Luminess Air reviews and complaints 3
View all 193 complaintsLuminess Air - not allowed to cancel
My mother ordered from a television ad. She tried to send it back but the company would not take it back. She has tried to cancel it with no results. She is 84 years old and this company is taking advantage of her. They constantly harass her to the point where she won't even answer her phone. She has record of pmt to them. They have sent her a DEMAND for pmt Saying that she owes them another $49.98. Her order # is [protected].
Any help you could be to her would be greatly appreciated.
Her name is Dorothy Adamson. Since she doesn't have a computer you can contact me her daughter at my email address which is [protected]@comcast.net.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Luminess Air - they are fraud and scam artist
This company charged me 4 times in one month after i had returned the product back to them, they said they would refund the money back to my card back in april which infact they did not then just the other day sept. 5th or around that date a collection agent contacts me by phone saying that the product was not returned infact it was back on feb. 6th they did not contact me to inform me of this now they are tring to tell me if i have the tracking number they would give me a full refund, i no longer have the tracking number for it was so long ago. This company is ruid they fraudly took off my credit card an now are tring to after all this time try to say they do not have my product inwhich they do have, they are hard to understand they are from another country i asked to speak to the head manage / owner an they kept on passing the phone around to someone else in there office i had to tell my story to them 4 differnt times to 4 different people today. Do not buy from this company. . . If anyone has any idea of what else i can do i have already wrote to the bbb but am really not getting anywhere please someone help me.
The complaint has been investigated and resolved to the customer's satisfaction.
I do apologize for any misunderstanding there may be with Luminess Air. Unfortunately, we do advertise a 30 day in home trial to our customers and fully disclose all Terms and Conditions at the time of ordering. We also disclose our makeup club, which has no obligation and may be cancelled at anytime by contacting us at 1-888-793-7474 Monday-Friday 8:30am-5:30pm CST. This makeup club does have free gifts, with the foundation every time a shipment is received. I can assure you that Luminess Air is in no way a scam and are always here to help our customers in any way possible. Again, we apologize for the terrible misunderstanding and will be happy to resolve this for you.
Sincerely,
Luminess Air
Sincerely,
Luminess Air
I bought this machine as a gift and paid in full and today found out they charged me again. Please never ever buy anything with this company. I can read the fine print because I'm a lawyer and I will have my money returned.
Never opened the product. Boyfriend retired it immediately! He said it was too expensive! HE RETURNED IT! Paid 15 for tracking. I had a bs call when I waited got hung up on blah blah blah... got a sups name and direct number divfe I worked for a life insurance call center for 6 1/2 years. She said leave me a message I’ll give you a refund. Called left the message, detailed telling them to not charge me anymore here (multiple phone calls with this recorded message to not charge me)... never heard a word. Continuously getting charged. Bf called and I did too, WE WERE TOLD THEY DIDNT GET THE TRACKING NUMBER! We are both genuine hardworking people. They are Straight up stealing from us, yet stating we aren’t making payments on a product we NEVER OPENED OR USED AND SENT WITH A 15 dollar cost plus over 100 they have taken. I blocked them from getting payment! They still accuse me! Wtf! Criminals! DO NOT BUY FROM THEM!
Per the above lots of typos I’m tired and upset! Just received a email from them! My bf and I are Honest and hardworking **** I am a preschool teacher and also a volunteer with the boys and girls club... we can’t not afford this! Or to have our good name and credit be tarnished by this horrible company!
Now one more person get scam by luminess air .and this is me .They sale the air burst $35 after that they charge me 75$ .when I call they said 4tine 75$ .but give I want buy off I need pay 218$ .i said I don't need that air burst cost too expensive.i can't send back the marchine and don't need refund.they said it too late 30 day try .when I bought I didn't see anything about that and extra charge .This very good scam in my life . I don't want my credit bad so I send them the check 218$ closed the .This make me never trust any business from taxas.Becasue too many people complain this company but They still working in taxas .Who the owner of this business they will be homeless next two years because they dont believe in God .
