The Cheesecake Factory
Reviews and Complaints

On 8/12/18 my family and I dined at Arundel Mills Cheesecake Factory to celebrate my sons birthday. While we waited to be seated I asked the hostess staff (2 females) for the nutritional information for the menu as there were 2 family members with dietary restrictions. After checking around they could not provide me with nutritional information and told me "you would have to wait till you are seated and ask server, the servers have to memorize the whole menu and they would be able to tell you whatever you need to know". I mentioned that that did not seem possible for a waitress/waiter to be able to memorize every nutritional detail for every menu item, but the hostess assured me that they do! When we were seated our waiter knew nothing about the nutritional value of the menu items, as I suspected.
Also, my daughter used the female restroom and said it was terrible, urine all over floor. Even worse, my son (whose birthday we were celebrating) used the Mens room after dinner and came right back out and said the toilet/restroom is a terrible mess and there is only one toilet. Now my son really, really, really had to use the restroom so he had no choice but to hurry back in there. I actually did not realize the magnitude of what he was describing until he came back out. When he finally came back out he had disgusting vomit on the back of his shorts, his new shoes had vomit on the bottom and he said that was the most disgusting thing he ever had to see or do. He actually looked sick! He was so humiliated and upset, and what a terrible way to end his birthday celebration.
I called the manager, Monique, the next day... She apologized a couple times for the restroom and questioned me as to why I didnt ask to speak to a manager about the nutritional information.
Well I didnt like her accusing me at all! Like it was my fault I didnt get the nutritional information I needed. I asked a couple employees, they looked around...They should have known to get their manager to assist the customer! I didnt want to make a scene as we were celebrating my sons birthday and just wanted to enjoy and have a good time.
The food was good, service was slow, but we were able to put that aside, however the restroom situation just destroyed our night.

Monique said they knew about the restroom situation and were waiting for a cleaning crew to come in. She said the Cheesecake Factory should have closed the restroom. I think there actually should have been someone or a sign saying what other restroom to use. When we arrived home late, I had to wash all my sons clothes, shoes and I had to clean my seat and floor in the car because of the vomit that was on my sons shorts and shoes. And of course he had to shower!

What an awful experience, so disappointing!

On the night of 8/8/2018 we went the cheesecake factory at the Irvine spectrum to celebrate my birthday..Everything was going great until my wife found a huge piece of plastic wrapper on her chicken costelleta dish..We notified the Kyle manager on duty that night, and he took down my info..this is unaccapteble and if anything happens to my wife or child we are going to have a huge problem. I expect to be contacted soon to see what is going to be done for us for this horrible experience.
Our info is
Fred Castillo Brittany Castillo
[protected]
[protected]@yahoo.com

We ate the cheese cake factory in Raleigh NC Saturday aug 4th. We got there at 4pm waited an hour for a table. We sat down and ordered we were a table of 6 and one child two of our quests were my elderly parents. My father who has COPD first time at the Cheesecake Factory. Our food took one hour and 20 minuets to get to our table they also left a dinner out which we waited an extra 15 min for andakso screwed up 2 orders this is unacceptable. I would appreciate someone to get back to me.

I went to the Cheesecake Factory on July 30, 2018 and got seated and all was fine until a larger party was seated next to us. Then the server Carina M. Forgot all about us. We sat for 30 mins with no refills no nothing. We had to flag down another server to ask for manager. Carina appeared and rolled her eyes several times when I said manager. The manager Brian Vasquez did not ask how he could help us or ask how to make the experience better. He just spoited out a robotic speech and when I asked her the server's name so I could call corporate on her behavior he lied and would not give me her name even tho it is printed on receipt. He called secuity on me because i kept asking for her name and i asked for corporate number and he lied and wrote the wrong number on the card. He kept lying the entire time. Carina appeared again laughing and making faces at me and rolling eyes 4 more times. I will not put up with such behavior. I called corporate and tried to tell them what happened but they called and talked tk
Manager and manager lied again to them and said i caused a disturbance and cursed him which I definitely did not. I am a Doctor and a professional and do not use such language. Absolutely not.

I am a regular customer at the Cheesecake Factory Boulder. It should be brought to your attention that bartenders at this location are regularly waiting on as many as 10 tables while also performing bar duties and serving the barstools. It is common for my dinner to arrive before my cocktail. My server has explained to me that "this is Boulder, and this is how we do things here." Other Cheesecake factories allow me to enjoy a cocktail while I wait for my dinner. Boulder offers it to me as an after dinner drink.

