The Cheesecake Factory

I went to dinner with friends on 5/5/2023 about 6 pm. I ordered the Thai Chicken salad, ate some veggies then took a bite of the chicken, tase was off, kept eating the veggies, another piece of chicken, noticed most of it was raw. We were talking, having a great time, I didn’t want to gross anyone out, ruin our evening, we were going to another event, rushing, I didn’t complain, asked for a to go box. Later on I started feeling nauseous, then later sharp cramps, vomiting non stop. I called manager Mary, to warn her about the raw chicken, she said she was busy to call later. Next day I spoke to Reetu took my information, I emailed corporate, sent photos, we’ve emailed back and forth. I had diarrhea, vomited, cramping, even a fever for 2 days. This evening she said I would not be compensated which I haven’t asked for anything other that maybe a gift card for the price of the salad, although I missed a weekend trip, a day of work, I didn’t ask for any compensation. She claims there’s video showing I ate my meal just fine, I did have opportunity to complain at that time which would’ve ruined everyone’s dinner but they claim their chicken was not raw, it clearly was and I was sick for a whole week! The leftovers were in the to go box for over 2 hours, the bag tilted and vinaigrette acidity may have slightly changed the outside color of the chicken but they claim it’s not the same. I do not lie and this is not how you handle a serious customer complaint. All I wanted to do was warn them about raw chicken to avoid others getting sick not got through all this ordeal for over 2 weeks and on top of that basically being called a liar by Ashley Weiss. Disgusting customer service!

Our 29th wed anniversary. we received our order we had a very difficult time biting n chewing the chicken. Abundant amount of rice was so much. it was like the chicken was refried we notified our waiter n he said he would let the cook know. The cook nor the waiter did not come back to apologize or replaced our meals with fresh chicken. t advertise menu pic n the meal we recd looked nothing like it. My husband felt bad that he brought me to a restaurant I didn't enjoy. Thank you so much for your time. ruth gaines 

850 stone # 190

Corpus christi tx 78418