Electronic Express reviews and complaints 2
View all 12 complaintsElectronic Express - dishwasher
Everything and everyone was great until after the sale was made after the cell is made you are no longer a priority I bought this dishwasher as a surprise for my grandmother for christmas it was to be installed a day after christmas before she got back from her trip they came out to install it and realized they did not have the l shape hoses for my l-shaped kitchen so I had to drive into town in mind you I live 25 minutes outside of town to switch out and get the right one drove back home they again attempted to install it and realize the dishwasher they sold me they did not have the hookups for so I had to drive back to cookeville to get a dishwasher that will before making the sale to me I explained him how her old dishwasher was not draining and if there was any complications they would be able to fix any and all well upon him leaving from installing the dishwasher I asked him to make sure it drained he hit a button told me you hear that sound that's it draining so I trusted him my grandma ride the next day to her brand new dishwasher and was so excited upon her using the dishwasher the first time is not draining nor does it have any hot water I contacted electronic express they said they would have somebody out that saturday well that saturday came and nobody showed up I called again explain the situation and was put on hold for 15 minutes and then hung up on I tried calling back three more times with no answer so my first day off of work I went up to electronic express and I sent somebody out a week later we were told he is not a repairman and seemed to know nothing about the issue and that they would send somebody else out that can fix it. This dishwasher was installed a day after christmas and it is now february 10th with nothing from them I am outraged considering this was a christmas present to my very old grandmother who needs this dishwasher due to not being able to stand for long periods of time
Electronic Express - installation of stereo
Bought stereo back up camera and accessories. Paid for installation.2012 ram 1500. Haf complain to manager bout back camera being distorted. Was out riding in my field notice radio and dash pad bouncing. Syop took bezzel that covers stereo. Installer has cut out metal bracing. Cut out insert that held stock radio. Cut dash pad out where it screws into metal bracing. Bern to to several times. He return stereo back up camera. Told me he's waiting on corporate to take care of dash. District manager has not called. Took 2 estimates. To store manager called corporate everyday. Email everyday no one is responding to this issues. Maybe anyone had stereo installed might want to check if they cut out their support bracing also. Just saying i'm not the only one
Latest Electronic Express Reviews
Delivery and damage to our home Employees not doing jobs Charging for products they don't have. Exercise bike Electric range we paid forGiving a Voice to Consumers
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On July 23, 2021, I visited the Huntsville, AL store where I ordered and paid for a Chromebook for my daughter for school. I made it very clear to them that it was required for school, which she was starting the following week. They told me it would be delivered to the store on July 27, 2021. I went back to the store on July 28, 2021 to pick it up. I was told it did not arrive and that the warehouse never put it on the truck. An employee from the Huntsville store reached out to the warehouse to confirm they still had the 3 laptops that were showing in the inventory, which they did. I was told the District Manager approved for the warehouse to mail it directly to my residence via 2 day mail and that it would arrive NLT July 31, 2021. It never showed up. On August 2, 2021, I called back to the Huntsville store to find out what was going on, to find out that it was STILL NEVER SHIPPED OUT! This is the ABSOLUTE WORST experience I have had with this type of purchase. Although employees try to remain nice and polite, it is just excuse after excuse. My daughter has now started school and does not have the required laptop she is supposed to have. Complete BS from this store. Screw up after screw up, and although I have once again been told it is being mailed today, I still am not provided a tracking number or anything. I paid for this item, along with an extended warranty. I would never recommend purchasing anything from Electronic Express unless you are able to inspect the item in the store and walk out of the doors with it in hand. Not once have they offered to refund any portion of the money or give anything to compensate for their continuous screw-ups.