Went to Cheesecake Factory with my family for my daughter and her husband anniversary my husband and I and my granddaughter order an omelette with potatoes the potatoes were very greasy dripping with grease and they were very old potatoes. I complained to the manager Henry which was worthlessness. He said oh I'll check on it. I think he should have discounted all 3 but no all he did was walk away. Very unprofessional manager. Won't go back again.

My friend and I went your Columbia Cheesecake Restaurant on July 28, 2018 to have dinner before we went the movies. After checking in, we were given the remote to tell us when the table was ready. I asked the lady how long it would be and she said 10 minutes. After 20 minutes had passed, I checked with her again only to find out that my name was called. I told her that the remote did not light up. After looking at it, she said that it wasn't working properly. We sat down again and after 5 more minutes we were finally seated. By this time, we were concerned about missing the first part of the movie and not being able to eat all of our food. A waiter by the name of Justin came to take our order. I told him that we would probably need to take our order out because we were seated late and the remote wasn't working. He took our order, we told him how we wanted the salad, salad dressing and bread. We waited a long time before we got our bread, he was waiting on other clients but he seemed to be in a hurry to see if we were alright. I fully understand that he had other customers, however, his service could have been better. My friend had requested that an item not be placed on her salad. However, it was. He didn't checked with her to see if her salad was alright. My salad wasn't alright either. We asked for our bill, asked for containers to take out the salad, and the our bills. When he came back, my friend told him that she would like to give him some constructive criticism. He said that would be fine. So she told him that he needed to check with his customers more often to make sure that their order was alright. I had asked to speak with the manager because I felt that they should know everything that happen that evening. A lady came out, I told her about the seating problem, and the waiter. She offered a free dessert. We received it and then after getting the bill we told Justin that the bill was separate. He just said that he would divide it up at the register. After coming back to the table, he told my friend that he could either owe her a dollar or she could owe him. He said he would rather that she owed him. After that, we left. We didn't leave a tip. We walked out of the door and the next thing I knew, we were being followed by Justin. He was hollering at us because we didn't leave him a tip. He said, I can't believe you didn't leave me a tip and you have bags too. He continue to scream at us and followed us to the front of the movie. He didn't get off the steps of the restaurant but he was close to the edge of the stairs so we could hear him very well. First of all, this young man had no right to follow us out of the restaurant screaming and yelling at us like he was crazy. We found this type of conduct that was displayed was very unprofessional to say the least. We didn't know if he was going to attack us or not. I feel as though his conduct was out of control and it gave your establishment a bad name. In the past, we have had some problems with this restaurant but nothing like this. I usually enjoy coming to the Cheesecake Factory. However, this has given me a bad taste in my mouth. I can't say when I will be going to this restaurant again. I can't believe that this happen. After the movie, we went back to the restaurant to make a complaint. We talked to the Assistant Manager and she asked that we right down what happen. I did and she told me that I would get a call the next day which was Sunday July 29, 2018. I never got a call. I would hate to think that this incident would go unnoticed. Therefore, this is why I am reaching out to you for an understanding as to why this would happen. Suppose they young man had a gun or something? I would appreciated hearing from you as soon as possible. My name is Yvette Brown and you can reach me at Yvette.[protected]@morgan.edu or please call me. [protected]. I'm hoping that I will hear from you as soon as possible. Something of this nature would not be very good for other people to hear.

I've had the worst experience ever today at cheese cake factory in Westlake Ohio, Crocker Park location. The host yelled at me simple for asking how long is my wait. She made me regret coming to this place. Her name is Nicole. She was very very disrespectful and laughing at me. The floor manager his name is Robert simply seated me. They burnt my food on purpose. I waited for an hour and left hungry. Simple worst experience of my life. They just lost a customer who would go there three times a week sometimes. Worst possible treatment.

