Carrabba's Italian Grill
Reviews and Complaints

Welcome to Carrabba's Italian Grill, where every dish tells a story of tradition and flavor. As a seasoned patron, I can attest to the delightful experience that awaits you. From the moment you step in, the inviting aroma of authentic Italian cuisine embraces you like an old friend. The steaks, pasta, and seafood are crafted with care, ensuring each bite is a journey to Italy itself. The attentive service adds a touch of warmth to your dining experience, making you feel right at home. Carrabba's is not just a restaurant; it's a place where memories are made over plates of delicious food and shared laughter. Come, savor the flavors, and let Carrabba's Italian Grill transport you to the heart of Italy.

Keith and Sarge provided the best food and possibly the best service we have ever had. Our grandson was out for the first time since the covid began, and boy were we happy we chose Carrabba's. Their attention to detail was spot on.
Thanks

There were eight of us took my mother out for her 86th birthday. Heather was our waitress, she was the bomb.
We never wanted for anything she was very attentive and very very nice.
Food was absolutely delicious.
When we go back we hope she will be our waitress.

My husband and I frequent the Carrabbas in Henderson Nevada. I have to give a shout out to the exceptional servers who work there! From the managers to the hosts, they are all amazing. Just a few of the servers I'd like to mention... Elizabeth, Leone, Brianna, Marisol, and Kate. All so friendly. Managers, Perry and Antonio too!

Carrabba's in Palm Bay Florida is an awesome place to dine. Managers Valarie and Scott go out of their way to make sure I have food cooked separate from the rest (severe allergies),
Valarie even goes out of her way to cook my food herself to make sure that there is no shellfish contact. Thank you so very much for making Carrabba's a safe place for us to dine.

I'm a surgeon in nashville, tn. my nurse and i had dinner at the cool springs location. while eating our salad's, i got a text to return to the e.r. for a surgery. i asked the wait person [female] to please bag up our orders. she brought the bag, i paid her in cash $70. including the tip. when we both had time to eat later on, my dinner was not the veal picada [sp?] that i ordered. my nurses was the right one. the next day i callled and spoke to whom i presume was a manager. he took my info and said he would call back, but ive yet to hear a word from him! i called approx 3-4 weeks ago. lots of folks from this hospital love and frequent your establishment often! please make this right. i'm taking care of a sick relative for a few weeks, and would prefer a call to their land line @ [protected] thank you

We were at your restaurant on March 15th 2024 and checked out at 3:04 pm. My husband witnessed your manager not washing his hands after using the bathroom. Nicole D was our waitress she got a manager for us but the manager that came to talk to my husband was the manager who didn’t wash his hands. That manager was very argumentative, and my husband told him that he didn’t wash his hands, I spoke with another manager and that manager told me he was contacting higher up to let them know. This was hurst Texas their phone number is 817-595-3345. I would like a phone call at [protected], thank you. Josh and Mike were the two managers, but it was the tall really fat manager who didn’t wash his hands, so it’s Josh or Mike who ever is the tall really fat guy who didn’t wash his hands.

MY HUSBAND & I WENT FOR DINNER @ Carabbas on Sunday at about 3 in the afternoon To the Clearwater location. We waited, we sat, and we ordered, this is where it turned I ordered the Chicken trio & the server said what side would you like I said what are they she said, " Garlic mashed, broccoli, fettuccine alfredo penne pomodoro so I picked the fettuccini alfredo now comes my husband he picks the asparagus both upcharges & we were never told until I examined the bill after arriving home & my husband paying the bill. It wasn't a lot of money but I still felt scammed so she could up her ticket as she led us to believe that the sides that we ordered were not an additional charge. Not fair young lady. I'm sorry that I didn't catch you before I left my generous tip. I'm sad to say that you will not be seeing us anytime soon.

I went to the Brooksville location in Florida on November 3, 2023. My husband and myself both ordered the lunch special chicken caprasi sandwich. There was maybe 4 small strips of chicken with some little tomato's cut in half and cheese melted on the bread. This sandwich was all bread. Just terrible. We did not say anything to the waitress, we just paid the bill and left. We will rethink if we will return.

