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CB Restaurants and Dining Taco Cabana 2117 W Ben White Blvd, Austin, TX, 78704, US
Taco Cabana company logo
Taco Cabana
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Taco Cabana company logo

Taco Cabana

2117 W Ben White Blvd, Austin, TX, 78704, US
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2 complaints
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J
12:09 am EDT

Taco Cabana - shift lead on duty at 10:40 male

This Shift Lead Needs To Learn Customer Service Skills And How To Talk To A Customer Cause He Was Very Bluntly Rude And Hostile While Me And My Fiancee Was Just Coming Thru To Get Our Food ... He Was A Mexican Bald Male Working At 10:40 Tuesday July 30th Cashing Out And Taking Orders Thru Drive Thru He Called My Fiancee A Liar He Started Fusing With Him At The Menu When There Was Several Other Cars Trying To Order He Has Worse Customer Service Skills I Don't See How He Could Be Even Almost In A Partial Authority Role When He Is So Rude And Disrespectful To All Customers I Just Wanted My Food But Instead I Told My Fiancee I Will Not Be Coming Back To This Establishment And Will Make Sure Someone Over His Head Knows Of How He Is Terribly Representing Taco Cabana Completely... I Would Like To Speak To Anyone Cause Bad Enough My Food Was Incorrect And Not Like I Ordered But I Get Disrespected ... Line All The Way Around Building And Was Seating In Drive Thru For Excatly 23 Minutes ...

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Update by Jocelynn Lewis
Jul 31, 2019 12:15 am EDT

Shift Leads Juana And Paul Very Much Need To Be Taught Respect Not to Call A Customer A Liar And Then Slam The Drive Thru Window Cause We Made Them Aware I Will Be Contacting Higher Authority Based On How Slow They Was Moving How Hostile And Aggressive They Came Off To Both Me And My Fiancee ... I Shouldn't Have Been In Drive Thru For No 23 Minutes That's Really Terrible.

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D
12:31 pm EDT

Taco Cabana - terrible service

I ordered on line today for food at Taco Cabana. I normally just go through the drive thru to pick up the food. The food was not ready. They told me the manager said I had to go inside to pick up the food instead of using the drive thru.l I am disabled and this is hard for me. I did go inside, my order was not ready. They had trouble finding my order. I just left very angry.

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