Iam Anika garg 5 months pregnant.i went to ur outlet at the Dubai Mall with my family on 18 July 2018. As we were ordering the food..we asked our server what can u suggest for drinks..he suggested a few out of which one he said was strawberry smoothie..we ordered that. On drinking it..it did not taste like strawberry smoothie..I enquired the other server crossing by..and he said it has pineapple too..and as Iam pregnant I have to avoid pineapple (as it can induce miscarriage)according time my doc.. we called the manager and asked her as to why we were not told that it's not a pure strawberry smoothie..she said it's written as strawberry fruit smoothie in the menu..then we asked why the server did not tell us that it's a strawberry fruit smoothie instead of strawberry smoothie.. he shud have given us the full information. To our shock rather than accepting the fault the manager was argued a lot.
In fact on the bill too..it says strawberry smoothie and not strawberry fruit smoothie.
Iam deeply disappointed by the service I received. I have been to ur outlets in USA too..never had any complaint..that's y we were a very loyal n satisfied customer till this episode.
I hope u understand how risky it is to consume pineapple that I have been avoiding for so long. We had to go to see doc the next day as I had stomach ache after consuming that day.and had a total expense of 2100 dhs for the complete checkup.
The server shud have specified that it's a strawberry mixed smoothie/strawberry mix fruit smoothie instead of just strawberry smoothie.
I hope u will look into this matter..as I don't want this to b repeated with other women in my state.
I hope to receive a favorable response .
Iam attaching copy of the bill for ur reference
Plus doc visit slip too.

Hi - my husband and I and my son went to the Cheesecake factory in Smithtown near Smithhaven Mall. We got there on a saturday between 12 noon and 12:30. It was not crowded at all and there were loads of servers walking around. We waited 40 minutes for our food. At that point we didn't want it. I ordered a breakfast special of eggs and pancakes - I also asked for a side order of toast. They brought the toast to me 10 minutes later.

We have been there many many times and waited long, however, this was ridiculous to the point that I had to complain about it. A gift card of some sort would be appreciated to return there. My name is Carol and you can email it to me at [protected]@yahoo.com. Thanks for listening.

As we arrived last night at CF for dinner, my daughter in her big, pink birthday dress said to the waitress "Guess what today is? It's my 5th Birthday!" We then ordered and ate our meals and I then ordered a single piece of cheesecake for our daughter. The waitress then brought me a bare dessert, no candle, no singing, no anything. I grumbled about no candle to my husband and my daughter then looks at me and says so sweetly that I cried " Mama, we can just pretend there is a candle on it."

I thought possibly the waitress had just forgot, that it was my dear daughter's birthday that we were there to celebrate; despite the pink dress, but then she drops the bill off and wishes my daughter a happy birthday. I am sorry, but I am so upset and sad that we chose the Cheesecake Factory to celebrate her 5th birthday at! It was so overwhelmingly disappointing! Heck, I didn't need much recognition, but a candle would have been great!

Hello

I was in pleasanton cheesecake factory and i ordered the steak diane medium and the steak came out well done and salty... i didnt want to complain at the time because i was embarass to do so but i believe i need to make the money worth. I have dine in cheesecake in sacramento and i didnt have this problem . I hope you would try to compensate my bad experience Thank you

Myself and family ate dinner at the Lenox Mall location on 7-4-18. I was very disappointed with your service! Our food was cold and we spent alot of money there! No one was happy with their food. I didn't complain then because I was with my in-laws and my kids. I decided I would contact you guys instead! The waiter was just ok and seemed to be in a rush although I can understand it was busy that day but our service should have been better..i had a party of 5! I won't be returning to this location again! Food was horrible!

Our waitress was very good, amount of time it took to receiver to meal was well over 45 minutes, our appetizer came out relatively fast, the food was good and meet my expectations when we received it, the two tables next to us remained uncleaned the whole time we were there. One person did pick up the plates and glass ware but the table still was not washed down, believe they were understaffed for the evening on Tuesday with lots of people waiting to get seated

On June 21st while eating at your Bay Shore Long Island New York Restaurant not only did we received bad service but on of my teeth in my partial broke from a hard piece of bread. As well we had to wait for nearly two hours for our food. The well done hamburger was raw. When the manger finally came out that was when we were told about the kitchen staff was short

My smile is everything with my appearance.

I need a response as soon as possible.

Thank you

Mrs. Carole K. Tucker
caroleking.[protected]@yahoo.com

My daughter and I and 2 of my sisters ate at the Cheesecake Factory at Woodfield Mall in Schaumburg, IL yesterday. My daughter and I ordered the chicken avacodo salad and one of my sisters ordered the Tuscan chicken. The chicken in all 3 of our meals was so tough and cheery we couldn't eat it all. No one asked how our meal was or anything. I asked for more water and never got any. The Cheesecake was delicious as always. Very disappointed in the meal and may not go back for lunch or dinner.

