Krystal

I ordered a number 5 with cheese and bacon to be told there is no bacon until 6am. I said ok a number 5 with cheese with 2 additional chics. My order was not repeated, I was given a total. I get the window and music is blasting and loud talking. I finally get my food and it is incorrect I repeat what I ordered only for your employees to yell from the back and your window clerk "I know what I heard, I heard a number 4". Very rude and disrespectful. This is in Chattanooga, TN address 7300 Shallowford Rd. [protected]. There is no Team member name on the receipt. I took a picture of the store QR code the window clerk go tells I'm assuming the Manger for the manager to then come to the window to tell me my food is cooking. When I finally get my correct order I had to ask for my drink and no condiments in the bag. This is hideous and ridiculous customer service. They could not hear what I ordered and assumed to give me what they thought they heard due to the music blasting and loud talking. As a business please set a standard. You are open 24 hours a day. My total for a number 5 is the same as a number 4 with 2 extra chics $17.01, how is that possible? This should not be what is acceptable.

On July 13 after 7 pm. I pulled into the drive and to my surprise I was the only car. I ordered 2 double cheese krystals. I drove off and about 3 traffic lights down I started eating them and noticed that they were not hot but I ate them anyway. I woke up at 4 am of today with excruciating stomach pains and sweating and feeling if though I was about to faint. I knew it had to be the Krystals immediately because I hadn't had anything else. I called their Krystals at 7300 Shallowford Road in Chattanooga Tennessee today and asked for a manager, I explained to her what had occurred and she immediately brushed me off and told me she's in the middle of lunch rush and couldn't help me. She told me that she was not at work last night and that my illness couldn't have came from there. I explained to her that I'm not to gain anything from you all and I was just trying to let them know that there's a problem. I am very disappointed in the way that I was treated. This Krystals always has very slow service but the food is always good and hot, so that is worth me waiting if it's good. usually the employees are friendly there. I live in Ooltewah, Th we don't have a Krystals anymore so it was worth me driving out of my way to patronize Shallowford Road. I'm still not feeling well today and the manager really hurt my feelings and I can't believe how she was so non concerned about the problem