Braum's reviews and complaints 1
View all 103 complaintsBraum's - Assistant manager arguing/disputing with me the customer when brought to her attention that the employee is making ice cream without wearing gloves
Hello, I went to Braum's STORE #131. 1085 SW Wilshire, Burleson, TX 76028 on Sunday, May 30, 2021 at 6:55pm. Many of the employees were wearing gloves except for a few that I noticed. One particular employee making ice cream was not wearing gloves while making a brownie sundae for a drive thru customer. As I was checking out, I mentioned my concern to the assistant manager that I think the employee should wear gloves while making ice cream. The assistant Manager, by the name of Cece started to argue with me in front of the employees stating that it is not required for her to wear gloves because she is not directly handling food. I mentioned to Cece that the employee was handling ice cream and I had a concern that gloves is not being worn. The assistant manger Cece, continued to dispute that I am wrong and did not acknowledged my concern. The assistant manager Cece stated that according to Food Handling guidelines, that the employee does not have to wear gloves because she's not directly touching the ice cream. I proceeded to inform the assistant manager Cece that I have a food handling certificate and I am aware of food safety guidelines. I think it was very unprofessional, unethical, and disturbing that an assistant manager will not acknowledge a customer's concern regarding food safety concerns of simply wearing gloves.
Desired outcome: I would like a follow up on the resolution once this concern has been addressed and resolved. My email address is [protected]@gmail.com.
Latest Braum's Reviews
Good food and that's about it To go orders Lack of professionalism/ disgraceful public shaming of employees You have a major problem with this location Closing time.Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!