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Dros Restaurant & Wine Cellar
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Dros Restaurant & Wine Cellar Complaints 2

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M
12:10 pm EDT
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Dros Restaurant & Wine Cellar Food taste bad and overdone

2016-03-21, time 10:25, Dros Hartebeespoortdam.
4 adults and 2 toddlers arrived at Dros and was welcomed friendly by staff at entrance. Took up our seats and a friendly waiter (male) took our orders.
2 Red Grapetizers, 3 Cokes, 1 Strawberry Slush, 1 Appletizer, 1 Sprite and 1 Coffee was correctly received and we had no problem with the drinks.
Main order was placed as follows: Order 1: Platter for 1 containing rise, chips, Line fish, mussels, calamari and quart heads. Order 2: Chicken schnitzel with chips and mushroom sauce.
Order 3: Macaroni and cheese for the kids in a plate.
Order 4: Hawain pizza
Order 5: Four seasons Pizza
The order took almost an hour to reach our table.
There were almost no customers in the restaurant.
My platter for 1 was totally cooked dry and my calamari and squirt head could not eat on. I asked for the sauces that comes along with the food, perhaps it would soothes some of the bad food taste, my fish was suppose to be a line fish, not a hake fish. I could not finish my food and informed the waiter that the food was not okay, but will still pay for it.
My wife's pizza was a total mess, her four seasons pizza was so burned that she could not cut the pieces with her knife and fork, you could smell the burn and dryness of over baking in ovens. It was sent back for a new pizza,
The Chicken Schnitzel was satisfactory, but the mushroom sauce was old.
The Hawain Pizza was satisfactory.
The macaroni and cheese was the only food for the children that was 100% good.
Overall the staff was friendly and assisted. I did not want to make a big issue out of this whole thing but spending R680-00 with family to enjoy and get bad untasty food, burned and overcooked pizza and seafood, is bad enough. My point is that staff should be better trained in the kitchen and know their products that comes with it.
Me and my family will definitely never eat at Dros Hartebeespoortdam again. Somebody needs to take this up and I believe many other such problems are not addressed.

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Update by Morne Kemp
Oct 01, 2017 3:27 pm EDT

No feedback, no apologies!

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ComplaintsBoard
M
2:16 am EST

Dros Restaurant & Wine Cellar Overpricing on virgin drinks

06 November 2015. I normally go to Dros in Krugersdorp on a Friday afternoon for our usual end of the week drinks. This time my 11year old boy was with me. He ordered two virgin drinks, 1x Strawberry Daiquiri and 1x Margarita. When the bill arrived at my table they charged me full prize on the drinks. I complained and they gave me R10.00 of my bill. I know what alcohol cost. I think it shameless of a restaurant to charge you over the top for virgin drinks. Regards Marlize My number is [protected]

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Is Dros Restaurant & Wine Cellar Legit?

Dros Restaurant & Wine Cellar earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Dros Restaurant & Wine Cellar to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Dros Restaurant & Wine Cellar is known for their high standards and safety. If you're thinking about dealing with Dros Restaurant & Wine Cellar, it's wise to check how they handle complaints.

Dros.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dros.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Dros.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dros.co.za may offer a niche product or service that is only of interest to a smaller audience.

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Overview of Dros Restaurant & Wine Cellar complaint handling

Dros Restaurant & Wine Cellar reviews first appeared on Complaints Board on Nov 9, 2015. The latest review Food taste bad and overdone was posted on Mar 21, 2016. Dros Restaurant & Wine Cellar has an average consumer rating of 1 stars from 2 reviews. Dros Restaurant & Wine Cellar has resolved 0 complaints.
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  1. Dros Restaurant & Wine Cellar Contacts

  2. Dros Restaurant & Wine Cellar phone numbers
    +27 12 803 5969
    +27 12 803 5969
    Click up if you have successfully reached Dros Restaurant & Wine Cellar by calling +27 12 803 5969 phone number 1 1 users reported that they have successfully reached Dros Restaurant & Wine Cellar by calling +27 12 803 5969 phone number Click down if you have unsuccessfully reached Dros Restaurant & Wine Cellar by calling +27 12 803 5969 phone number 1 1 users reported that they have UNsuccessfully reached Dros Restaurant & Wine Cellar by calling +27 12 803 5969 phone number
  3. Dros Restaurant & Wine Cellar emails
  4. Dros Restaurant & Wine Cellar address
    41 Axle Street Cnr Simon Vermooten Street Silverton, Ext 52, Pretoria, 0184, South Africa
  5. Dros Restaurant & Wine Cellar social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  7. View all Dros Restaurant & Wine Cellar contacts
Dros Restaurant & Wine Cellar Category
Dros Restaurant & Wine Cellar is ranked 32 among 35 companies in the Casual Dining category

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