WoodSprings Suites

I drove 2hrs to Woodsprings Suites located in Forest Hill, Texas off California Parkway. The website looked inviting but room and hallway to get to room smelled like pee and some other smell that was unbearable. The bed looked like something you would donate to a shelter. I didn't feel comfortable having my family in a hotel that looked like that, and the people around the location made the location look unsafe. I told the black man at desk we weren't going to stay we left key. He said he wasn't authorized to give refunds he said the manager would be their tomorrow which was a lie. Because when I called the next day which was a Saturday the lady who answered said the manager doesn't work on weekend. So the employees who work are dishonest. We had to go pay at another hotel located in Forest Hill. No one should have to pay for hotel stay they didn't stay at. This hotel wouldn't be recommended to stay unless you're homeless or desperate. This location should be ashame of themselves and embarrassed, and have the nerve to dispute a customer that didn't receive any satisfying service and DIDN'T STAY. I shouldn't be forced to pay Anything.

Your management staff comes into my room when I'm not here every time they coming to my room I've always have something missing Like money clothes Paper work concerning my job they have people here stalling drugs smoking weed in the build but they come in my room when I am not in here saying it's not clean I am going to send u a video of my room now I have talk to my lawyer about this and my wife have been stress out been to the hospital sue this company for motional distress cause of your management staff yes we do have a lot of clothes but not room to put everything I really would like to set a meeting with your corporate staff About this face to face my number is [protected]

I have been here for over 7 months and pay every week on time of $350. So why when i come home from a long nights of work i cant never have hot water when i want to shower. Even during the day. This building is a piece of crap and these rates should not be this high. When you are late, they are knocking on the door for payment but cant keep hot water or even give us extended residents a discount. And this is not just my room, this is the whole building. The longest we've been without hot water a few weeks ago was 4 days. This is a reoccurring thing that goes on as well as the pot and crack smoking that goes on in the building that u can smell getting off the elevator. My sink and toilet leaks and no one has came to repair it yet. Mold and mildew are breathe in from it. I pay $1400 a month to stay in this dump. This is obviously the only hotel i can afford with my kids and i cant even get a decent shower or room let alone buy clothes and shoes for my little ones because this crap joint takes literally my whole check. The rates in my opinion and in about 12 other guest have the same opinion. Rates do not match for the quality that is being paid for at all. Send a corporate manager for a week to stay here and see what goes on when they are not present. Supposed to be a non smoking hotel...yeah right. Staff does not care! My kid should not know what drugs smell like getting off the elevator coming home from school. Please something needs to be done or rates should be lowered.