Hello my name is Carlos Armstrong,
My daughter was having a birthday dinner and chose the longhorn steakhouse at 9900 S I10 Frontage road 78748 in Austin Tx. We traveled from San Antonio to provide her with a dinner at the restaurant she wanted to go do. Our vehicle was broken into, my wife’s purse was stolen, this place had no lights, no security cameras, and we paid almost $400 for dinners we didn’t even eat. The manager had no compassion about our situation, the police won’t even make a report for 14 days. My wife and I have been married for 28 years, the very first wedding ring I purchased for her was stolen out of that vehicle and the keys to my wife’s mini van were also stolen that we have to get new sets of keys to and reprogrammed. This was the most expensive dinner with all our losses ever. I am really hurt and disappointed by the reaction from the longhorn staff concerning this incident. We worked really hard for our money and don’t deserve to get it taken like that as a result of lack of security/surveillance or lighting. I don’t write many reviews, but I am writing this review because I am watching my wife cry her eyes out right now. So my advice to anyone that wants to visit this location I would think twice and take my money elsewhere because the money over people is not a good look. But if you decide to visit this location just remember our story. And when I spoke to the manager he stated that this happens all the time. My son was there, he called one of his friends and they stated the same thing happened to them at the same location 6months earlier. So it seems to be a common occurrence at this location and the owners of this establishment don’t seem to be doing anything to curtail this type of activity. God is still a good god, god 1st and may god bless everyone in these turbulent times, very heartbroken. If ownership would like to reach out to my wife, and console her at [protected]
⁃ Sincerely the Armstrongs
Recommendation: Do not go
Carlos, you’ve got every right to be furious. The lack of security at this place is unacceptable. Forget waiting for the restaurant or the police to act — take matters into your own hands. Get the word out on social media, contact local news, and make noise about this incident. Demand accountability and don’t let them sweep it under the rug. Protect your family and make sure others are aware of the risks. Don’t let this place get away with putting their customers in danger.
Your wife should know better than to leave her purse in the car. I am sorry that happened and if the restaurant was aware constant breakins were happening, it seems like they should have had someone patrolling the parking lot. I don't get why the police won't take a report for 14 days.