Thorntons

On September 27th, at around 1:15am my boyfriend and I had entered and Thornton's on stewarts ferry Pike in Nashville Tennessee for the second time during the evening. During this visit there was another cashier that came on shift as well as the young lady who I had rang out with on our first visit to the convenience store tonight. One of the purchases I made was $60 worth of lottery tickets. I bought 2- $20.00 Millionaire jumbo bucks, 5- $3.00 lady Jumbo's and 1- $5.00. I ended up with $68 total in winnings. So on the second visit whenever I came in to cash them out the lady of which would not give me her name but she had red hair, African American, add an attitude the size of Texas acted like it was an issue to ring my tickets in come to find out I guess it was after the time they were allowed to bring them in either way that is not my fault I do not know at what time that stores stops cashing in winning lottery tickets number one, number two two of my winning tickets totaling $23 we're bringing up invalid and the girl who sold them to me was standing right there and try to tell the other woman that I most definitely bought them at this store and the lady so that that was not her problem and that I needed to take it up with the lottery commission. Be that as it may which is absolutely absurd and I've never had to do such a thing, the altitude at which she came at me was extremely rude and uncalled for and it's happened on multiple occasions. I can honestly say I've never actually had a pleasant encounter with this cashier. I hate to be the one to say this cuz I don't like complaining and especially when it comes to someone's livelihood, but the way she made me feel like I had done something wrong when all I was wanting to do with cash in my lottery tickets! if she would have just said it was too late then that wouldn't have been an issue at all whatsoever it would have been a done deal and I would have waited till the next day! So she cashed in $45 worth of my winnings and the other two that I am supposedly supposed to take up with the lottery commission she shot back across the counter to me. I will be sure and take this the lottery commission as I have pictures of the tickets themselves, the address of which store they were bought, and I know which employee sold them to me as she was also trying to tell the other cashier that was being rude that I did buy them there and that they should probably check the role to make sure that they were scanned in. I have put up with her time and time again but tonight was the last straw. I'm not sure as to why these two tickets ring up invalid, but I did buy them at that Thortons and they were winners fair and square! I am hoping that I can at least resolve this issue in the morning, but as for that cashier I don't want to be the cause of anybody getting in trouble like I stated previously but she is obviously extremely unhappy and her job title or in her job in general. She really needs to learn how to deal with the general public and her problem solving skills are completely non-existent and in a position like that, is uncalled for. it would be a completely different story had I given her a reason to be rude and dismissive towards
me, but I did not. Unfortunately, she is like this every single time. It has to change. belittling customers are making them feel less than is absolutely uncalled for in any line of work but especially whenever you depend on them for everyone involved to make a living!