I find it disturbing with all the news stories and press about the length of time it takes to decompose plastic straws that you continue to use them freely. In case you were not aware it is reported it takes up tp 200 years. If you order water you serve it with a straw. If you order ice tea you serve it with a straw as well. And more. At the minimum I would think that your wait staff should be instructed to ask your customers if they want a straw before just serving with a straw automatically. If I had a choice I would certainly decline. I love your restaurant except for your annoying use of straws. Is there any possibility you will take a look at your policy and making some adjustments?

The cheesecake factory - net income of more than 100 million while charging customers $76.29 and providing nothing in return.

Location: lexington, ky

Address: 3545 nicholasville road, lexington, ky 40503

Phone: [protected]

On saturday june 2nd we placed a curbside order with this restaurant.

Within one minute of placing the order we called in to speak with the restaurant regarding the order as the total charge was incorrect.

Once someone got on the phone we were told that one of the items we had ordered. Mahi fish tacos from their website was unavailable as this restaurant didn't serve this item, and I had to hear this long drawn out story as they weren't close enough to the water, and how homer didn't have a long enough fishing pole... Or whatever that long story was... I glazed over after the first minute as I just wanted to get some food together for my guests.

When the person finally took a breath, I eagerly jumped in and asked if the other items from our order had been started yet, as I definitely didn't want to pick up food that had a vast difference in starting cooking times so my final pickup of food would be as fresh as possible for all of my guests and not two of the entrees just sitting while trying to work out what to do with the third part of our order.

Sounding beleaguered, he proceeds to tell us that he would go to the kitchen to find out.

After waiting more than 18 minutes... Yes, you read that right, more than 18 minutes... As I have proof and timer on my cell phone, another person gets on the phone and asks if they can help me. Knowing that i'm starting this whole call over, I ask to speak to the manager at this point extremely unhappy.

I was told by this lady she was the manager, so I proceed to tell her of what the issue was and how long I had been on hold. I told her to just cancel the order as I hadn't even left my home yet to come pick up the order as I was waiting to find out what its ultimate status was.

She then proceeds to tell me the rest of my order is already done and what did I want to replace the third entree with?

Now with me being some 10 - 15-minute drive from the restaurant, why in earth would I want to pick up 15 - 20-minute old food and possibly one fresh entree as a replacement to what my guest actually wanted and ordered?

I told them to cancel the order and told this person how unhappy I was with the whole experience and total waste of my time as my guests still don't have food and now some almost 30 minutes later I have to start this process over again with a different restaurant.

She proceeds to tell me that she will tell her manager. But wait!

You told me you were the manager in the earlier part of our conversation.

So, which is it? Does asking to speak to the manager mean nothing anymore? Perhaps I should have been clearer. When I asked to speak to the manager, she said she was the manager as she is the manager of herself. And I should have been more precise and asked to speak with the manager over her! Lol...

Needless to say, I now speak to another person and was assured that we would be credited for the order. As you can imagine they took the money from our american express within milliseconds of me pressing the enter key, yet now 10 days later and yup, you guessed it. No credit has been issued.

I have reached out to their corporate offices through their website now on two occasions and all I here are the crickets chirping, with the executives looking out of their corporate offices screaming turn the lights off and pull the curtains and maybe he won't know we are in here!

Once he leaves we will duck out the back so we aren't confronted with having to return their money for doing nothing other than giving him 3 big plates of aggravation with side orders of really pissed off!

Since this company doesn't really have a real mechanism for logging and or handling customer service issues professionally obviously, I will begin to post on various social and other public websites so hopefully the president david m. Gordon or based on my earlier problem of speaking with the real boss maybe his manager david m. Overton will get this resolved. Smh!

Just goes to show bigger doesn't mean it's better folks... Just means it's bigger. Support your local small businesses!

Reason of review: poor customer service.

Monetary loss: $76.

Preferred solution: full refund.

Net income of more than 100 million while charging customers $76.29 and providing nothing in return.

Location: lexington, ky
Address: 3545 nicholasville road, lexington, ky 40503
Phone: [protected]

On saturday june 2nd we placed a curbside order with this restaurant.

Within one minute of placing the order we called in to speak with the restaurant regarding the order as the total charge was incorrect.

