LongHorn Steakhouse’s earns a 1.1-star rating from 395 reviews, showing that the majority of diners are dissatisfied with their meals.
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Firecracker chicken wrap
On July 17th, around 9:00 PM, I, Junielle Joseph, placed an order for 2 firecracker chicken wraps. My friend and I picked up the order at 9:40 PM. As soon as we started eating, I bit into the first wrap and immediately felt pain in my stomach. Without thinking much of it, I proceeded to bite into the second wrap, only to encounter a strange texture in my mouth. It turned out to be plastic, which is highly unsanitary.
Read full review of LongHorn Steakhouseservice and food
today july 16 2:30-3:45 at 7720 state route 96 victor ny table 63 transaction [protected] we went to celebrate my birthday after we ordered our food ,iwas waiting and waiting for my salad to arrive when i finally had to ask for it, when the food finally did arrive the potatoes were cold and they forgot to bring out the mushrooms that my wife ordered so i had to call again for the waiter and ask where the mushrooms were and they finally brought them out, we were there well over an hour . iam very disappointed with the food and service we received
Service and product and dirty dishes
Dined last night at our favorite Longhorn in Mansfield, MA. Usually we love it, but last night, we were given 2 dirty dishes…we continually had to wait long times for our waitress and also get her attention. She must have been new…when app was served we had to wait for her to bring us clean dishes and remove dirty ones… the waitress forgot to bring our...
Read full review of LongHorn SteakhouseFood, service, and management.
Mark Smith is the owner of this restaurant, an obvious shovinist. Seriously not 1 male server. While 1 server will provide great service most are just mediocre. The cooks do a pretty decent job cooking but when the meat is going bad before it hits the grill, im not certain how Mark Smith the owner could even dare think that the food would actually taste...
Read full review of LongHorn SteakhouseChopped steak extremely salty
On June 2nd 2023 my wife and I dined in at you Lafayette, La. location at 4248 Ambassador Caffery Parkway. We are seniors on a fixed income and eating out is a luxury that we look forward to at least once month. I ordered a chop steak and a baked potato and onion soup. The steak was EXTREMELY salty. I had one bite and could not eat the rest of the steak...
Read full review of LongHorn SteakhouseSirloin tips
I have never had a bad meal at longhorns prior to tonight’s meal. I ordered sirloin tip’s medium rare and they were well done and so tough I couldn’t even eat them, also, I work in food industry and very familiar with what sirloin tips look like and what I was served tonight was definitely stewed beef I was so disappointed The service and atmosphere was great
Read full review of LongHorn SteakhouseFood and service
Longhorn Savannah Ga 5/13/23 approximately 2:30. Waitress was the worst. She was hardly around I asked for hot tea she brings me warm water no tea bag she’s said she couldn’t find one. French Onion soup was so strong and it was never diluted in kitchen. Steak was not cooked as ordered food mediocre at best. Anything we asked for we waited 10+ min for her...
Read full review of LongHorn SteakhouseCharged twice and called a liar after I presented the evidence
I was charged when I placed my order on the website. I paid with Google Pay and the item was listed as pending in my checking account. When I showed up at the restaurant they said they had no record of payment for my order. I went inside (was supposed to be curbside) and showed THE MANAGER my bank account, with the charge already pending. She insisted I pay...
We were turned away.
We were turned away on April 27 which was my birthday. I was supposed to get a free dessert. But when we got to the restaurant we were turned away they said we had too many people in our party and they weren’t going to be able to handle it They were 13 people so they turned 13 people away but 25 people came in after we left because we sat there, having to call the rest of the people to tell them not to show up the manager was very rude and even though we asked OK, then we would sit 6 at one table and seven at another. . He very cold heartedly told us he couldn’t handle us so the 25 people that came in after us they were able to handle totally don’t understand and he was so very rude will not come back.
Lost credit card
My purple metal American Express credit card was giving to the waitress to pay for our bill. She took the envelope and then came back asking if I had given her my card. After telling her yes, she admitted to losing my credit card somewhere in transit. The manager got involved and still couldn’t find my credit card. The meal was comped and nothing else wa...
Read full review of LongHorn SteakhousePotato soup/bowl
This is the 2nd & last time that I will order a bowl of potato soup to go! When I dine in my bowl is full, but when I order to bowl it's not even half full. And when I call to complain the employee stated that she was the one that fixed my order and that amount is what she was told to put in bowl. There shouldn't be that much amount difference whether dining in and to go order! For $12.94 for 2 bowls of soup equals 1 cup smh.. she also had a not so friendly attitude and definitely wasn't a people person in dealing with a customers complaint! My family & friends eat there quite often and is always satisfied. Respectfully Mrs. Jackson
Desired outcome: Gift card or certificate for a future visit.
Discrimination
Email sent to owner provided by manager and no reply response. March 9, 9:30pm Hello Chad, Tonight at approximately 8:20pm. I was in one of your restaurants you manage. I patronize this location at least once a week and bring clients of 5 or more once a month. Today I sat at the bar, as usual the bartender could not get it right on my alcoholic drink...
