Logan's Roadhouse
reviews and complaints

We placed a togo order at Logans on 5/24/2023 inside the restaurant. We ordered 3 entrees, an appetizer, & additional add ons. The rice wasn’t done, it was very crunchy. The ribs, steak, & chicken breast was burnt on the outside & not done in the inside. The chicken wings were not all the way done. We spent $100 on the meal just for it not to be accurate. I called management, I called the corporate office as well. The manager at Logans said he would make 2 meals over & thats not acceptable because everything was wrong. The manager said he would have his supervisor call us back but we have not heard anything back and it has been a week. I keep calling up there but nothing has been done. This is very frustrating!

I am complaining about the waiting process.

I told the representative that I had a party of two. & the representative told me the wait time was 45 minutes. I told her ok.

She asked me for my name I told her Jimmie. I return 10 minutes later and ask her did she need my number, she said I dont have your name but I can put you on the waiting lists. I asked for a manager because that wasn’t right. She did not come out she sent another representative to tell me we have to be put on the waitlist, another 45 minutes. I asked for the manager again and she sent a gentleman out, & he said the only way it would happen I would have to be put on the waitlist. This is absurd!

On Sunday, March 26th 2023 I made an online carryout order for two. Ribs and steak and chicken combo. Let me begin by saying our salads were great. Now, the ribs were cooked well over well done, more like burnt. My steak was just about the same and my chicken was under cooked. I usually enjoy dining at Logans but Sunday was definitely a bust. It was a rainy day, therefore I did not return to the establishment. I settled for what I had. I was NOT satisfied with the service at all. $40 plus dollars wasted!

Walked in about 230pm on the 8th of Jan 23 was told to wait with a nasty attitude took a deep breath and told it would be 20 mins as I wanted a booth not a table for a party of 4, Hostess nasty attitude which in turn followed with a waitress that took our order for drinks then 10 mins later our food arrives all is still well, but then she does not shows back to our table having us ask other workers to please get us some napkins and a straw not to mention another just to get some water, but she did show up with the bill finally as we were getting ready to leave also the steak burger was raw and tasteless the food simply sucks horrible experience C- never again.

Today I called the Roanoke va location 4 times the 3rd time it went to the sales department the sales representative hung up as I was speaking I had not realized he had done so and thought someone was still listening to me as I called back again it was the same representative as I was expressing my lack of satisfaction the representive cut me off to speak over me to tell me that I was being rude and and was speaking over him I believe his name was Joseph

Online order. Very disappointing . We ordered family steak dinner with baked potatoes , salad, extra rolls, Carolina shrimp dinner. The steaks were tough and your baked potatoes were hard like if they had been cooked day before. Your shrimp had no flavor , when I took batter off they looked like small frozen shrimp. The cole slaw had no flavor. We have ordered several times . Today we were celebrating my husbands life and he liked your food so we ordered in after the burial. Myself daughter and grandaughter and included a meal for him so we could set a place at table for him. Very disappointed at a very bad time. The only items that were good were green beans, salad, rolls.

My sister and her husband and I went to Logan’s in Florence Alabama on Tuesday of last week, September 13, 2022. Most everything was great but my ribs. When they brought them out they tasted like they just came out of the fridge. I couldn’t eat them they were so cold. Had to take them home with me. The waitress was kind and helpful, and I didn’t send it back due to everyone having to wait on me to eat.

The steak I almost choked on was unacceptable and inappropriately made; When we walked into the restaurant the hostess led us to a small seat when there was a bigger table that she could have offered to us. I asked for a bigger table, and she gave me a hard time, the service was poor, and the drink was sour and tart, The salad did have only lettuce in it and not much anything else. The service was definitely not to my liking.

Mi daughter my wife and I went for lunch today 8/21/2022 and I got a coupon on my app for free dessert due to my coming up birthday and also for free Appetizer for a check over 25.00 dollars told the waitress and off the coupon and she toke my phone and haves the check and it was 34.87 and she gave me two check copy on with that amount and the other with the amount of 46.50 that I didn’t see a the time when we got home I was going to add the receipt to my app for point i si that amount of 46.50 and I check my credit card and that was charged to my card I call the restaurant and talk to the manager and she was super rude and told me that that the amount and the the coupon didn’t went through and that she can’t due nothing about it super rude