Once someone got on the phone we were told that one of the items we had ordered. Mahi fish tacos from their website was unavailable as this restaurant didn't serve this item, and I had to hear this long drawn out story as they weren't close enough to the water, and how homer didn't have a long enough fishing pole... Or whatever that long story was... I glazed over after the first minute as I just wanted to get some food together for my guests.

When the person finally took a breath, I eagerly jumped in and asked if the other items from our order had been started yet, as I definitely didn't want to pick up food that had a vast difference in starting cooking times so my final pickup of food would be as fresh as possible for all of my guests and not two of the entrees just sitting while trying to work out what to do with the third part of our order.

Sounding beleaguered, he proceeds to tell us that he would go to the kitchen to find out.

After waiting more than 18 minutes... Yes, you read that right, more than 18 minutes... As I have proof and timer on my cell phone, another person gets on the phone and asks if they can help me. Knowing that i'm starting this whole call over, I ask to speak to the manager at this point extremely unhappy.

I was told by this lady she was the manager, so I proceed to tell her of what the issue was and how long I had been on hold. I told her to just cancel the order as I hadn't even left my home yet to come pick up the order as I was waiting to find out what its ultimate status was.

She then proceeds to tell me the rest of my order is already done and what did I want to replace the third entree with?

Now with me being some 10 - 15-minute drive from the restaurant, why in earth would I want to pick up 15 - 20-minute old food and possibly one fresh entree as a replacement to what my guest actually wanted and ordered?

I told them to cancel the order and told this person how unhappy I was with the whole experience and total waste of my time as my guests still don't have food and now some almost 30 minutes later I have to start this process over again with a different restaurant.

She proceeds to tell me that she will tell her manager. But wait!

You told me you were the manager in the earlier part of our conversation.

So, which is it? Does asking to speak to the manager mean nothing anymore? Perhaps I should have been clearer. When I asked to speak to the manager, she said she was the manager as she is the manager of herself. And I should have been more precise and asked to speak with the manager over her! Lol...

Needless to say, I now speak to another person and was assured that we would be credited for the order. As you can imagine they took the money from our american express within milliseconds of me pressing the enter key, yet now 10 days later and yup, you guessed it. No credit has been issued.

I have reached out to their corporate offices through their website now on two occasions and all I here are the crickets chirping, with the executives looking out of their corporate offices screaming turn the lights off and pull the curtains and maybe he won't know we are in here!

Once he leaves we will duck out the back so we aren't confronted with having to return their money for doing nothing other than giving him 3 big plates of aggravation with side orders of really pissed off!

Since this company doesn't really have a real mechanism for logging and or handling customer service issues professionally obviously, I will begin to post on various social and other public websites so hopefully the president david m. Gordon or based on my earlier problem of speaking with the real boss maybe his manager david m. Overton will get this resolved. Smh!

Just goes to show bigger doesn't mean it's better folks... Just means it's bigger. Support your local small businesses.

Good evening,
My family & friends are visiting your Pleasanton location. We are here celebrating my nephew & his girlfriends graduation. We have a party of 10, I undersand they are busy. We were willing to wait. My nephew is leaving for college on Friday. This is our last family dinner with everyone. We were told they had two booths next to each other. I am literally about 15-20 steps away from the other booth. The manager Amy told my sister "you can take it or leave". The professional in me said let's go, I know when we are not welcome. My nephew & his girlfriend wanted to stay. So we stayed & I'm sitting here emailing you because i can't even see my nephew or family.

I manage a professional establishment. I am emailing you because I felt the need to share this experience. Your other staff here seems professional & polite. Our waiter came to us & is apologetic, but it's not his fault. He's wonderful. The lack of professionalism that Amy presented tonight was outrageous. I would want to know if any of my employees acted in this manner. It is unacceptable. I can tell this is not the level of service you expect from your establishments. I have visited plenty of time prior. It's Amy, I highly recommend her going through management training.

After my experience tonight, i will not be returning to this location again. I can't stomach the thought of having another interaction with your manager Amy.

Had she walked one of us over & asked if the booths were ok, we could of explained to her that we would wait for a larger table or booths that are next to each other. She had all of us walk over. My mother was recently released from the hospital & not able to walk far. As we stood there being "told" by Amy, my mom was getting unstable.

Thank you for taking the time to read my about my experience. I would like this comment to reach David Overton. I would like to know if this is the level of service he expects from his managers.