LongHorn Steakhouse
Reviews and Complaints

9/01/2022

My wife & I went to our local Longhorn's Steakhouse in Florence, KY 41042 tonight for out 32nd Anniversary. We had a LESS THAN DESIRABLE dining experience.

Our initial waitress was Kara. She was unfriendly upon arrival to out table, acting like she really didn't want to be working there that night. When we tried to order, she kept talking over us before we could complete a sentence.

I asked for onion my salad, telling her 'Any onion in a side cup is fine' She cut me off, saying we 'don't serve onion'. I knew this was not true, because we get onion for our salad in a side cup ALL the time. She was short and abusive with us. She finally said 'you can get white onion in a cup ?

She then abruptly cut us off again, saying 'DO YOU WANT ANOTHER WAITRESS ?' I said Yes.

A 2nd waiter, Daniel, came and took our order, (Onion and all) and was very friendly.

I spoke to the only MGR there, (Chris). She listened, but didn't seem the least bit interested in our ordering situation.

Daniel delivered our food. My 12oz ribeye (Med Well) steak was overcooked and burnt. At this point I didn't say anything about the steak. (I should have).

We have eaten the Florence Longhorn's for 35 years, We seldom travel to Cold Spring's Longhorn in Alexandria, KY 41076. They consistently have VERY good customer service, but are 30-40 miles away from us.

Cold Springs and Florence, KY Longhorns are like walking into totally different restaurant's.

I arrived at the HARBISON longhorn steak house at 10:30PM. it was my plan to order togo food for (3) people in my household. When I sat at the bar and and asked if I could place a togo order. He said I would need to speak to the TOGO Window. I asked the bartender to go ahead and process and order for cheese mushrrom and he asled if i was gonna eat it there. Finally the counter attendatn yelled are you picking up an order and he made the statement that they were not going to let them put anymore in. I then complained to the bartender abourt the fact that the togo window said i couldnt order. He said yes they cut off at a certain time. i later showed the bartender that togo and online orders were suppose to be honored until 10:50 The time on my rceipt was 10.42pm

There was another gentleman that wanted to oreder that was turned away at 10.30pm I would have easily spent EASILY 100$ i POINTED OUT THE 1050 AND HE JUSTY MADE AN EXCUSE SAYING HE MUST BE NEW

Jason Hancock

532 Everton Drive

Chapin SC 290365

Today my husband and I had dinner at the longhorn at castleton mall in Indianapolis Indiana. I cannot say anything positive about our visit. First, the waitress comes over and is complaining about how she wasn’t making any money on the to go side because they hired more people and she was pissed and those were the words she used. She said she had a car payment, rent and bills and is in the police academy and needed to make money (which I thought was very unprofessional and she was cursing) then we ask for suggestions which she couldn’t give. I asked for my steak to be medium which it wasn’t at all and she didn’t seem to care at all. She brought one side that was wrong and argued we ordered that. At the end of the horrible meal, my husband asked about the military discount since he is a disabled veteran and she was so rude and said she needed to take his military id to the manager (which we have never had happen normally they just look at it to verify it) and she snarled and was so rude and snatched the id. She then comes back and says it’s only 10% off. The entire meal was awful and the service was even worse. We asked for a water to go and she seemed annoyed by that. We spent almost 80.00 with the tip and we shouldn’t have even tipped her. Here is a copy of my receipt and maybe you can see who the waitress was. I wanted to make you aware of this situation. My address is 6545 Townsend way Indianapolis indiana 46268

I came in to try the restaurant again and was severely disappointed again. Rude service . There was no bread offered for my steak dinner. When the server came , he literally threw the bread plate In front of me and the manager who was also a witness but didn't say anything. Is this how you treat me as a customer! Maybe because of my color maybe ? I am sharing this on Google comment too . Let the public know how are customers treated here .

Visited 4/10/22. Looked forward to a good steak dinner/asparagus/baked potato. No potato was served. At the end of the meal, waitress said potatoes were not ready for another meal. Since we were ready to leave, asked for a desert to go. She said no because the price would be higher. She offered mashed potatoes or macaroni. We were finished our meal. We should have been notified at the start of the meal about the shortage of baked potatoes. Restaurant was #5081. Servers attitude was poor, Treva M. Very disappointing.

