LongHorn Steakhouse
Reviews and Complaints

I always ask for light seasoning and no salt please. The waiter/waitress always writes it down but it is seldom honored. I find it necessary to ask for a couple of paper napkins then I proceed to wipe down my steak top, bottom and sides. I love the flavor but can not tolerate salt. All I am asking is for the cook to read what the wait person wrote down and honor the request, that simple.

Visited the location at 3392 US Hwy 93N in Lakeland Fl. We came in at a relatively slow time at 3 on 12/30/18 the restaurant was about half full. It took 15 minutes to be seated with no wait, another 15 to take our drink order and another 10 to actually hey or drinks. We ordered all of our food when the drink order was taken in hours this would save some time at this point. We were sadly mistaken. Waited for refills that never came, were grabbed a pitcher sitting by one of the registers and refilled our own tea about 10 minutes later our server finally showed up with soda refills for our boys. The server never returned until our food was brought out which she did bring part of it. Mt father in law ask for steak sauce and was told they would see what they could find that they had been passing around two bottles all day because they were out. We got our food after waiting one hour and twenty minutes. The server did not waste anytime however to bring our check and come back to collect the money. I would hate to see the service when they were busy. After all this not once did a manager ever come to see how our service was. By far the worst experience I have ever had at any restaurant. It put the cherry on top when we saw them seeing up for a very large party next to us, that served not only had the table set, bread
waiting on them. He was right there talking drink orders as soon add they set down.

I went to LongHorn steakhouse last night off of Fletcher in Tampa. Shutdown ordered my food ate half of my steak, and look down on the table and there was a roach crawling from my plate. I was very surprised to see a roach crawling across the table. It made me very sick. And has been messing with my stomach since. I'm out of work today due to that issue. Something needs to be done about this! I want to be contacted about this issue. My Mel was compensated. But my whole night was definitely ruined. My number I expect a call back from you guys. I really don't want to have to take my complaint any further than this..

Hello. I was at a location in Oswego il. I ordered a big steak. With fries. The steak was burn it had a lot of black. I order it well done. I turned it over and the other side was completely black also. I took a picture of it. I ate the fries first but everyone in my table said look at ur steak. It looks burnt. I was embarrass to say anything in front of a lot of people that were there. Very disappointed. Not happy at all being my first time there

About two weeks ago I place an online order of two call boys Porkchop double mashed potato with extra butter when I got there my order was ready it was already in the bag and everything it was my notice and I mean my mistake that I didn't check my order before I left the restaurant but any other time my order would've been right when I got to my place of job when I looked in the container there was only one Porkchop and a sweet potato I didn't have two porkchops I didn't have double mash I just had one Porkchop and sweet potato when I called in this morning December 12, 2018 to tell them about my mixup of my order I can't remember the John Wayne that I talk to he said this give me a name and when you come back in I said well I won't be for another two weeks but I'll be back in to place another order he say if Jeff can call and place an order and give them your name so that's what I did I called this morning give them my name and tell him I situation he said OK I'll talk to the manager when I get where whatever I place my order and they're talking when I get to the store restaurant so when I got there the John and took my name and say Cowboys. I said yes few minutes later that's the way and I'm not sure he was a manager whatever but he asked me what was the next up on my order I told him the mixup about my oldest two weeks ago he said while he was away we mail out a gift card I said so there was no gift card mailed out to me but if he had a problem with that I told him I'll pay for my meal so I hand him the $20 bill to pay for my meal he said well OK I'll give you half off on it I said no I don't want half off omit this give me my double mass and I and my other Porkchop I would've been fine but had a stink out of chill when I explain to him what I'll pay for and what I don't want to pay for then he had the decency to throw my $20 on the counter instead of putting back putting it back in my hand I feel that he was being rude to me he was being arrogant and skills my way he was being an [censored] because of you working in a restaurant facility or franchise of whatever you need to give good customer service my thing is if he feel some type away on how I talk to him and explain to him the deal of my order then OK but at the same time I was willing to pay for my meal and this forget about the whole thing but the way he acted towards me I will never try my best not to come there because that's one of my top five restaurant here in Charleston South Carolina always tell people come to Longhorn they got good customer service they have a good They have good customer service asked for the wedding staff asked for the hostess I've never seen a manager to come up and say how was the meal whatever but that was OK but everything else was OK I've told many friends and family all let's go to Longhorn that's that's my favorite spot but when this man here had the decency to talk to me like I was a little child isn't call for so that's why am doing this complaint for the Longhorn in Charleston South Carolina store number 5202

I ordered over the phone to a waitress by the name of Daysha at the Hattiesburg, MS Longhorns Restaurant. I was told it would be 30 min. So I showed up 45 min later. I asked for my order from the bar tender she went to find it. Dasha came out and said that she couldn't find my order but remembered me calling and she said she had not put it in. So she retook my order and I then asked for a couple of drinks while I waited. I stood there a minute and then decided to go out to my car and take our drinks out as I had someone waiting in the car on me. The bar tender then told Dasha that I cancelled my order. My passenger wanted to add a order so I called in and the same lady picked up the phone and said that she had cancelled my order. This all happened in 15 min of my arrival. I then gave her the extra order and she then hung up on me. I walked in to speak to a manager and he came out. I believe he said his name was David. I proceeded to tell him what happened and at that time I did not know the young ladies name was Dasha. I explained that it was a little black girl that answered the phone. He corrected me and said her name is Dasha. I then apologized and said I didn't know her name at that point. He then sarcastically said well it's Dasha. He proceeded back to the back to put our order in and I overheard and saw all the waitresses ganging up around him and they were all slurring me and throwing their hands up and saying things like, "okay!" I then decided to cancel my order for fear of them sabotaging my food! They were all but cheering that I cancelled my order! Very unprofessional!

