LongHorn Steakhouse
Reviews and Complaints

I purchased a large order, to include broccoli as a side item. It was difficult for me to consume the broccoli or even have an appetite for the rest of the food, as the broccoli looked as if the decaying process started. As the picture attached below, all the stems had several black spots on them. I assumed that instead of using fresh broccoli, the restaurant used whatever they had laying in their cooling storage system. I was very disappointed!

Date 9/13/17
Name: Charlene Dublin
email: [protected]@yahoo.com
check # 803597
Time:11:30AM
LongHorn 5562
ToGo Online

To whom it concerns, you know the wife and I decided to try long horn again and see if anything has changed, we saw the 12.99 meal commercial and said it looks good, We finish up, get the bill and see an extra charge for the mac n cheese, then wondering if we can ever come to one of your establishment without some kind of surprise, yes you might say its only 1.79, but we live on a fixed income and have to save for a excursion to a place like longhorn, anyhow just had to voice my opinion and when you say a meal for 12.99, let it be 12.99, tired of your surprizes

My family was having dinner at The tuscaloosa restaurant and our table and about 3 others had roaches crawling on them while eating. Our server was e t
extremely nice about everything but this wasn't the first time this has happened to us. It has one of the lowest ratings I've seen at this store in a while. We frequent there often and I just want to see some improvements.

I went to longhorn Sunday 8/20/17 and we were starving and my hubby and I ordered the floes filet and were so disappointed about our visit our steaks were wrong they sent wrong city's if meat and then after they brought it back I ordered my steak plain and got it so seasoning and ordered it Ned and got it rare so so up set after 50 a visit I really think well I know it could have been better ordered broccoli plain got it back wrong and Diet Coke ordered I got coke .

A few of my friends and I went to dinner last weekend and it was an awful, awful experience. We first waited 45 minutes to be seated (we were told 20 minutes, tops.) and then once we were seated, we didn't see our waitress for ten minutes. She came over and got our drink orders and left. Another ten minutes went by and she came back to get our food order, without our drinks. So we ordered and she left. We waited and waited, still no drinks. Finally, 25 minutes later we got our drinks. However, while they poured my friend's margarita, they spilled the entire thing all over her and the table. They joked about it and never offered a discount or free drink, nothing. They just replaced her drink and told HER to pour it instead. At this point we had waited 35 minutes with no bread, no salad, nothing. Then after all this, 45 minutes later, they bring out the bread, our salads and our meals, at the same time. The whole experience was just, unfortunately, awful.

I went to Independance restaurant on August 4, 2017. My reservation was at 6:30pm for my birthday celebration. My party of 8 was seated at 7:30pm. I ordered the pork chop dinner and the pork chops were extremely salted. I complained to the waitress who said all there meat comes with this salty rub. I ask her to redo the pork chop and she said they would do it with no rub.When she brought back the new meal I boxed it up and took it home.When I went to eat at home. The still salty chops were under cooked and swimming in blood. Very disappointed for a birthday meal.

Went the restaurant on Rte. 31 in Clay, NY. My wife ordered prime rib with a loaded baked potato. Prime rib was very good, but the baked potato had hardly any toppings on it. I ordered a bacon cheeseburger and French fries. Pretty simple, right? I guess not... The fries were all small, like the last of the bag they dropped in the fryer and barely warm when brought to the table. Not exaggerating. The bacon on the burger was like shoe leather. Again, not exaggerating. Our waitress was polite and efficient.

My husband and I are in florida on vacation, after we had a recommendation we decided to visit your vineland ave restaurant although our meal was fine
It wasn't until I tried to use my prepaid visa card your server seems to have helped himself to a tip... Although we had given him a cash tip,. Is this usual practices? Then there was the ladies washroom, they were abhorrent, there was blood all over the floor and had I seen it before I had my meal I would not have stayed.
I am a member of a social media group called "it's orlando time" it has over 100.00 members from all over, with people looking for hints, tips and recommendations and I am not sure I would recommend your vineland restaurant.

Linda jones

My wife and i had lunch today 04-19-2017 at the longhorn at roosevelt square in jacksonville, fl. The food was good. While i was ordering i asked my server if the salad i wanted was $1.79 with the meal, he said it was, so my wife and i both had the salad. When the bill comes they charge me $5.48 for each salad. I told the server i was over charged and he said he would have it fixed. Then a lady comes out and gives me a bill for about $1.00 less. I said to her that the bill should be about $6.00 less. She says to me the only way we could get the salad to ring up for $1.79 was to charge me additional money for each meal, would i like to talk to a manager about it. I said no that i was upset about this, but i would pay it, but i would not return to that store and i would tell everyone i know not to go to that store.

[protected]@aol.Com

We celebrated a neighbor's 84th birthday at Longhorn Steakhouse #5364, 5706 W. Loop 1604, San Antonio, TX 78251. The time was 5:30 PM on Thursday, January 26, 2017. The time on the receipt was 6:58 PM.

We found the server (Amanda) to be brusque and her service was unacceptable.

When we first sat down, we were very cold, being seated directly below an air conditioning vent. We asked Amanda to move us to a different table. Instead, she asked the manager to turn down the temperature.

