LongHorn Steakhouse reviews and complaints 1
View all 393 complaintsLongHorn Steakhouse - refund not received after being promised by manager
I dined at a longhorn steakhouse in cold spring ky on 1/30/19.
My service was terrible; very slow and incorrect meal delivered to table. No refills on drinks when asked, no sour cream when asked, etc...
Then I placed a to-go order and waited 35 additional minutes; asking our waitress twice about the delay
I was told they were "short in the kitchen", one of the cooks was in a mva.
As I continued to wait, the waitress stated that she spoke with the manager and she was going to take care of the bill.
Since this time, I have called twice, once speaking directly with the manager who stated yes she remembered and it should come off my cc bill. It has not. Second time I called, the person stated she would have the mgr call me back. No call back.
I want the credit to my account, and I will never dine there again.
Latest LongHorn Steakhouse Reviews
Customer service / waitress Left hungry as they couldn't cook my steak over fire as ordered. Flos 9 ounce filet Horrible Mixed Experience with Longhorn SteakhouseGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!