LongHorn Steakhouse’s earns a 1.1-star rating from 395 reviews, showing that the majority of diners are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
LongHorn Steakhouse - Horrible
Hello my name is Carlos Armstrong, My daughter was having a birthday dinner and chose the longhorn steakhouse at 9900 S I10 Frontage road 78748 in Austin Tx. We traveled from San Antonio to provide her with a dinner at the restaurant she wanted to go do. Our vehicle was broken into, my wife’s purse was stolen, this place had no lights, no security camera...
Read full review of LongHorn Steakhouse and 2 commentsMixed Experience with Longhorn Steakhouse
After reading through various reviews of Longhorn Steakhouse, it's clear that the dining experience can be quite inconsistent. While some customers praise the delicious steaks and friendly service, others have faced disappointments such as overcooked burgers, cold meals, and issues with missing or poorly prepared sides. The standout positive aspect seems to be the exceptional service provided by certain staff members like Lisa, who went above and beyond to ensure a pleasant dining experience. However, instances of slow service, incorrect orders, and unprofessional behavior from staff have also been reported. It appears that Longhorn Steakhouse has room for improvement in maintaining food quality consistency and enhancing overall customer satisfaction.
-
Pros
- High-quality steaks and cuts
- Bold, signature seasonings
- Warm, Western-themed ambiance
- Generous portion sizes
- Extensive wine and beer list
-
Cons
- Higher price point than casual dining peers
- Limited menu diversity beyond steaks
- Inconsistent food quality across locations
- Struggle to differentiate from other steakhouse chains
LongHorn Steakhouse Complaints 393
Customer service / waitress
The waitress Laura who we had at the Longhorn Steakhouse on Roosevelt Blvd Whitman shopping Center was openly talking to another employee how she does drugs and was laughing openly. I find this behavior irresponsible and disgusting in an eating establishment. The topic or conversation and drug of choice was cocaine.. I firmly believe you should not be...
Read full review of LongHorn Steakhouse and 1 commentLeft hungry as they couldn't cook my steak over fire as ordered.
Longhorns is my number one steakhouse and has been for years! For my 65th birthday this weekend we made plans for dinner and a movie. My friends wanted to go to Olive Garden but since it was my birthday I won and I choice your restaurant. I ordered the same thing I always do a ribeye cook with fire. To my surprise my husband and friend received their...
Read full review of LongHorn Steakhouse and 1 commentFlos 9 ounce filet
240 EASTON ROAD Warrington,PA18976 JULY 27/2024 my wife and i went to dinner and i ordered a nine ounce flos filet and my wife ordered shrimp well when the order came to the table there was this little piece of steak on my plate and i asked if this was the 9 ounce filet and the waiter said if there was a problem they could remake it so i said yes and they...
Read full review of LongHorn SteakhouseIs LongHorn Steakhouse Legit?
LongHorn Steakhouse earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for LongHorn Steakhouse. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for longhornsteakhouse.com can be seen as a positive aspect for LongHorn Steakhouse as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of LongHorn Steakhouse's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Longhornsteakhouse.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up LongHorn Steakhouse and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While LongHorn Steakhouse has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 393 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- LongHorn Steakhouse protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to LongHorn Steakhouse. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
To go phone orders at Eastgate Ohio
I was going to place a to go order at Long Horn in Eastgate Ohio, and I sat on the phone well over 25 minutes. This has not been the first time its happened. A lady finally answered, and as I asked her why it took so long to answere, she said they we're busy. Then she said that she would place me on hold again until the hostess answered, then she could take...
Read full review of LongHorn SteakhouseComplaint regarding food poisoning incident 3/9/24 - receipt attached.
Dear Management, I am writing to express my deep disappointment and concern regarding the recent experience I had at your restaurant. On Saturday 3/9/24, I visited your establishment and order for myself and my family. Unfortunately, shortly after consuming the meal, I began experiencing severe symptoms of food poisoning, including stomach upset, vomiting...
Your Burgers
When ordering the burger with your special sauce, bacon, and choice of cheese.
Only to find you've change that wonderful burger to a less satisfying one. It's not a large or juicy. I am very disappointed in your discussion to do so. Why change something that was so much better all the way around. Please go back to the original one. As, I speak for several of my family members as well.
