Menu
For Business Write a review File a complaint
CB Restaurants and Dining Culver's 3424 West William Cannon Drive, Austin, TX, 78745, US
Culver's company logo
Culver's
reviews & complaints
Culver's company logo

Culver's

3424 West William Cannon Drive, Austin, TX, 78745, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
10:00 am - 10:00 pm
Tue
10:00 am - 10:00 pm
Wed
10:00 am - 10:00 pm
Thu
10:00 am - 10:00 pm
Fri
10:00 am - 10:00 pm
Sat
10:00 am - 10:00 pm
Sun
10:00 am - 10:00 pm
ComplaintsBoard
T
6:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Culver's - poor customer service and rude owner

My daughter and I are on a diet, so we have limited our fast food. However, we visited the Culver's on William Cannon and Brodie, It was the biggest mistake ever. To be fair this was only our second visit and the first time was great, That's why we returned. Well the nightmare started with the drive-thru, since there is no viewing screen, it took a while to decide what to order, I was repeatedly rushed and when I asked a question Elaine, would rudely reply. I proceeded to the window where I waited for nearly 3 minutes without the drive-thru person even acknowledging us. It took so long that when she finally returned I explained that we would eat on the inside, after paying first. Inside the burgers were cold and the cheese wasn't melted, the burger was made incorrectly. Which is okay, but when I told the owner Elaine, she gave me two cold mayo packets. Who wants to put cold mayo on a cold burger? I was pissed off. I asked for a refund, and told her that her customer service skills were horrible. She smiled and said will you got your money back. All I wanted was the burger microwave or something, it would have been a easy fix if she would have bother to ask me or cared. I can understand a regular underpaid employee giving horrible customer service, but an owner! That is why I will never go there again, and I tell ever one. With the economy in the shape it's end, you would think "owners" would at least try to please the customer...I didn't want free food or her to waste product by re-making the burger, all I wanted was a hot burger with mayo and melted cheese. At the Austin location Culver's, 3424 W William Cannon Dr, Austin, TX [protected]

Read full review of Culver's and 1 comment
Hide full review
1 comment
Add a comment
P
P
pissed in michigan city
Michigan City, US
Send a message
Jun 05, 2011 10:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was just at the Culvers in Michigan City. I was ask to pull up by a young lady working the drive thru, so I did up to another car that was waiting for an order. Another girl brought the car in front of me their order and I couldnt believe what I was hearing. they ordered a concrete mixer as did I and the girl had two of them in her hand and tried giving the driver both of them I heard him say we only ordered one, she said we must have made this one by mistake and gave it to them. I told her I was waiting for a concrete mixer, she said oh really and left.
Ok, I waited several cars behind me left and one pulled up close as he could to me. he got his order then ask the girl bringing orders out to have me pull up I told her no. I have waited longer than of those cars behind me which I noticed also ordered concrete mixers. So the short fat old man got out his car after beebing his horn serval times and ask me to pull up. I looked in my mirror and noticed the car behind him had received their order so I told him no, I am not pulling up. finally the young girl brought my order to me but not before the man called me a ### and then he told her she should have thrown the concrete mixer at me and she agreed...Culvers can go straight to HELL! and I will make all my family and co-workers aware of what happened and ask them to no longer go there as well.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.