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CB Satellite and Cable TV Suddenlink Communications 5800 W. 45th St, Amarillo, TX, 79109, US
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Suddenlink Communications
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Suddenlink Communications company logo

Suddenlink Communications

5800 W. 45th St, Amarillo, TX, 79109, US
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1 complaint
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Working hours
Mon
9:00 am - 6:00 pm
Tue
9:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 6:00 pm
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Closed
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Suddenlink Communications - internet, landline,

I came to office and spoke w jason whitehead yesterday regarding my difficulty in getting internet fixed.  guy came out, told me same thing last 2 had., a problem w tap, said someone wld make appt next week (this makes 4 wks now) to repair it.  same story, still same problem, only thing is, my bill is due and I still cant do my classes and I still hv to work 12 hour shifts, come home, try to stay awake hoping someone actually shows up and will fix. I dont want to pay bill bc i'm not getting my services bt I need the internet, landline doesnt work if no internet, how long is this going to go on? So far, that's 3 repairmen, over 30 calls iv putand visit to suddenlink office to try and get it repaired.  in what world of business is this okay?

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Carl Watson
US
Dec 22, 2019 7:00 pm EST

Tired of crappy connections. December 22, 2019
Internet and TV at least once per week will have an outage in my area. I just happened to look on my calendar for 2019. Yep, at least twice a week the television cable and the internet services will experience an outage. I have become an expert on re-booting the my modum and my computer before starting any task on the internet. I tell the customer service reps about that problem and they advise me to tell the technician when he comes. I am a veteran on a fixed income. I'm not stupid. This has been going on for almost 8 years that I've noted. But it is getting closer and closer to to the day when I cut the cord and go to DSL, dish or two Dixie cups and a string. I'm soooo mad. It is Sunday before Christmas and I can not access SciFy, FX, FXX, Food Network, Animal Planet etc. Your Customer service people cheerfully advise me that it is impossible for them to get a technician to my home until the 27th of December 2-4 PM. Please, I beg of you fix our systems. Carl Watson / LaVerlan DeSoto, 120 Lone Oak Lane, Sibley LA . [protected]

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