Thank you.
Confidential Information Hidden: This section contains confidential information visible to verified LongHorn Steakhouse representatives only. If you are affiliated with LongHorn Steakhouse, please claim your business to access these details.
Overcooked steaks and poor service
We tried Longhorn for the first time last night. This was the location in St. Peters Missouri. We were seated immediately but didn't get greeted by our server for approximately seven minutes. The restaurant was not busy. There were two servers standing a few table lengths away from us just talking away. We ordered a steak and shrimp combo plate and a sirloin plate. We both asked for medium for temperature. There was one small section in both steaks (maybe two pieces of it) that had any pink in it at all. The rest of the steaks were well done and hard to chew. The baked potato was warm but not hot. It really was a disappointing experience all the way around.
We went around 545pm on 1/24/24. Our check number was 38928.
Desired outcome: I believe an apology is in order for such a poor experience and meal. I do feel that we should get a refund.
Confidential Information Hidden: This section contains confidential information visible to verified LongHorn Steakhouse representatives only. If you are affiliated with LongHorn Steakhouse, please claim your business to access these details.
Poor service/quality of food/ manager on board
Unhappy customers - At times can range from slightly irritated to extremely angry. In this case I was the calm one. Reservation was made at your restaurant to celebrate a newlywed family member who were recently married. In speaking to the manager, who did not provide to me his name, but instead gave me two cards showing Derrick Jacobs and Todd Logsdon, but...
Read full review of LongHorn SteakhouseMy visit/service at longhorn steakhouse
I visited the Longhorn Steakhouse last night (12/16/2023) (around 6:30 PM) in Lees Summit, MO. I sat at the bar so that I did not have to wait for a table. I ordered a Diet Coke to drink, after sitting there for nearly 10 minutes waiting for service. I ordered the BBQ chicken and shrimp with mashed potatoes and mac and cheese. After eating a little bit of...
Read full review of LongHorn SteakhouseComplaints one of stores located
I where at one of Longhorn stakes house locations. 3911 McCain Blvd. North Little Rock Arkansas, 72116. Tonight around 8:00 pm. We receed it with no utensil. I went back up front get utensils for me and my guest. As our unravel the call the knife and the fork was so dirty like it never been washed.. so I asked another waitress to bring me some more...
Read full review of LongHorn SteakhouseComplaining about service and order
Ask for a booth not near bar, took us near bar, change us but we said we prefer a booth, host said he will put us at a table, we said prefer booth, we said we prefer a booth he said wasn’t enough servers, but after that start seating people in booth, at this point we was a little upset, but just want to eat. Server took the stater order which was stuff mushrooms, but didn’t brought the plates, have to wait for plates. Then ask for bread that usually bring it with the drinks have to wait to ask for bread, when bread came again no plates for bread. food came and one of the orders was strawberry pecan salad, salad came and there was no pecans in the salad ask for them at the time pecans came we was almost done. Order on service to go, brought it and have to wait and ask for a bag to take my food. Very very disappointed
Desired outcome: Hope at least for our troubles send us a gift card
Dissatisfied with the food and service
I went to dinner for my Birthday last night at the 2400 Tyrone Blvd North. I ordered the $29.99T bone dinner well done, rice and fries. Monica were the new server and it was some difficulty byt after it was mentioned by manager Lance because we were in the booth 21 in which Lance were stading there observing her I assume due to the fact he came over and...
Read full review of LongHorn SteakhouseService / food
Disappointed of the server very slow I asked for another beer never came back so I had to go to the bar and get one myself, never offer more bread or refills she was more worried about the larger tables, plus my steak was cooked wrong I wanted medium and I got well done. And took forever to give us our check. She was not nice! Location bear de. Tuesday around 5;30 /6;00pm
Quality food safety service
Dublin Ohio location September 23 300pm ordered wild West shrimp 9oz filet meals based potato sweet potato crispy Brussels salad recieved shrimp cold sweet pot stringy baked hard in center filets not cooked correctly Brussels greasy and hard as a rock tried to get attention of a server was ignored when the bill came the only time since we arrived she saw the uneaten food and the only thing that was said was need boxes. So disappointed and charged wrong pricing on steaks we were so frustrated at the time we paid and left. 88.00 dollars.
