Champion Windows

My Name is Michael Tice and this is my complaint.
Clearly after reading many of the other reviews, mine will not be uncommon. I had approximately 10 windows and a sliding glass door replaced in my house. One of the windows was incoorectly installed and caused a severe leak that ultimaley cause mold, drywall, widow seal, base board and carpet damage. I have been going back and forth with them for about a year regarding this issue. the problem that I have is that once Champion turns the issue over to Liberty Mutual, which is thier insurance company...NOT MINE, Champion basically washes thier hand of the matter and does not want to deal with it any longer. This issue that was caused by poor quality of work is left to the customer to deal with without any Champion representitive. Their has been a dispute about the estimate the Liberty Mutual adjuster gave and the 3rd party contractor that I had estimate. Liberty mutual basically told me too bad that is what we are willing to pay. I then pulled Champion back into the issue and spoke to the National Customer service director and she told that it was in Liberty mutuals hands now and that champion is not involved. I did manage to get her to send a additional adjuster to re estimate the damage but I had to follow up after a couple of weeks because clearly they dont want to deal with this. This show me that Champion needs to overhaul there customer service department starting from the very top at the director level. Also they need to clearly better trained installer since they are not even champion employees they are contracted personnel. The other issue that I have is with the sliding glass door. The lock has failed muliple times. This last time I called to get the lock replaced and I provided all of the information that they requested. yet when the technician arrived at my house he did not know if the lock was 2 or 4 hook. He did not know this because when the appointment was scheduled that information was never requested, only a picture of the handle. The tech did not have the parts on the truck to fix the door and yet they charge a $99 trip fee. I was told they would contact me to reschedule but that did not happen either. I had to call them to reschedule, but could not due to the parts being on back order and they could not tell me when they would be in. I am keeping a record of my time that I have wasted dealing with this company and I will submit to them an invoice for my time. I encourage anyone who is dealing with Champion to keep track of your time because they will kick the can down the road as long as they can until the customer caves in. If anyone would like to know the names of the individuals that I have been dealing with from Champion or Liberty Mutual I will be more than happy to give you more information. I have come across bad customer service before but never have I come across a company that so blatantly shows that they do not care about the customer. Please email me at [protected]@aol.com for any other information. A word of advise to the National director of customer service. This is just about Principle now. I was a paying customer which Champion could have received 15K more in sales, however now I will not even consider Champion again nor recommend them to anybody unless this is resolved ASAP