LongHorn Steakhouse
Reviews and Complaints

While waiting at the bar(6:30pm) for 2 other couples to show up, myself and my girlfriend had two drinks each.She had captain and coke and i had cognac.We decided to wait for everyone at a table.Our waiter asked if we were set with drinks and we said we were o.k. for now and i jokingly said i had a little glow but it did not matter because she was driving anyway!When everyone showed up they each ordered a drink including my girlfriend.I did not!At about 7:45pm i asked the waiter for a drink.A few minutes later a manager named Scott approached me and in a odd manner was trying to tell me i was not going to be served another drink.Evidently the bartender and or the waiter because of my joking statement earlier felt that i may have had enough. Note:6ft.3in.300lbs.I then stated to him i understood what he was getting at and said forget the drink.The more i thought about it the more upset i got with the whole situation. The way i was approached in front of our friends was degrading and embarrassing!I also spoke with another manager Patricia, and the bartender wanting to understand why this was done.I understand that establishments have policies and have to be careful when serving customers and i want to make it clear these conversations were always very civil and did not take on any form of disrespect from anyone.Also, i do not understand why my girlfriend was allowed a third drink and i was not. I did find it very difficult to drop the situation because of the embarrassment and it basically ruined my meal and my evening, also upsetting my girlfriend.I want to make it clear that we are regular customers where most of the waiters and waitresses know us. They also know that we are respectable adults and have never had any incidents in probably the 30+ times or more that we have been there since they opened. Unfortunately we do not know if we will ever return!It has definitely left a bad taste in our mouths.Thank you for your time! What can and will be done about this?

We went into Longhorn's last weekend and the server was awful. We got our meal before drinks, salad, and appetizer. So they took it back and got our drinks. We finally got our appetizer and salad. They had the nerve to bring us back the same food 20 mintues later. So I made a complaint to the manager. So he had them re-cook the food. But what really teed me off was that he did not comp anything off of the bill. So I had to pay full price for bad service. You can say it will be a very long time before I go back there and I told all my friends about the GREAT service I received.

My friend and I went to longhorn and a roach came across the table and the manger came out and gave me his card and said to please ask for him the next time we came in. I called him and asked him if I came back would I get a free meal and he said no. I don't think that was right why give us your card if your not going to give us some kind of compensation. I need to know who I need to talk to to get a complementary meal for this incident.

The service and food at the Mt. Zion location in Georgia is ridiculous to say the least. Everytime I dine there it's a problem. On an off day, I solve this by going to the McDonough location. It's a guaranteed $50 spent because I have the Pork chops with a strawberry salad and my husband has the Porterhouse. His steak is NEVER cooked right the first time. I work right down the street so I started calling before leaving work. How about they NEVER pick up the phone! I was on hold from the the time I called to 15min later when I arrived at the store TWICE in the last week! The last time, I didn't even order what we wanted because 1) I was highly upset that this was the second time in a week and 2)I didn't have time to wait. I could have ordered it though because it took so long to get a salad and a sweet potato that they could have cooked a steak!First time was a slow Friday night at almost 10 pm. Next time was a Wed. afternoon with 1 person at the bar.REALLY?! At our restaurant, if the bartender can't get to the order, you get the host or anyone to take it and walk it to the bartender. When I got there I asked the host if he was the one who put me on hold and his need a new job response was "we're not allowed to take to go orders"! Well how about you ask the bartender why they haven't picked up the phone or get the manager then instead of leaving the phone on hold for 15 minutes!When I got the food home, my husband wouldn't even eat his steak because it was burnt and my pork chops were dry! The funny thing is that both times it was the SAME nice manager and the SAME bartender! I didn't even mention the times that I just said forget it and hung up! Father's Day weekend I had someone pick me up a strawberry salad and it had rotten strawberries on it! I never got that replaced because I work in a restaurant too so I couldn't leave or send anyone back. How about you get a phone like ours that beeps when you leave it on hold for more than 45 seconds so the host will get tired of listening to it and tell the bartender again to pick up? I stopped eating at this location before and said nothing but obviously nothing has changed so I have to stop again.