Desired outcome: Refund or Gift Card
French onion soup, potato, portion sizes
I am unemployed with zero income. I am living off savings and sometimes I splurge on Longhorn because it is my favorite. Or used to be. The last three times, at least, the baked potato has been inedible. I don't know if it's old or rotten or what, but it does not taste good. Even with the tiny and I do mean tiny amount of toppings called "loaded" that had...
Read full review of LongHorn SteakhouseManager needs sensitivity training
To whom it may concern: My family and I frequent, not only Longhorn Steakhouse; but many of the Darden Family restaurants; and our 2 favorites are Ruth's Chris Steakhouse and Capital Grille. Not that it matters but I also own shares of Darden in my investment portfolio: and I have for more than 20 years. I would like to share the following experience that...
The 7 pepper sirloin caesar salad, bread. Bake potato
Good evening. I’m highly disappointed. I order two 7 pepper Sirloin Caesar salad, Bread and two loaded bake potato’s online. On September 10,2023, The bread was so hard that you could break a window. The bake potato’s wasn’t even loaded at all. Just regular. 7 pepper sirloin Caesar salad was not even good at all, The steak in the salad was so bland. Thank God I only spend $45 dollars for this quality of food.
Read full review of LongHorn Steakhouseemployment
I was recently employed at the colerain location. After one week of training I was yelled at by managment to go home for a mix up in schedules, but when hired on I informed them I dont get off my other job untill 3:30 making it impossible to be there at three... Literally screamed at and told to go home, the next day after I go out to buy new black button...
Read full review of LongHorn Steakhouselonghorn steakhouse
Waiters had too many tables to serve us properly. We couldn't get things because the waiters or waitress were moving to fast. We wanted extra butter for our potato, we had to wait while our meal sat, bread the same thing we had to wait. You pay $4.00 for and ice tea and the waitress waited until my meal was done before refilling our drinks. It was my 70th...
Read full review of LongHorn SteakhouseLonghorn sorry dont know the name i know she was new second day she said
51 Burgess Rd, Harrsionburg Va [protected]
Went toward the end of lunch that was my fault on 7/25/2023 2:55pm literally walked in order chicken sandwich and fries. Told her I was sorry coming late for lunch but in hurry I'm at work. So, order food quickly... 15min went by no drink or bread or anything that fine but I had to go. So told her bring me box with my food. I got my food 3:28 just chicken and fries. It wouldn't been that bad, then my fries were ice cold literally not even warm. Honestly if I have wait at least my lunch should be warm . Thanks Crystal
Desired outcome: I would like refund because of my ice cold lunch .Crystal Miller2132 Palmyra Church Road Edinburg Va 22824 [protected]@gmail.com
About LongHorn Steakhouse
Here is a guide on how to file a complaint or review about LongHorn Steakhouse on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with LongHorn Steakhouse in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with LongHorn Steakhouse. Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, company's response, and personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.
Ensure you follow these steps to effectively file a complaint or review about LongHorn Steakhouse on ComplaintsBoard.com.
Overview of LongHorn Steakhouse complaint handling
-
LongHorn Steakhouse Contacts
-
LongHorn Steakhouse phone numbers+1 (407) 245-4000+1 (407) 245-4000Click up if you have successfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number 0 0 users reported that they have successfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number Click down if you have unsuccessfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number 0 0 users reported that they have UNsuccessfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number
-
LongHorn Steakhouse emailscomplianceethics@darden.com100%Confidence score: 100%Support
-
LongHorn Steakhouse address1000 Darden Center Drive, Orlando, North Carolina, 32837, United States
-
LongHorn Steakhouse social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 11, 2024 - View all LongHorn Steakhouse contacts
Most discussed LongHorn Steakhouse complaints
Left hungry as they couldn't cook my steak over fire as ordered.Recent comments about LongHorn Steakhouse company
Customer service / waitress
Suede Restaurant
10 reviews
The Cheesecake Factory
269 reviews
Red Lobster
427 reviews
Shish Tandoori Restaurant
9 reviews
Cracker Barrel
493 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!