I was injured at carrabbas in huntersville last summer because your hostess was to busy playing on her phone instead of doing her job, i had severe injuries from this and carrabbas and their insurance crooks have ignored me and treated me like garbage, shame on them. I am a disabled man and i would expect a little respect, this is like a slap in the face from carrabbas. I tried to negotiate a fair settlement with them but no they just keep ignoring me, well like i said i am a disabled man and i have 24 hours a day to tell my story about what carrabbas is doing to me and hopely you will go out of bussiness, I am also going on tv in early may to tell my story, just keep ignoring me and you will hear me, shame on carrabbas! sandy biggs [protected] mill pond lane mooresville , n.c. 28115

My parents and I went for a meal Sunday afternoon to the Carabbas located in Aurora Colorado I think store 0047 on Abilene Street We sat at the bar to eat. Whiloe I understand that there are no employees to work and businesses are struggling that is not an excuse to be rude and nasty to customers. Our server was the bartender. This is the info on the receipt. Bar 1 B Svrcj 9 at 2:49n pm on 4/9 table 320 Amount paid $121.31. Every time that we asked our server for something her response in a negative loud tone was " Give me a minute" which was not a minute, it ended up being that I had to track another server to get silverware, cheese for our meals and refills.

Our food was warm, not hot.

The quality and service we received was crap for the amount paid. It is not ok to treat people in this regard. Your customers are your most important asset...Not sure that we will be back.

Thank you

Niurka perez

[protected]

[protected]@msn.com

Our soccer team ordered a large catering dinner order on Sunday March 26= totaling approximately $1,000. After picking up our order and opening at the LaQuinta hotel which we were staying, it was realized that only half of our order was received (only received main entrees and salad- missing sides, bread and desserts). I called immediately to the restaurant and spoke with the manager Layota Wilson. She was extremely apologetic and offered to rush the remaining order right over to us via delivery. After waiting 20+ minutes for the remainder of our order to arrive, I called again and spoke with Layota. Again, she was extremely apologetic. I expressed frustration due to the fact that the food we originally picked up (main entrees) was now cold since we had been waiting so long for the rest of our order. She explained that the driver should be there very shortly- but considering our inconvenience, she would refund half of our purchase price. She recited the total refund amount and assured me that I would see if on our credit card statement within 3-5 days. I further explained that since we were a team from out of state, we collected cash per player and would be refunding the reduction from the amount collected. She again assured me that half of the total bill would be refunded. On Monday March 27, I called again and spoke to Layota. I explained that there was no refund pending on the credit card statement/app. She thought that was 'strange' and confirmed that she processed the refund and assured me that she wanted to 'make it right'. She further explained that if no pending refund appeared within the 3-5 days, she would refund the entire purchase amount for our troubles/inconvenience. She took my contact information with the promise to contact me by the end of the week to be sure it was cared for. No call. I called again Friday evening. I spoke to the male manager- who was completely aware of who I was and our situation. He explained that Layota was not currently working, but he would text her immediately and have her contact me on Saturday April 1st. He verified my contact information before hanging up. No call- again. I called for the fourth time on Monday April 3rd and spoke again to Layota. She again claimed it was 'strange' that the refund was not received or showing as 'pending'. She said she even 'verified it with her corporate office'. She asked me for the full credit card information and tried again to process the refund. She said 'ok it says approved' but let me have your email address so 'I can send you the screenshot of the confirmation'. I provided my email to her and she repeated it back to me as confirmation. No email received. No refund pending. At the current date/time- and after five phone calls and multiple conversations with 'managers' who 'want to make it right', I have still not received any refund or resolution to our problem. I am desperate to speak with someone who will actually care for the issue and follow through with the full refund, as promised. Please contact me as soon as possible- Marisa Held [protected] [protected]@verizon.net.

Good Afternoon. On Tuesday, March 14th we went to the Carrabba's on International Drive. It was after after 6 pm and after waiting well over an hour. We were in Orlando for my son's Baseball tournament. When we arrived we were told that it would be 1/2 hour. When my husband went to the bar to get drinks the bartender never acknowledged him. This is not an exaggeration. I am sure its because he ( bartender) had his hands full but, very rude. My husband then moved after waiting 10 minutes to the end and he called out to him and got some drinks. We were finally seated and ordered. To make this long story short. The waiter was very nice, professional and no complaints there. However, the food was horrible. We ordered Chicken Marsala, and another chicken dish which I can't recall but, it was beyond edible. The chicken was so salty it left my lips burning after giving it taste. The pasta was so overcooked it was hard and cold. The Chicken was served on the same dish and the Pasta in a red sauce which was cold and overcooked. My son ordered additional side of fried, which the waiter told us he had to send back. This was because the cook put the Chicken ( like a Franchise chicken) over the bed of fries? thinking that's the way my son wanted. So he had to wait for the cook to put it over a bed of linguini. He didn't do that and separated side by side on the dish. The fries were cold and the the rest you can imagine was not edible. The spoke with and the manager and she took of the situation. She wasn't rude but, I would say given the time of the year, and events surrounding that time. Carraba's may want to give some thought into whose in the kitchen. I would say the again our waiter and the manager were nice about it. The bartender on the other hand may want to take a moment to acknowledge customers even for a second to let them know he'll be there in a sec. Thanks

