Keller Williams Realty

The reasons for filing this complaint, besides preventing future clients from a similar fate, are as follows:
- She was not truthful on several occasions.
Ms. Cramer entered me into an agreement under false pretenses on June 3, 2019 in which she now claims I am liable for $3200. She falsely stated there were damages that posed a hazard and implied an electrical concern, causing me to file an Insurance claim with the understanding that its payout would cover all repairs, which was wholly untrue. She also told me the repairman took it upon himself to finish the job despite her requests to the contrary, which was also false.
-She doesnt know the proper forms to be used and is unaware of what each states.
She had us sign both a temporary occupancy agreement as well as a lease agreement on May 23, 2019 when only one was necessary, and, thus, her lack of knowledge has created a disaster. Afterwards, when questioned, she was unable to tell us the difference between the two or under what circumstances each was used.
- She worked more for the buyer than for me.
Although she was hired by me, she has repeatedly made statements in favor of the buyer, and instead of working to get top dollar for my home, she cost me to lose $45k by misleading me to believe she was knowledgeable and starting negotiations at my bottom line price.
-She slandered my name.
As if that wasnt enough, she contacted the repair company as well as the buyers and slandered our name.

The details are as follows:
I hired Ms. Cramer in January 2019 as my real estate agent to sell my home located at 415 Lillard Road, Murfreesboro, TN. On May 11, while negotiating terms, she informed me that a deposit was uncommon for this type of agreement since there would be a contract in place to which I agreed and informed her "it should also be stated that the purchase is "as is" with the exception of a current mold issue, if applicable, " as I did not want to sink anymore money into a home we were selling. She ensured me it was in the Occupancy agreement, and it is. On June 1, 2019, the home finally went under contract to be sold as-is for a price of $280k, a full $45, 000 below the initial asking price, with a temporary occupancy agreement in place until closing. She also had us complete a lease agreement, however, despite also having the occupancy agreement, but I took it as a legality and thought nothing more of it at the time.

On June 6, 2019, Ms. Cramer contacted me to inform me that a racoon or feral cat had gotten into the subflooring and had caused some damage to the wiring beneath the home. She stated that she had contacted Jason at A1 Waterproofing, obtained photos of the damage, and told me "I just need you to see the amount insurance will pay for. He'll then take that price and make it work to correct everything down there. Basically he'll adjust his price to match the insurance price."

On July 3, I received the estimate, totalling $7600, and made the claim to my insurance. I received the check on July 23 for approximately $4400; the difference between the estimate minus my deductible. I mailed the check the following day to A1 Waterproofing, and work was supposed to begin July 27, 2019.

Ms. Cramer contacted me on July 27 and stated, "The insurance check isn't going to cover everything. We are about $3, 000 (give or take) short. He said he can stop where he is at or keep going but will need the check. Do you want him to stop and see what other quotes we can get to finish it or what?" I asked her what happened to the initial agreement of completing the work for the Insurance payout to which she replied, "I may have misheard him, this is why I should have never been involved (and why I'm usually not involved in this stuff). It was going to have to be fixed regardless because it could have become a hazard to the renters, that is why I am willing to help you out." To this I replied that I needed to speak with my husband. The following day, July 28, Ms. Cramer contacted me once again stating, "Were you able to talk to your husband? Jason was wanting to try and get the guys back out there today if possible." I received an email the next day, July 29, stating I was responsible for the remaining balance per her title attorney, she was removing herself completely from the situation, and that closing was expected to occur in October.

Meanwhile, on August 3, my husband reached out to Jason at A1 Waterproofing to attempt to resolve the issue. Though she previously told me he had offered to stop the work at $4400, she later claimed she asked him to, but he finished anyway. The truth was, according to Jason, that she said nothing to him until July 28 when she called, in the middle of the job, to ask if he could stop and was informed such would not be possible. Her response to him was to go on and finish as I was ultimately liable anyway. Although Jason had inquired if we saw the quote, Ms. Cramer still failed to inform him of her "misunderstanding" regarding the adjustment she had described to me. A day or so later, she contacted Jason again. She told him what she had said to me and then stated, "I'm so incredibly sorry for all of this. I hate starting out a working relationship like this and honestly I never saw it coming from them. I also spoke to the buyers and updated them on the situation." When asked if he felt the damage could have been hazardous to the occupants, he simply stated there were open areas exposing the crawlspace, and he only replaced duct work.

I feel Ms. Cramer has proven herself not only inadequate to perform her job duties but also untrustworthy and unethical. I sincerely hope her employment is reconsidered in an effort to save others from such a terrible experience and to protect Keller Willams from an alarming reputation.