The Cheesecake Factory review: Service received-perimeter mall cheesecake factory

I am writing to inform you about the poor quality of the food and the service that I received from the Perimeter Mall Cheesecake Factory on yesterday. I called in and placed a to go pick up order for two salads, BBQ Chicken Ranch and Chopped Salad. I came in and picked it up and paid and even tipped the young man at the front who was giving the order as he was very pleasant and helpful.

Upon returning to work, I noticed that the BBQ chicken Ranch salad had no chicken on it and chopped salad that my co-worker had a pinch of chicken. There was also one piece of bread in the bag.

So, I called back the Cheesecake factory to advise what had happened and they referred me to the manager whose name was Preston. I explained that my order had no chicken, and the other one was very little chicken and there was only one piece of bread. Preston then said that "He Obviously cannot send anyone out to give me any chicken so all he could do was credit a portion of the salad that had no chicken and as far as the bread was concerned there is only one piece given per order and if I wanted additional bread, I would have had to pay for it. I was a bit confused by this as I had eaten at this restaurant many times before and I see that they will bring you extra bread when they see your basket is low or you request it, so I mentioned that to him and he said that was only for dine in and preceded to use an example of Strawberry lemonade that there would only be one refill in store only. That had nothing to do with my order and his tone and mannerisms were not polite. I said to him that giving me credit would not resolve the issue of me not having any chicken on my salad that I had ordered. It was a huge inconvenience for me to drive back down to the Cheesecake Factory to pick up the chicken, but I did. I only received one container of chicken and then I said that it should be extra as well for the other salad that had a little bit and that I still wanted the bread. The server went back to get Preston at that point, and I showed him the pictures of the salad and he said"... Oh, it's just mixed in... Mixed in, I thought. I said please just advise me how much is the bread so I can pay for it since you mentioned that I had to pay for the extra, he told me not to bother and go. Unfortunately, I cannot recommend this restaurant to anyone due to the experience that I received and from a manager no less. It's like he was very bothered to offer a great experience that could have so easily been resolved by a simple apology and let me see how we can get this right. Again, having to drive down during my lunch twice due to my order being incorrect and then not receiving good service is not good at all. I was very disappointed in my experience at the Cheesecake Factory and will not be returning to this one because of this. I would have hoped for better. This has no bearing on the young gentleman at the front who was nothing but helpful but you can tell was very helpless as he did apologize, not even the manager did that. He only wanted to make me feel less than and like I had done something wrong.