Conn's Home Plus

Good evening, please help me resolved the issue all I want it to get a TV that its not physical damage and im able to join t with my family. I have purchased a 86 LG OLED on 3/1/24 it was late the TV was not a the state I was given the option to pick it p from the Distribution Center on 3/2/24, so I when to pick it up 3/2/24. from the beginning there was bad customer service the lady at the front desk was rude with the customer that there were. the front desk lady provided me a yellow form to sign and there was a red form to pick up my order. When I when to pick up my order there was only on person giving out the order. While I was waiting I did not see no one opening there boxes making sure there items were in good condition. When I was call the lady game me clip bord with folded papers and a form to sign were it was cover with the forms that she had with the clip bord so I trust what I was signing and there was another signature that I sign on her tablet so I left with my order before I left the lady stated that I have 24 hrs to report any damage with my order so left happy with my TV. When I got home to install the TV me and my husband notice there was physical damage to the tv. I call the distribution center and I was told that I need to contact the store manager were I purchase the TV. Mr. Jamarcus he is the state manager he stated that its the distribution center to resolved this issue. Mr. Jamarcus told me that I need to speak with the distribution center manager. Call the distribution center and I was told there was no manage that he was out on vacation all week, I was not able to speak with a manager or supervisor. Call back on 3/4/24 since Mr. Jamarcus stated there is a manager at all times. Call Mr Jamarcus on 3/4/24. to help and he contact the distribution center again and he requested all documents that I sign. He stated that there is a form stamp were I refuse to open the box to inspect the TV, I did not see the lady stamping any documents while I was there. Mr. Jamarcus provided me he customer service number to see if a manager can contact the distribution center and speak with a manager since there is a manager at all times per Mr. Jamarcus, also he gave the name of mit a the other manager Monique. call customer service they provided me the number to LG to have this issue resolved thru them. on 3/5/24 I call the distribution center to see if I can speak with manager Monique or supervisor there was no manage. when I call LG I was told that Conns need to subclaim to LG not the customer, I call back customer service and a service appt was schedule for 3/5/24 I had to reschedule for 3/7/24 service technician was Miguel Ayala he has pictures of the damage TV. After the service appt I call Mr. Jamarcus to see if he can help me he stated that the service notes take about 24 hrs so I wait until 3/9/24 to call to find out if he was going to be able to help me he stated that I have to call LG to file a claim told him what I was told before he stated that conn will not be able to do anything I was very disappointed I ask him if I can return the TV since it was damage he stated no I stated that one of the right that I have with in the 14 day period I can return the purchase he stated that it needs to in a good condition the tv is in the original box. Mr. Jamarcus knew about this issue. At this point im not sure who can help me I just need a TV that works and its not fair that I have to go thru this process I have been a customer for many years.