LongHorn Steakhouse reviews and complaints 1
View all 393 complaintsLongHorn Steakhouse - Dissatisfied with the food and service
I went to dinner for my Birthday last night at the 2400 Tyrone Blvd North. I ordered the $29.99T bone dinner well done, rice and fries. Monica were the new server and it was some difficulty byt after it was mentioned by manager Lance because we were in the booth 21 in which Lance were stading there observing her I assume due to the fact he came over and said to us that she is new, My Complaint and issue is the way the ordeal were handled. The Tbone state were showing really red color on the thin area of the steak. I call Monica and asked her how did she placed my order because it should of been well done no blood or rediness. She confirmed it was so I showed her and she was going to tell the manager which took several minutes for her to return. So I cut the steak on the bigger side from the bottom which were fine, So I showed Monica and I said it looked fine no redness. So I continued to eat my sides and the wings. So as I went back to cut more of the steak more to the top it was redder than the thin side. I called Monica over and told her I couldn't eat the steak too much redness and I don't wanna get sick. So Lance returned and I discuss the issue he stated now what's the problem thought you didn't want to return it before. very harsh words So I started cutting the steak and showed him the redness, by this time I'm ready to raise my voice. So he took the plate with the steak and fries. He returned I opened the bag. He said I gave you a fresh hot order of fries, rice and bread. Now the issue it you brought a meal back that were touched. First of all Cvid is rapid agin, don't know if I was sick and you went and cooked the food someone had touched and cooked it with other food that's not Healthy, Sanitary or Safe Consumption to all. We have an restaurant and if anything has been returned it's trashed right then not cooked with others foods that's unacceptable and very nasty. So with this being said this need to be really cleaned and evaluated as far as I am concerned. In fact we were just there last Friday the 6th for my son Birthday with a party of 13 plus 6 took out orders to get to a game. Very Dissatisfied customer. Thanks for the time Tammye Miller
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