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CB Automotive Fueling and Charging MAPCO 6514 Ringgold Rd, Chattanooga, TN, 37412, US
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MAPCO
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MAPCO company logo

MAPCO

6514 Ringgold Rd, Chattanooga, TN, 37412, US
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12:49 am EDT
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MAPCO - Night shift employees

At 11:40 pm I entered the below described location of Marco to purchase a Juul device. I waited in line and watched as an employee got disrespectful and demanding to a customer that was denied service for purchasing an alcoholic beverage due to his ID being on his phone and not in the physical form - the customer proceeded to leave while the employees (both) demanded he put back the beverages - customer refuses stating he was denied service and left. I disregard and approached to purchase the JuuL, had to instruct the employee on where to look and locate the item, he then proceeded to take my physical ID 3 times which will clearly be seen on the camera, because he was not scanning the ID correctly - on the third attempt he proceeds to ask if I knew where he was supposed to scan the ID - at this point I’m flustered at the situation and say to him they should train you guys better on how to do your job - I am not a cashier and do not know which barcode is intended to be scanned - the individual then starts acting like I’m being rude to him and instigates an argument which almost lead to a fight. Bottom line is these bottom fed individuals should not be working customer service and need to be stocking/sweeping/mopping/ brushing toilets/ anything other then speaking or dealing with customers. It makes your establishment seem like a crime scene waiting to happen. Let that be a warning.

Desired outcome: Fire or demote the individuals or place a superior there to watch over their remarks and interactions with customers. We all come to get good service not to deal with their attitude because of their own personal issues.

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