My daughter and I ordered 2 outlaw ribeyes medium well. As we were eating and cutting into the steak. It became more clear that it was medium or close to medium rare. So we stop eating and waited on our waitress. She did come back for a while. So we stopped the hostess to get her. We told her our concern. She said it's always a little pink. It wasn't just pink. It was a little bloody. She said she was going to put them back in the grill and cook them a little more. I wasn't comfortable with that. But they put it back on the grill. We waited a lot while and they brought them back. Never heard of ‘this. Especially since I still have food that I'm eating at the table.

So my wife and I had come to eat a few times and had some visa gifts. Now in paying for our meals we tipped our waiter a nice little bit as a Christmas gift. Now in speaking with Mr. Crosby he let us know that the tips did not process and that he was suspended from work. My wife and i would like to repay the overdrafts on the tips because we made a mistake and used the money on the gift cards on other things because on the website a different balance was on the cards.
The last 4 numbers on each card is visa 9234, 8448 if i am not mistaken can we please
Fix this problem and we will be willing to repay any lost that came from our mistake

We ate at Longhorn last night and for an entire hour a child from the table beside us ran around the long table as though he were at a playground. He created a safety hazard for customers as well as staff as well as ruining our meal experience. We complained to our waitress. After a while the manager came by and we expressed our disgust that nothing was done to correct the situation. This man who is afraid of his own shadow gave us no apology only excuses that he didn't see it and told us he is limited as to what he could do which is ridiculous. He needed to tell them that the child needed to be seated as it was disturbing guests and causing a safety issue. He could have cared less that it ruined our night out and didn't even offer to discount or comp our meals. I told him we would be contacting corporate.

ALESHA JAQUEES I believe was the name, totally disrespectful and rude to my family and I kept trying to just say she was going pay for our meal which wasn't the problem . & it's a complete disgrace to watch her yell at workers in the restaurant and be very nasty . My 3 kids and husband can't even enjoy a meal without over hearing how she was talking to the Host they look only 16-17 years old anyway

Me and my husband went to the longhorn in dawsonville ga and ordered a chop steak well done and chicken tenders ! We got there at like 10 till one received some bread our drinks and sat there waiting on the food till almost 2 almost an hour ! The waitress never came by asked if we needed refills or even offered up when the food would come ! The only reason my husband got some extra tea as she said I was already here close why not too it off! We sat there so finally we got up to leave and she was helping another customer up near the check in spot and told me it's almost done after an hour please ! We saw all kinds of burgers going out to tables which is basically what a chop steak is but didn't receive ours ! I asked to talk to the manager all he said was you never received you're food and I said no an all he said then was I'm sorry no offering of anything like it didn't matter at all ! If this is you're way of treating you're customers then I'm not going to be one anymore and I will let my family and friends know also plus social media !

I took my 91 year old mother to Longhorns in Covington Ga to celebrate her birthday along with my disabled brother to celthis 25 years of sobriety. We has a horrible experience. I ordered a flo's filet medium, it came to me well done. My brother always gets the outlaw ribeye, it was so tough he could not eat it. The steaks went back and when they finally brought them back after a long, long wait, Mine was fine but the new ribeye was still to tough to eat, so this time we told them to cook him a medium flo's filet. When they came back they tried to tell us the one they brought us for my brother was a flo's filet, I tasted it and it was not, they had cut off the bone and served him the ribeye again. By then we were all my poor mother who suffers from back problems could not sit any longer. When the waitress brought back what they claimed was a flo's filet, she ask if he wanted it to go and I know the reason for that was because she wanted to make more tips. We got there at 4:30 to beat the crowd and we were not able to leave until
6:30. The place was not crowded at all when we got there but by the time we left it was packed.
The manager did not offer us anything for our horrible experience. What was suppose to be a nice celebration turned out the worst experience we have ever had at a restaurant . We paid the entire bill and tip for a horrible experience.
Linda F Simmons
[protected]@att.net

We are 2 guests, male and female. When we sat down, we received 2 dirty cups, stale bread, the steak was tough & overcooked. We both asked for medium webothand we both got burnt meat instead.
No manager greeted us on arrival or exit. Waitress did not ask if we were satisfied either.
To make matters worse, the meat was so coarse that his stomach was hurting all nighrejectebody rejected the meat immediately.
This is druid hills georgia location oct 30, 2018 around 6:30pm

I am writing to complain about the poor customer service received at the Bowie, Maryland Longhorn Steakhouse. When I arrived on October 26, 2018 and got seated at the table. The waiter arrived with an attitude and an unpleasant demeanor. I told her I wanted to order my drink and she took the order and asked how many in the party and I responded I was waiting for someone and that there will be two total. She threw two straws on the table and left. She returned with my drink and when the other party arrived she ordered her drink and also noticed the unpleasant demeanor of our waiter. The drinks were did not taste like what we had previously had at prior Longhorn Steakhouses. We ordered our food along with appetizers. The appetizers had to be returned and I asked her to credit our check. I received my Longhorn steak which was supposed to be medium rare with a baked potato (sour cream and beacon on the side separately), broccoli. The steak was medium well, baked potato came loaded with cheese, bacon and sour cream. The broccoli was over cooked and mushy!. I requested to speak to the manager as we left the restaurant and lodged my complaint. She was basically non chalant in her tone "sorry you had a bad experience" no suggestion of how she can make it right. I informed her I will not be returning to that location due to the lack of concern for the customer and the poor customer service. When I got home, I realized they actually charged my credit card for the appetizer that they were supposed to have removed from the check. I contacted the manager again and she informed me she can credit it to my payment method used for the dinner. This was by far, the WORST restaurant experience and I certainly will not recommend this Bowie Maryland location to anyone