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CB Automotive Fueling and Charging RaceTrac 2602 Lavon Dr, Garland, TX, 75040, US
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RaceTrac
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RaceTrac company logo

RaceTrac

2602 Lavon Dr, Garland, TX, 75040, US
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2 complaints
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6:15 pm EST

RaceTrac - inside customer service

First the good. All of the managers in this location are VERY tentative, fast, helpful and polite.

Every time a newby starts, it has to be with an out of control attitude seems like.

I went inside to purchase someting today, 11-30-19. 4:15 pm.

A young girl, I never seen before, hands me the item, which I pay for, and I wait for my receipt, since seems like we have to ask for that now days, it is never offered.
She stares at me with raised eye brows (what else do I want look) askes; receipt? I said yes. She gets annoyed and throws it at me, very rudely!

She at best should be a stocker or mopping the floor, not facing customers with this attitude!

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1:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

RaceTrac - poor business ethic and cleanliness

I go to racetrac everyday for coffee, cigarettes, breakfast, and even gas from time to time. I know that working with the public can be difficult because everyone has a certain expectation of how customer service should be given.
My standards aren't that high I honestly just have one expectation... That a 24 hour store be open 24 hours. I have went to location on more than one occasion in the past few weeks and the store is closed. I know that maintenance is needed to make store operate correctly.
Maintenance is important I understand but isnt your store policy 24 7? I would assume the window would still be open. Am I wrong?
The other complaint I have is the stores cleanliness. I went to the store tuesday am for breakfast and when I reached inside donut cabinet there were ants inside. I mentioned it to the associate and she acted as if I was inconviencing her bc she was chatting with a coworker. I know that racetrac is better than this.

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