LongHorn Steakhouse
Reviews and Complaints

Dear longhorn steakhouse,

On the evening of tuesday april 16, 2019, my family and I went to your colonial heights, va location to celebrate my goddaughter's birthday. We were a party of between 17 & 22. A day before and a couple times the day of my daughter called the facility to inquire about reservations and was informed that the restaurant does not do reservations; however, they would make every effort to accommodate as best they could. We were okay with this. Now, we arrive at the restaurant at 7:30 pm. And placed our name on the list. At around 8:15 pm, we went up to the desk just to see roughly how much longer. Still being patient because we were aware that our party was large. The surprising thing is that not once did management or anyone from the staff come over to let us know what the status was on the wait, offer a drink of water or anything. They just allowed us to sit there wondering. After about an hour which it is now 8:30 pm I attempt to find out once again how much longer and the manager said you have only been waiting 40 minutes very nasty and unprofessional. We sit back down and waited probably an additional 15 minutes calling around to other restaurants to see if they could accommodate. Finally out back steakhouse said they were open to receive our party. It really wasn't so much the wait that irritated my family as it was the managers and other staffs attitudes. The only person that showed some concern was the young lady at the bar. She was apologetic and very nice. The manager even after waiting almost 2 hours never offered anything not even sorry it is taking so long. We don't think we will be able to accommodate your party. Would you like anything while you wait... Nothing! I think it will be a very long time before any of us attempt to dine with your restaurant because of the treatment we received. I am sure that you all lost a significant amount of money that evening and to note (the restaurant was no where busy or packed at the time we arrived no when we left).

Management was extremely unprofessional (lindsey)
Ps: I did receive a response from a customer relations person by the name of natalia but it was dry and seemed like a response from a general template.

Tanya taylor
18616 mckenney hwy
Stony creek, va 23882
[protected]@aol.com

I filled out an application for LongHorn's as a server they gave me a number to call in my email address I called the number 422 2019 someone by the name of Lisa answer the phone says she does the interviews I gave her my name and she asked me what position was I feeling out for and I told the server she then told me where I can give you an interview Friday at 11 before the store open I told I will be at work on Friday but I will be able to come Thursday he told me know she got things to do she be too busy so she can't do it on Thursday I asked her if I could do it any other day next week she told me no she will be busy if you have flexible hours in the schedule why don't they have at flexible hours in the interview

Last night 4/17, my husband and I went to Longhorns Rest in Farmingdale NY. I was our 53rd wedding anniversary. Arrived at 5:00 PM was seated right away. The waitress showed up at 5:15 to take our drink orders, they came at 5:30. She finally took our dinner order at almost 5:45? After that she NEVER showed her face to us, never asked if we needed anything which I did need sour cream and never got, Never asked if we needed a refill on our drinks, which my husband would have liked!
Dinner was good as usual but the service sucked. No manager came by to see if everything was good which most restaurants do. I was a little turned off last night with the service at this restaurant. Waitress was frazzled she had to many tables to serve and she couldn't keep up with the flow. Very disappointed to say the least.
I think well stick to Outback. Our friends said the same thing happened to them at this location. ck#57617 $59.48 JoAnn Greco [protected]

My name is Rykeith Cain and I am very unhappy with the service that I received at your Westhore / Tampa Florida location. I have reach out to have someone contact me but have gotten no response back . I would like to be refunded all the money I spent dining at your location or at the very least a gift certificate that I can use at another location. My anniversary was completely ruined by the service and food received at your establishment. My bill was 70.00 for barely touched food and the management was not considerate at all of my complaints. My telephone number is [protected] and my email is [protected]@gmail.com. My address is 4021 N. River View Ave apt 202 Tampa Fl 33607. I would like to be contacted as soon as possible thank you .

Yesterday was my daughters birthday. We had a part of 5, for dinner at Longhorn Steakhouse. Weve never eaten there before. So, i am the mother of the birthday girl about our experience. First i call 39 min before leaving to get an address. A man answered and instead of giving me an address he had an attitude and told me to look it up on google sarcastically. So i hung up.
The waitress was excellent. She did no wrong doing. I first noticed my silverware was dirty. Then the rest of the family noticed a fork, knife, or spoon had food stuck on theirs.
So we get our salads, and the lettuce was old. Their was a lot of water (from my guess, being washed(?) in my salad bowl and on my lettuce. My son, he had his salad flooded with ranch. I noticed my daughter picking at our appetizer dish. There was old dry piece of food stuck on it🤮
So, were all pretty grossed out at this point. We didnt say anything because we didnt want to make a big deal on my daughters birthday...
so my daughters steak looked like a hamburger patty. She didnt touch it. My steak was bloody🤮i like very well done. Blood disgusts me. And as you can imagine how every one elses plates were😩 all of our drinks had no ice because it was melted soon as we got our drinks😳 yuck! The bread brought to us was hard😳my daughters birthday sunday was mainly whipped cream!😂😂😂
So, my husband and i paid OVER $200... Over $200!😳
So, i just wanted to say something... We will never go to Longhorn ever again.
Sincerely,
Andrea Holliday

