Champion Windows
Reviews and Complaints

When I think of Champion, I think quality, service, and customer satisfaction. From the moment I engaged with Champion, I felt like I was in good hands. The team, led by Kris, was not only professional but also personable, making the entire process a breeze. They took the time to understand my needs and budget, ensuring that the final result exceeded my expectations. The installation was seamless, and the difference in my home is truly remarkable. Champion Windows & Home Exteriors is not just a company; they are a trusted partner in transforming your house into a home.

1)windows installed in May 2023. missing one screen and one glass broken

2) called several times for 2 months to get broken glass replaced and new screen

3) Champion came July 2023 replaced glass window but wrong screen size

4) called 9/8/2023; 9/13/2023; 9/18/2023 representative said they left message to Greensboro location and promised to return my call within 24 to 48 hours. No response

5) filled out repair requests 3 times online. No response.

6) one window could not stay open and is still missing a screen, filled out repair request today and called twice and left message and 3rd call placed on hold for 15 minutes and still holding while I type this message here.

I had to finance 16k for windows and I am paying this for 10 years.

We sign a contract with Champion on 16 February 2023 and back in May they came dug up parts of my back yard for our sunroom and the dirt pile is still there in my back yard and I have contacted several people about it, but no one will do anything about it, and we are very pissed off about it because this is my property and Champion has destroyed my back yard and Champion is responsible for repairing my yard. I have contacted the corporate office and I talk to someone and was told someone will give me a call, but no one has given me a call back. If no one contact me today about this situation I will be contacting CALL FOR ACTION WITH THE NEWS TODAY. Thanks

Windows were improperly installed (the installer drilled holes in the bottom of the window frame) and they leaked, They came out and replaced some of them but they still leak and they won't come fix the leaks. This resulted in some rotted wood and carpenter ants eating the wood. These windows have been in less than 2 years. One person came out from champion and said the window sills haven't been painted. I see paint on the picture i posted

My parents had all the windows in the entire house replaced. Huge expense. The installers cut themselves on one of the installs, left their blood there. Very sanitary for my mother who has an auto immune disease. Three of the windows are not sealed along the top, rain gets in and they whistle. Two of the windows wont lock. And 4 of the windows wont even open.

My mom has now called three times trying to get in touch with service to have them fix the issues only to be told someone will be in contact within 24-48 hours. It's been three weeks. I called today and spoke to someone within the sales department, named Jim. He was very nice and assured me someone would contact me tomorrow, Saturday June 10th, 2023. I am not holding my breath.

Additionally, we found deck screws littered all over our property. We have dogs. One of which is very small and got cut by one of the screws.

Installation 5/22. Called 5/23, 6/1, and 6/9.

I signed a contract for Champion Sun Rooms to install 2 screened in porches with knee walls. I gave them a deposit of $12,090.00. A week later, they tell me, with no pre notice or email or phone call that would not be doing my project. NOW, they refuse to send me my refund of my deposit after the 2+ weeks since I signed the contract, gave them the check, and they cashed it. STILL waiting!

DO NOT USE THESE PEOPLE! SCAMMERS!

Don’t do business with this company!

November 2020, David Karandos from Champion came out to our home. David was a very polite salesman. We purchased a whole door unit (door/sidelight/transom) that day.

David said the install will take place in 8-12 weeks. After 12 weeks had passed, I reach out to Champion multiple times to find out when the install was going to happen. Each time I called (3/27/21, 4/5/2021, 5,15,2021) I got a different answer. Supposedly, Terrell oversaw installs for the Indianapolis area. I NEVER heard from him one time!

On August 15, 2021, I called Champion to let them know we plan to sell our home in the next 6-months, so we wanted our refund for being a no-show! AMAZINGLY, they finally promised to come out on September 2nd to install our door unit. Btw, that’s 36 weeks later!

The install crew showed up, they soon realized the person who came and did the second measurement forgot to account for our transom. They would have to re-order a whole new unit or give us a refund. The installer reached out to Terrell and noted the mistake on Champion’s part. I FINALLY SPOKE WITH TERRELL! Terrell said they would refund our money. Well guess what? Its now May 2023 and after numerous phone calls and emails, the managers will not respond or give us a refund. A secretary at Champion (I won’t mention her name) said these regional managers have a bad reputation for not following up with refunds.

I guess I 'm taking them to small claims court.

Door ordered in March 2022 was installed August 2022 and required us to file a claim online with pictures October 3, 2022 for door leaking through windows in heavy rain. Tech arrived, inspected and confirmed defect in workmanship and recommended replacement of doors on November 2, 2022 as resealing glass will not prevent condensation in the future.

After multiple attempts to get a status update by phone we had to refile a claim online in January 2023 and received a message that "the glass is still not in and we would receive a call when it is ready"

It is now May 2, 2023 and we have received no communication regarding status. Seven months for a warranty repair/replacement with no communication is excessive at best for a $8000 door that failed after less than two months. The claim process is not consumer friendly.

Purchased 6 windows. One was delivered and installed broken. Installer told us it would be less than a week to fix. Two weeks late We get a text saying "congratulations. Your window is in the factory and will be ready for installation in two months. So, so much debt and staring at blue tape for two months. Finally get a text is here and installer will call to set time. Time given was not good so asked for later in the day. told it would another week and a half. then got a text for install to happen in three days. then got a call from installer and said he didnt have time and that is would have to be today or wait. Called back and said ok. He called back and was rude, said I had not called back and confirmed. Bad experience. Will not use again and will spread the word.

I had all my windows replaced in June, 2022 with Champion Windows 8200 series. The installation of 14 windows was done in one day with two crews due to distance they had to drive from work to my home.

The rapid installation did not allow me to monitor the work or fully check it out before I was asked to provide a rating of the installation and full payment on the same day. There was an issue with the weight of one double hung window and that someone came and resolved quickly. By that time I had noted damage to the drywall over several windows and understood the person on site would file a report on this. It appears this damage was due to the saw vibration as the old windows were cut out.

I contacted the company on November 17, 2022 since I had heard nothing from the company. The issues noted were a hole in the screen that is covered under warranty and drywall frame damage to three windows. I submitted a formal email request with photos at that time. I did not receive any follow-up from the company.

In January 2023 I again contacted the company, including the salesperson, and spoke twice with a person who was going to send someone to identify service needs.

As of April 23, 2023 I have received no feedback from the company and no repairs have been made.