We had an email coupon for a free dessert, which we showed to Amanda at the beginning of our meal. During our meal, she stated that she would bring us the dessert menu. It took 4 or 5 polite requests from us before she finally brought it to us.

Another Longhorn Steakhouse, on the I-10 feeder road in San Antonio, is far superior.

We request a refund of the $29.21 we spent. Thank you.

Good day. My name is Lisa Burnett. I am from Augusta Georgia, I'm 59 and not really hard to please. My husband owns a bar and grill, so I am usually very understanding when it comes to eating out. Just recently moved near the Washington Rd store. This location greets you with the most toxic and nasty smell as you enter the building. Not sure what it is but partially caused by drinks in the carpet and draft beer smells. Hard to want to eat if you have a decent nose. Second time the smell was so bad I tried to get my husband to leave, but he was right that it wasn't so bad if you moved away from the front door. That was when the roach crawled across the bench behind my husband. No problem, we killed it. Waited until no one was around and I very quietly told the server about it. She replied, oh we have been having a huge problem... Yuk. Then next time bad smell and my husbands ribeye was 10x tougher than my sirloin. Asked him can we please stop coming here now? This place is just awful. He said yes. Then Christmas my sister gives us a 50.00 gift card. Yesterday at 3:30 we went there one more time because of the gift. For once the smell was not so bad as it was warm and the door was open, however we were told that there would be a 15 to 20 wait as they only had 3 servers.. Couldn't have been more than 6 tables being served. I just turned around and walked out. Now. We still have 50 dollar gift card to a place we cant be served at 3 in the afternoon, if you overlook the horrible smell and roaches. I know one thing. If we got a review about our place like this one... I would be horrified... Hope you are. Also, are there any other places we can use this card? I don't even feel right regifting it.. I hate that my sister spent good money on a gift we simply don't have the patience, bug spray or nose for. BTW the hostess' have always been rude surly and downright cranky.. We ended up at Texas Roadhouse and everything about this place kicked Longhorn's butt.

WOW! We are soo surprised how bad the food is. We paid over 50 bucks in this place for the two of us and the food is just not worth it. And the sides are small. The boneless steaks are seasoned with a Cajun or some very hot spice. In addition to that I feel a very immature attitude from our female server. Not attentive, take too long to serve drinks and salads, and no greeting. We will never go back.

On 12/15, myself and 3 others went to your restaurant at 2256 Mt. Zion Pkwy. in Morrow Ga. The wait staff were adequate and friendly. Our party and all the others in our section were bothered by the choice of music we were forced to listen to. We asked to talk with the manager, but never got a chance for he did not come to speak with us for our stay. We were told he was busy. Food had to be taken back to be recooked. As I had just moved into area and was checking out places I would like to go out to eat, I do not think I will be going back.

On 5/30/16 we went to dinner at LongHorns Pittsburgh Mills. After waiting 15 minutes we were acknowledged and our drink order was taken, then another 15 minutes we received our drinks. We ordered apps and they were very good. Down hill from there. Dirty tables surrounded us when we finally got diners. (one was still dirty when we left) I picked up the salt shaker and my hand stuck to it. My steak was very tuff and I wanted to send it back, but by the time I got Her attention, my girlfriend was almost done. I made sure I paid for my baked potato and salad. The table next to us waited a half an hour for just their drinks. Then they brought out some of the food and 20 min later the rest, but they forgot one entrée. She waited another 10 minutes finally got her diner, no steak knife. What a disaster. I paid with a gift card had $10 left on it and left it for a tip, only because we knew we would never be back.

I came for the dinner to Longhorn Steak House. It was awful. I ordered food from floor manager and waited for my order 40 minutes. As well as he brought me salad and no utensils. I searched for him and asked to bring utensils, but he ignored me. As well as I looked into salad and I felt that there was too much vinegar. The smell was too strong. I left the salad, paid for the order and went away, because it wasn’t right place for me.

My wife and I visited the place Longhorn Steakhouse. We ordered two the same dishes and drinks, but in the end we received the bill from the waitress. I need to add that the waitress wasn’t polite and she knew nothing about the dishes and snacks in their restaurant. And in result, the sum in the bill was wrong, because the restaurant charged me and my wife for different sums for the drink and dishes. The sum was larger than we expected. So, be careful.

We called at 5:30pm to put our name on the waiting list for a family anniversary dinner for eight people. We arrived at 6pm and waited and waited and waited meanwhile watching numerous people walk in a be seated and parties that waited a fraction of our time be seated as well. After speaking with the hostess about the waiting time, they began to sit a party of ten. Longhorn Steakhouse, you will never see a damn red cent of mine being spent in ANY of you Glorified Steak N Ale crap pot of an establishment. Your food was crap in Destin, FL. As well.

I have always liked Longhorn Steakhouse, but sometimes having a horrible waitress just kills the experience. The sad part was the food would have been really good, but the waitress would bring it out after it had sat for awhile and it took her forever to come around when we needed something and the restaurant was not even half full. I was there for my birthday and she wished my Dad a "Happy Birthday" instead of me and gave the ice cream to him. I was like, "Wow, now that is horrible customer service at its best". She never even asked whose birthday it was and obviously did not care! It was pathetic. The food definitely did not disappoint so, at least, it was not a total waste of time and money.