We ate at the Longhorn Steakhouse in Brentwood Tennessee. The waitress charged my ticket as well as someone else's ticket to my bank card so my account was charged an extra #83.96. When I caught the mistake and called to complain they sent a credit to my bank which will take at about 7 days to post to my account. Because of their mistake I will be broke until payday but this did not concern them. They only gave me a phone number to call to supposedly talk to the district manager but it turned out to be nothing more than an answering machine. I consider this to be very poor customer service.

The specific problem regarded the cost vs. size of beverages. There is a 30% difference between the cost of a small draft beer and a large. The physical height of the two glasses is different however the volume is less then 10% greater in the large. This was tested by filling the small glass with water and putting in the large glass. This was brought to the attention of the manager on duty who admitted the company knew about this. If they are doing this with beverages what else are they cutting corners on. They must take their customer for idiots.

We went to the longhorn steakhouse in Morrow GA with a group of seven. We were told that our wait would be just a little under an hour. At an hour and fifteen minutes we were told that they will have to split us up. After we agreed to that she comes back about 10 minutes later telling us that it will be another 20 mi.uses. as we were saying that that would be too long she just walked off...in the middle of our sentence. She came back with stable for us. I keep thinking that if we would not have said anything we would has been there another half an hour. Her attitude just made this wholesituation unbearable. To top it all off, they messed up 3 orders without any compensation for our trouble.

Well, it all started when I went out to have a nice dinner with my family and dear friends. The appetizer came out and I thought that the dinner was going to be a pretty good experience. But then we finished our appetizer and the waiter didn't come back for another 20 minutes. Then when he finally passed by our table he didn't even see what we wanted for our main entrée. The service was terrible and I was very upset from that point on. Even though the service was very bad you should still go back because the food was astounding even though the service was bad.

Around the first of September 2010 my two friends & I went out to eat at Longhorn Steakhouse in Charlotte, NC on Harris Blvd. & Mallard Creek. After eating my girlfriend & I went out to the car while my date paid. Since he was taking awhile I drove around to the front to see him standing there and he said his card was declined, so i went inside to pay. It was around $78 for the three of us so I gave the waiter $90, not a problem as my friend assured me he'd pay me back. Three days later he overdrafted his accouny by $270 and when he called to find out why he found out that he had in fact been charged for the meal! He never signed a slip but was still charged, as of now there has been no resolution! :( I have eaten there twice since with no problem, but I do not suggest getting the ribs, they were awful! (so was the salmon, but it's normally good..?)

My husband and I went to Longhorm Steakhouse for the first time tonight. The food was wonderful and the prices were fine. However, when we got out bill, there was a charge of $50 for our 5 glasses of wine... That is outrageous! I'm sorry, but at $10 a GLASS of wine, we will not be returning. Is there an option to buy a bottle at a lesser price? What's the problem? Someone needs to rethink these prices...

We had to wait 20 minutes for our seats (which is totally acceptable to us). We sat tat the bar and each had a martini... The cost of the martinis was $5.50 a piece... that is an acceptable cost for a martini. Why $10 for one GLASS of wine?

Me & 3 friends visited your restaurant in Pineville, NC on Saturday November 14, 2009 at 8:45pm. My meal was not good. The filet was dry and chewy. I didn't know that was possible. The steaks were very thin. The food just was not good. Also, our server was rushing us to leave! She asked twice if she could clear away dishes while we were still eating...literally chewing our food! Then offered us dessert while still eating. She even brought us the check while we were still eating our food. As we were leaving, I asked the hostess for a comment card. She said that she didn't have any. Isn't that a sign that something was wrong? Shouldn't she have inquired and even offered to get a manager? Our server was Lisa W. and our check #51058.