March 18 proximately 6 PM at the Longhorn steakhouse in Tewksbury Massachusetts on Andover Street I want to steak and some sides took them back to the hotel with us everything was excellent except for one steak it was supposed to be medium but it was medium rare contain some gristle in it was not cooked right it was not anywhere near the quality of steaks I’ve had in the past at Longhorns which is always been great when I get back to the hotel I contacted the steakhouse spoke to the manager Sarah gave them my name and email address she said she mailed me a coupon I guess for in the future when I come there and I never got it so I called back today which is Monday and I speak to a different manager name Susan and she looks it up and Sarah spelt my email address wrong so I explain to her how to spell it and she said she’d send it to me didn’t hear anything back for hours call Susan back and she said oh I miss spelt that so we got to managers and don’t know how to spell so far so I gave it to a third time and still nothing so now with all this aggravation I’m just ready to throw my hands up and say screw it I love Longhorn steakhouse but I don’t think I’m ever gonna go back to that one just completely incompetent

My friend and I were at Longhorn on 3/08/22 at 4 pm. We waited a couple minutes to be seated. Everyone working "seemed disorganized." Half the restaurant was empty. We were seated in a both with silverware, napkins, and menu. We sat for 30 minutes. At least two different waitresses were waiting on the people in the booth in front of us and behind us and next to us. Neither waitress even looked at us in those 30 min. We finally asked can we be waited on. She said I'll be with you in a minute. We continued to wait. I went up front where they greet you and several employees were just standing around talking. I said we've been waiting for 30 minutes! Can we get some help. They couldn't believe it! I went back to my booth and continued to wait some more. We grabbed a bus boy and asked for the manager. We continued to waited AGAIN. We finally left. This was nearly 50 minutes later. I don't understand WHY we were being "ignored!"

So yesterday evening 3/6/2022 was an impromptu “Diaper Party” to welcome my grandson. Our original location had a 3hr wait so we decided to change it to LONGHORN STEAKHOUSE at 459 W DUSSEL DR. in MAUMEE, OH. Of course we called ahead and we’re told it was just a 45minute wait. We also informed them that we had a large party and attempted to make reservations but were told reservations were not allowed. Ok fine. We came and waited an hour and were then seated. There were 7 of us and we informed our waitress there were 7-8 more guests coming and even asked if we can use the booth directly across from us. She was wonderful and said this was fine and she’d serve us all. We still had empty seats at our table. We had all ordered our food and were having a great time and then here comes the manager saying, “We can’t have more than 8 ppl per party” yet we still had empty seats at our table and a booth. This wasn’t a social distance thing because all surrounding booths and tables were full. He only bothered US (the only people of color other than some staff) and also proceeded to follow our guests, nearly breathing down their necks, to our table and insisted on making them go put there names on the waiting list and wait “however long” to be seated in the empty seats that we already had waiting on them. This included the space at the end of the table for my elderly grandmother who is in a wheelchair. We were ready to lose our cool but this was a special occasion for my daughter who was crying at the time out of frustration. He even said, “if u don’t like it you can leave” at one point. The wait staff there was so apologetic and kind and none of them understood what his issue was. We even asked if we could just sit at the empty long tables to the left of us which had enough seats for everyone but Mr. Manager said , “NO they’re reserved”… For who cause y’all told us no reservations? He choked up a bit when he realized we had caught him in his lie. Them tables stayed empty the whole time we were there as well as the booth that eventually just held her gifts as he harassed our guests, turned them away, and separated us with some having to sit at the bar. But we made it work for her and he eventually left us alone cause we didn’t act foolish like we could/should have and we also had the support of other patrons and his staff who shared in celebration with us. Corporate has been contacted!

I purchased a parm chicken, sweet potato, and broccoli meal to eat at my hotel. When I returned to my hotel room, ready to eat the great meal that looked and smelled wonderful, I had no utensils. The hotel does not loan out silverware, so I was forced to eat this with my fingers! I called to the restaurant and spoke with the manager, Tiana Richardson, who just casually asked me if I was going to return to get some utensils. I told her no! What an inconvenience for me as I had been out to pick this up.

I went to a Xmas party...I suggested to the party inviter to call Norridge, Illinois location to order food. The order was placed in around 9:00pm. He was trying to confirm his order around 9:15pm. Customer had over 15 people. He could not reach anyone for about 15 minutes or so...I called the location...the person who answered the phone told me that it was 9:32pm and I could not order any food...I missed it by two minutes... I tried to explain to her that the order was placed in about 30 minutes ago...Thus, I asked to speak to a manager...about 10 minutes later or so...some lady came on the phone...when I tried to explain the situation to her...she mumbled something...and she hung up the phone me.

Please understand, I don't want anything from your company.

But, please understand...I am totally embarrassed that I suggested your company to my multi-million client.

I have used multiple locations from your company and have spent well over $100, 000 or more over the last few years.

Your company has totally disappointed me.

Unfortunately, I just wanted to tell you that you have lost a loyal customer.
Thank you again for all the great years and good bye from a 15 years or so customer.

Store# 5201 of Daphne Alabama The Bar was filthy they were servicing food around dirty dishes customers left on the bar. Manager Leon Rosendo should be ashamed.