Read full review of LongHorn SteakhouseMy service was horrible
I went to the one in Schererville Indiana I was by myself this particular time I sat at the bar and my waitress came over and ask me what I will like to order I placed my order. I order my food with a glass of water an a soda so I continue to look at the menu to see the alcohol special and when I ask my waitress if I can have a drink 🥃 he replies you have 2 drinks in front of you I replied that I wanted an alcohol drink and he replied u have 2 drinks in front of you drinks those I was so paused that I knew then it was time for me to go. Then another waiter came over though things was going to get better but it didn’t so I decided to get up and leave before things got bigger than it was but there more I just advise anyone to go another steak house cause if u not trying to catch a case you should try somewhere else to go too . I learn never spend your hard earn money with no business who has [censored] up service
Curbside cashier - 2120 Killian Hill Road Snellville, GA
Greetings, I am writing to complain about the extremely rude cashier for curbside service. I was so bothered that I failed to get her name; however, she was a young Hispanic lady. This incident took place at the Killian Hill Location in Snellville, Georgia on Valentine's Day, February 14, 2023. I walked in and waited a quick second to give the cashier my...
Read full review of LongHorn SteakhouseBad service
So I brought my family of seven to Longhorns and we get to the hostess stand and they tell me it's 45 minutes wait so we waited over an hour and I went up to the counter and asked her how much longer and she said that we didn't have our name on the waiting list so already I was stressed so we put our name on the list and waited and she told us it was an hour and 15 minute wait so we waited and finally was seated as soon as we get to the table we ordered appetizers and ended up getting our meals before our appetizers so I asked them to take the appetizers back because we didn't want them so they took the appetizers back but still charged me for the appetizers so I asked to speak to the manager for him to take it off and he says that the waitress told them that we ate the appetizers but we had all our plates on the table and you can clearly see that there is no appetizers that the guy who delivered the food to us actually took the appetizers back so the manager finally fixed it but overall is the worst experience to bring my family of seven over an hour away who came down from another state thank you Longhorn
Service
We visit Longhorn on February 1, 2023 to celebrate my husband‘s birthday we had a party of 20 and was told by the manager that you all only seat party of eight only so we ask for two tables of 8 and was told we will be seated in different sections we wasn’t guaranteed to be seated together, close by each other, or Together and the restaurant was fairly...
Read full review of LongHorn SteakhouseWait time
Went to a longhorn steakhouse at 192 Kissimmee fl with my family, got there at 3:55 pm, the restaurant was literally empty, only few tables waited on, the host told me the wait will be 15 min, I asked her why, she said it's a shift a shift transition and the 4pm servers need time to get ready (never heard that before and I worked in different restaurant...
Read full review of LongHorn SteakhouseI’m complaining about the lack of service me and my family received and the failure to accommodate us for a graduation celebratory meal.
On 12/15/22 me and approximately 12 family members or more arrived at Longhorn Steakhouse and we were denied service. The Managing Partner (Rosa David) first stated that her restaurant would not accommodate more than a group of 12 individuals. After we agreed that it would only be 12 of us she still refused to accommodate us. I believe that it was because...
Read full review of LongHorn Steakhouse12 ounce chicken dinner to go
November 2, 1022 I placed and order to go for the12 ouncegrilled chicken dinner with 2 sides, a sweet potato and a salad to go. After picking it up and arriving home I found that the salad was missing from my order. Too much traffic and trouble to drive back but very disappointed as I was specific as to what I wanted with the salad. This was for dinner and...
Read full review of LongHorn SteakhouseAbout food and management
On Friday, September 2, I came with a friend to Longhorn at Altamonte Springs, Florida, for dinner and we ordered filet mignon with loaded mash potatoes. They brought us a baked potato and a tough meat that wasn't filet mignon. The manager came and assured me that it was a filet mignon but that they cut it in half, absurd because if you cut the filet when cooking it it is tough, but the texture of that meat was not that of a filet it was tough like a piece of wood and bland. They brought me another potato as I had asked, but not the meat, which of course I did not eat. The manager who doesn't know, obviously her job, came to ask me if I wanted a credit or a free dessert which I didn't accept because I was already quite upset about the discussion of how to cook a steak and that it wasn't a steak. If she really wanted to give me a credit for the food I left untouched, except for the mashed potato I wouldn't have asked, she would have just sent me a bill charging me only for what I consumed. The food in that place horrible and the service of the management worse. I'll never go back to that Longhorn
LongHorn Steakhouse Reviews 0
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LongHorn Steakhouse Contacts
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LongHorn Steakhouse phone numbers+1 (407) 245-4000+1 (407) 245-4000Click up if you have successfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number 0 0 users reported that they have successfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number Click down if you have unsuccessfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number 0 0 users reported that they have UNsuccessfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number
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LongHorn Steakhouse emailscomplianceethics@darden.com100%Confidence score: 100%Support
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LongHorn Steakhouse address1000 Darden Center Drive, Orlando, North Carolina, 32837, United States
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