Cody Pools

I had hoped that I would not have to write this, but our pool project with Cody Pools has long-since passed the boundaries of being unprofessional. We started talking with our Cody Pools Georgetown sales rep and designer Peter on January 21. He was very knowledgeable, engaging, and professional. We were tracking well until the pool was excavated.
A few days passed by, and we did not hear anything from the construction supervisor Trey. I emailed him to let him know that the excavation was finished. He responded on April 14th that they would start laying the rebar the next Monday, April 19th. Crickets. No one showed up. We are not whiners, so we did not complain. Things happen.

Then a few weeks later while I was eating lunch at home, I saw people in my backyard, unannounced! I thought someone was trying to break in and moved quickly to secure our yard. After the workers and I had a tense moment, they explained they were there to set the rebar for the pool. No one told us.

The exact thing took place weeks later when they started pouring the gunite. No one let us know. This is more than unprofessional, it is dangerous. I also will note that the emails stopped from both the sale team and Trey after we received a digital letter from the owner Mike Church that spoke to the delays Cody Pools was having in association with COVID-19's disruption of the supply-chain. That was the last email we received, and it was on April 27th. That was almost three months ago! Trey sent us three text messages since then. Our beautiful backyard looks like a cesspool, we still do not know when our pool and patio will be completed 6 months into this and guess what? The summer is almost over, the five events we scheduled for July and August ruined, and our neighbors are rightfully concerned that our fly and critter infested hole in the yard will lower their escalating real estate values.

We chose Cody because of their reputation and pool knowledge. Apparently, we did not get Cody's "A" Treatment for whatever reason and now we must wait in silence while we look at our $100K insect hole. Professional communication, timelines, and a completed pool should not be too much to ask for.