3/21/23 Carrabba’s Lutz FL. I think it was 20 minutes before we ever got a waitress and we ordered 3 meals mine was. The Italian trio. The chicken parmigiana was burnt and the lasagna was dry. I know things can happened but what angered me was when the waitress finally came back I showed her and her response was I should have come back earlier and asked everyone is done I’m sure you don’t want another. Wow I could not believe it did not even offer to take it off my bill or how she could make it right. So I paid $104.79 for food and left hungry. Pretty sad

My wife and I went out to dinner on Sunday afternoon (3/19/23) around 3 pm. It took a few minutes for the waitress to come over to take our drink order. No problem. We didn't see our dinner till 4:30-4:45. I spoke to the manager, and he claimed that they were really busy and would take some money off the bill. Before we left, I found out that he lied to me, and our order was lost our order. The manager took off a whole $3. Wow. That will make me go back. We were watching people get their food who had come in after us. Reference [protected].

3/11/23 at approximately 7:00pm my family and I were out for dinner celebrating my father’s birthday and we overheard what appeared to be the big boss telling one his employees that if she refused to speak with him privately that she was to clock out and go home. Now from the looks of it this young lady and the other manager have a playful relationship and they did exchange words but it wasn’t anything worth sending her home. They place was very crowded and it didn’t look like that would’ve been the best move on the manager.

So I called Woodbridge VA location at 5pm on Valentines Day for call ahead seating. I was told the current wait was an hour. So when I arrived at 6pm another PO4 walked in who did not do call ahead and was told the wait was 1.5hrs. So I then said I was a party of 4 and had called ahead. I was also told 1.5 hr wait. I said that must be wrong, I was to be put on the list an hr ago. They said we don't do reservations, which I said I realized, but asked how my wait (after calling ahead an hr earlier) could be the same wait as another party of 4 w/o call ahead? The young host just looked baffled and kept saying we don't do reservations. I said you're missing my point. What would be the purpose of call ahead, if there was no benefit to those who'd called ahead? He looked dumbfounded and I asked for the manager. She was rude and loud and said that there are so many people and pointed to all the folks waiting and it was Valentines Day and they are busy and doing the best they can. I asked, then what was the point of me calling ahead? How did it benefit me? and more so, how is it that somebody who walks in w/o calling ahead would in essence be seated before me? She said, the wait is an hour and a half, be seated if you like. (as though, if you don't we don't care!) We left and went elsewhere.

We are long-time Carrabba's patrons and very loyal to our favorite restaurants. However, we just ate at your Jacksonville Beach location, and the food was so bland and unappetizing that we are now adding Carrabba's alongside of Outback as not worth the money.

We know it is a tough time for the hospitality industry, but a restaurant's basic tenet has to be flavorful food.

I had the meatball sandwich and a side salad, and both were nowhere near the quality I expected. It was as if the salad dressing was watered down and lacked any robust flavor. All the romaine lettuce leaves were stalks without dark green tips. What are these cheaper to buy and use?

The meatballs were about sixty percent of the size shown on the menu, and the sauce had no Italian flavor. I could have done better with a stock marinara sauce and some McCormick's Italian seasoning.

After the first bite, I sent it back because it was so dry all I could taste was the bread. I asked for more marinara sauce, but although now wetter, the meatballs and sauce simply lacked any robust flavor.

Of the three OS Restaurants brands in Jax Beach, only Bonefish had maintained quality and a good value proposition. I tried a friend's Vodka Linguini Marinade and it too lacked flavor and the linguini was overcooked.

We can only hope that OS keeps Bonefish up to par!

Regards,

Jan Dragotta

(904) 509-O486