Ordered Bone in Ribeye which I ordered medium rare, steak was well done and dry.. Wings were mostly under cooked, one wing was deteriorating. Renegade sirloin steak with Shrimp meal was cooked well done and dry when I ordered medium rare. I patron this location at least 2X a month. I am pretty upset spending $70 and not able to eat majority of it.

I have contacted Longhorn Steakhouse Headquarters twice, before writing this complaint, and no response. My husband and I had dinner at the Pottstown, PA location on September 06, 2021. We ordered our food. We noticed a bug on the wall and we told the waitress. She took a napkin and removed it. It was a roach. We spoke to the manager and he said that they had an exterminator there last Wednesday. We did not believe him. There was a couple a two booths away from us, complaining about bugs and there were many employees standing around them. This couple walked out. We should have left too. We should also report this to the board of health in Chester County. We will never go back.

Today we went to Longhorn 5198 at Cold Spring, KY. There were 5 of us and waited 40 minutes to be seated. When we got seated, we waited for 20 minutes before the waitress came and apologized for not knowing that we are sitting in her area. I had to ask a waiter who was our server because my mother who is diabetic was really getting hungry. So when she came she wrote down our order and drinks and said she'll be right back. It took 5 to 7 minutes when she brought a beer for my husband then it took another 10 minutes to bring our drinks and not all was correct. She brought us peach tea instead of sweet tea and raspberry tea then it was another 5 min when she brought bread and no silverware. I mean I was dreading for my food to come cuz I'm not sure what's going on with the waitress ( named Shirley). We've been regulars at this place but definitely this was the worst I've experienced. When our food came sure enough my salad and my mom's wasn't right when we specifically told her what we wanted. My mom can't see straight from aggravation and I was trying not to get mad myself. We are such a loyal customers and this kind of service doesn't really help the business. My husband ordered outlaw ribeye and didn't get his side salad and the broccoli tasted like eating a salt rock. The manager was nice enough to give us a discount and apologized for what went wrong but we went there to relax and and enjoy food, not looking for discount or aggravation. It was supposed to be such a nice night and ended up with so much unhappiness. I hope they can learn from all the complaints. Since we're not totally jerks, we left her tip more than she deserved! Hope she learns from it.

My husband and I arrived around 6:00pm on Thursday Sept 9, 2021 and waited and waited to be sat not because they were busy there was no one at the desk to seat us for almost 10 minutes and servers walked by and never looked at us. That's just the beginning..! We had a waitress who clearly needed some more training but sweet girl. We ordered our drinks waited and waited they arrived. Waitress took order for appetizers and about 15 mins later we got our Tundra-COLD I got my French onion soup COLD the square cheese was still square and COLD. WAITED to see the waitress she took my soup. MY soup returned microwaved HOT so much so that I could not cut through the soup because someone stirred my soup and the cheese and the bread became solid! Our meals arrived on top of all this and my husband ordered the Ribeye rare it was perfect. Ok wait for it ..I ordered a Flos Filet medium rare and a loaded baked potato WELL my potatoes was cold the butter never melted my steak was a renegade sirloin! I raised cows I butchered cows I order the same thing every time we go to Longhorn. So the manager came over and barely said a word I had to start at the conversation I told her my experience and all she said was well that's how the filets are cut I said no it not so let me make this easy for you I said charge me for the tea and the salad and take away the steak and the soup. She reached over me grabbed my plate and walked away! not a word not a a am sorry nothing! or by the way we ordered our son a meal to go...he got my filet I got his sirloin. Your manager shouldn't be in her position the whole restaurant was off balance and we are not the only one who noticed. The servers and wait staff was on edge. Its gonna be a while before I even consider going back to Longhorn. It was by far the worst service since Covid. Very disappointing. The location if you care to know is in Covington Georgia on Hwy 278. We were there for almost 2 hours starting around 6:00pm never again after work left there more stressed then my job. The star I chose was for the waitress we had. That's it.

Visited the Longhorn Steakhouse in Gallatin, TN last night. Our wings came out nearly raw. Only the smallest ones were what you could call cooked, and they were disgusting. They were so slimy. Our server offered to get us new ones, but we were so turned off by them, we passed. I ordered a filet medium well. It came out with blood on the plate. I cut into it and it was definitely rare. I asked to have it cooked more. It came back out barely anymore cooked. I just accepted it because my husband likes raw steaks. I figured I could take it home for him. I did try one bite and it was fatty! Filets aren't supposed to be fatty! My stomach is turning just thinking about it again. For all the fancy decor, I'll take my business to Texas Roadhouse from now on. They never miss. Longhorn needs to step it WAY up.

Me and my husband went to Longhorn steakhouse in west chester ohio. We order steaks mind was suppose to be well done and his medium rare when we got them mine was medium well and his was so rare it was bleeding. So we tried to find our waitress and she was no where to be found for about 10 to 15 minutes..We got someone else to take our steaks back and wait a little while longer for our food. We will never eat at long horn again..