I actually enjoy this restaurant and is my first option to choose in most places … Except this time, I have never been treat so rude by a bartender or server till this particular occasion.
Went to International Drive location (Orlando FL) day before and we had a great time, decide to try another one next day, LongHorn 5347 located at 8150 W. Irlo Bronson Memorial Hwy, Kissimmee, FL 32747.04/01/2019 check #43508. I would never go back again and ill make sure no one get treat like this ever again, now I understand why the bar was empty and people asking to move to a table so no one has to deal with Jordan R horrible attitude, none attended and to busy talking to other servers about last night great time and the plans for tonight as soon everyone is gone.. She literally toes the menus at us, water took 20 minutes to arrive, no eye contact, more like order taker than a polity educated server, every time my friend ask for recommendation she reply "honestly I don't like this or that"
the steaks we ask to recommend she said were not good either … So she obviously cost revenue and sales, I wonder how many more people didn't order more because of her,. She was more busy counting tips on the bar counter. drinks were never refills, we eat an appetizers, paid and went to Bahama Breese for main Corse because we still hungry.
Jordan really need customer service training all over again and food handler training again since she keep touching her nose and hair before making drinks.
hope some one can fix this with your staff soon.
thank you
Miguel Delgado

I am a regular customer I come there at least once a week on an average. my family and I went to St Petersburg store5576 2400 Tyrone blvd 3/23/19 at 7 or so PM. ordered drinks. drinks came and were very watery so told waitress and she said I can exchange them but they will come back to same. not a good answer. they were watermelon margaritas. then ordered food. food came and ordered steak and shrimp. shrimp was very hard and chewy like overcooked. steak was very tough could not eat the second meal was Napa chicken. the chicken was very thin and dry. tough. the sweat potato was hard inside. the third meal was also Napa chicken and about the same . the four meal was pretty good. all in all was not a good longhorn night. I enjoy your food and service but that night was horrible. check number 29259. Id number [protected] email [protected]@aol.com.

on Feb 28th I went with 3 guests to Longhorn Steakhouse on US 19, Palm Harbor Fl. We ordered Lunch Combos. I gave the waiter a male with beard 1 3.00 off Lunch entrees. He said they would not accept coupons against lunch combos. I said I have always used them. He said they were going to change things and maybe down the road they would accept them. I said don't worry about it. 3 out of 4 guests received the wrong soup. We told him and he exchanged them. My bill was $37.98 and we left a $10.00 tip. A manager came over but I was too embarrassed to tell her about the coupon. My coupon code was LH127. Its only 3.00 but its the principle of it. What do you think. I never have problems at Red LObster or Outback.

Hello,
My name is Alisa McCann and submitting a complaint because I ordered a carryout order on 2/17/2019 at Longhorn in Lexington, Kentucky in which I paid $83.24. When I got home, all the toppings for the baked potato I ordered was there. However, the baked potato was missing. Also, the broccoli I ordered for the Salmon dinner was missing. I was very disappointed and couldn't enjoy my meal especially after paying $83.24. I called the restaurant when I realized the baked potato was missing and they are going to send me a coupon. But I didn't know the broccoli was missing until after I called. I understand that mistakes can happen but this is unacceptable. Not pleased at all!

Issue happened last night 02/09/19.
We have dinner at this longhorn almost every weekend. Last night after dinner we gave the waitress a $50 gift card towards our bill, that my daughter gave us for Christmas, after several minutes the waitress comes back to our table and says this gift card was used an hour ago and it was a $100 gift card. I told her the gift card I gave you was for $50 not $100. She then went and got the manager, name Eric. Eric came over to our table and said the gift card was used an hour ago at the next table to us for $100. Again we told him our gift card was only for $50. The manager also said that this $100 gift card wasn't bought at this restaurant. I had the receipt from the gift card which was bought at this restaurant before Christmas. The gift receipt showed the card was still active and the amount was $50. This went on and on for at least 30 minutes, embarrassing us and making us feel like thieves in which many of the patrons were looking at us. Last night it was my husband, grandson and myself that went out for dinner. We had the receipt and the sleeve that the gift card came in. I gave the waitress the $50 gift card, what she did with it or where it went after she took it from our table is beyond me, but very very embarrassing. To say that the gift card I gave her was used an hour ago for $100, was diffently someone's else is card, no ours, the big question is where did ours go? So then after all the discussion and embarrassment the manager used the receipt that we had for $50 gift card credit towards the bill. Wouldn't a waitress that used a gift card a customer gave her to use the total amount of $100 an hour earlier that had no balance after processing it just throw it away? How did it get involved with my bill an hour later. This total experience was embarrassing to me, my husband and my grandson. Like I said at the beginning of this complaint, we are regulars at this restaurant almost every weekend and last night your staff made us feel like we were thieves. The manager at the end then kept saying it must be a computer clitch? We also if needed have a photo of our gift card receipt.

This location has issues they need to address. Tonight was our second try eating here. Didn't think it could be worse but they were. We have eaten at many long horns in other states and they were great. Tonight my food came out 10 minutes before my husbands. Mine was cold. When husbands came out the steak was cooked wrong and lobster came five minutes later. The manager did not care and had an attitude. The waitress was very good and tried her best. Emily was a terrific waitress

This place needs a real manager. Her excuse was that the cook was new. Same excuse 3 months ago. Sorry we gave it a second chance. Was the last chance.

My husband and I ate lunch not long after opening. It took 20 minutes for our order to be placed because our waitress was in the phone by the bathrooms. There were 5 tables full around us, 3 were complaining that they had been waiting 15+ minutes for their checks. Finally our waitress apologized stating that she was a bartender and didn't know what she was doing. After we ate some of our Stone cold food we talked to the manager and he said he would send a 50$ card by email.. Of course never got it.. As he was writing our info down on his pad we noticed there were about 6 more names on it for complaints.. The couple behind us also complained and he took their info... All in short the manager is a liar and does not care about getting customers back.