Conn's Home Plus

On saturday 8/14/21 I went in the conns dallas location on bainbridge and met with everett jackson. After completing the process the delivery was set for sunday 8/15/21 from 11:30-2:30. I rec'd a call after 2 stating the driver was running 30-45 late which was fine. They show up closer to 4pm only to drop the boxes off without installing and made it very clear they were told not too, which didn't make since because mr. Jackson told me several times to make sure the pieces wasn't damaged. I was also told they were supposed to be off and was called in (maybe that's why it was rush to leave not sure) after they left I texted mr. Jackson to see if I missed something since my house is just has huge boxes everywhere, he assured me they were supposed to install and his manager was on top of it and would give me a call that same day to resolve. (I still have the text in my phone for proof) nothing! Monday morning I waited for a call nothing, I called the store and was instructed I needed to speak with the warehouse, the young lady I spoke with (after hearing my issue) stated "yea sometimes the drivers just do what they want to do" and again assured me she was putting in a ticket for tuesday and I would receive a call after 8pm for my timeframe. After 8pm rolls around I have yet to hear anything so I called to make sure and here we go I was told the young lady never put in a ticket wow. I requested a manager. Mike called me back and stated he would try his best to get someone out but was more than positive he couldn't (which was fine because he was being honest and it wasn't his fault) but he also stated he contacted the general manager and promised someone would call me today tuesday morning between 9-10 well guess what nothing. At this point i'm very upset. I call again to see what's going on only to be told well he didn't put any notes so we can just come tomorrow (wednesday) I asked at this point to just come pick up the boxes and was told since I accepted them that wasn't an option. I dealt with conns back in 2011 and it was great but this has been the worse and I will never use this company again. I'm very easy to deal with because i'm a manager over dallas, waco, fort worth, athens and houston for durable medical equipment so I understand things happen but this is unacceptable. I had to move in a very urgent situation I have 4 children so we have yet to have a table to sit n eat I literally only have folding chairs and my daughter is having to sleep on her mattress only. This is so wrong. Just a simple phone call would have been grateful. I even expressed with my job I was unable to work from home on wednesday but guess what no one cared.. I mean at this point why would they? I will be losing hours tomorrow while waiting for someone to come complete a job that should have been done sunday even now if they could just pick it up i'm ok we have suffered this long a few more days of working with another co wouldn't hurt. Again i'm very easy to work with but just to be ignored and pushed to the backburner on someone else mistakes is not fair. Lastly I texted mr. Jackson yesterday and he never responded but couldnt beat him calling and texting to get me to come to make the purchase.