LUMINESS AIR THE ADVERTISEING IS MISSLEADING OR IN PLAN TERM FALSE ADVERTISEING THEY DO NOT INFORM YOU THAT YOU WILL BE CHARGED ADDITIONAL FUNDS PIRIOD! THEIR PLAY ON WORDS MINAMIL ANNOUNCEMENT ABOUT THE TRIAL PERIOD IS CONFUSING TO MOST SENIOR CITIZENS! I NEVER RECEIVED ANY TYPE OF EMAIL IN WHITCH THEY INSISTED WAS SENT ABOUT THE BILLING PRACTICES! THE INVOICE IS BURRIED AT THE BOTTEM OF THE BOX, AS IF THEY ARE TRYING TO HIDE THE INVOICE! WHEN MY 79 YEAR OLD MOTHER RECEIVED THE PACKAGE SHE JUST OPENED IT AND LOOKED AT THE DEVICE AND THEN PUT IT BACK IN THE BOX ! BE AWARE A COMPANY LIKE LUMINESS AIR STALKS& PRAYS ON SENIOR CITIZENS KNOWING THAT A LARGE PERCENTAGE OF THEM WILL DO EXACTLY WHAT I DESCRIBED, AND ARE NOT DILLAGENT IN REVIEWING CHECKING ACCOUNT STATEMENTS AND UNDERSTANDING WHAT IS TRUELY HAPPENING! IT IS EASY FOR A SENIOR CITIZEN(ESPECIALLY THOSE WITH HEALTH ISSUES)TO BE TAKEN IN BY A SCAM LIKE THIS)! PLEASE BE CAREFULL!
I received my package 4 days ago and tried the Luminessair brush. I did not like the way it looked and have tried for two days for 45 minutes on hold at a time to get a return authorization number and they never answer. The two times I did get an answer was when I put in that I wanted to order. As soon as they heard my complaint, they hung up on me. I am going to report them to the Better Business Bureau and the Attorney General's office.
I love my Luminess Air, but the customer service sucks. You can only use Luminess Air make-up, so once every few months, when you have to re-order, you have to deal with their ineptitude. I placed an order on the 12th of this month, and just found out that it was tendered to FedEx today, the 20th! Ridiculous! And for those of you getting the special, one month trial offer, remember your 30 day trial begins when you place your order. So it's really just a 16 day trial, because you will not get your Luminess Air in less than two weeks!
Hi,
Today I was charged $35.00 on my credit card. What is this for?
Please let me know ASAP.
Thank you, Ginny Mellick
To all the woman in theworld, do not order luminess air products, the makeup sucks and the company is a fraud... They say trail base for 24.95$ but they do not tell you they are going to take 65.00$ off your credit card every month. As soon as i tried this crappy makeup i called and cancelled the makeup and offered to send it back, the representive man i spoke to told me i do not have to send it back, whitch makes sense because i paid for it. That is what he told me. I thought it was cancelled and then i was missing money off my credit card. I called the company and the woman i spoke to was very rude she told me i had to send the makeup and machine back and would not refund the money back on my credit card. That is bull i paid for that crappy makeup and cheap machine... I called this stuiped company back and ask to speak to the manager, i had to wait for her to return my call 3 days later and she called and i told her everthing the manager said she would listen to the recorded call and i haven, t heard received a call back. Well now i will have to call my credit card and file a dispute. I will do everything in my power to stop that rip off company from getting a nother dime from me... To all the woman who have also been ripped off and scamed get on facebook and tell the all the woman in the world, how terrible this makeup and do not buy it. The company is a scam and a liar and a thief... I will hire a attonery and i will call the better business burea today... Hope this helps all the woman in the world before they order luminees air. Patricia g
You selfishly took money from my account sending me products I did not order. I am not blocking you from my account sending all your equipment back, turning you into BBB and local police. You give me run around while trying to contact you so I am finished with you. Any calls or shipments or letters will be filed as harassment from you and will be dealt with accordingly How does it feel to be craped on.
I'm trying to change my shade color on my foundation and could not get through due to time differents... If you would kindly change the color from warm silk 5 & 6 to warm silk 4 & 5. My customer id 2165136 please email me at vahala.S@gmail.com if received.
I really like this product and satisfied, could you please let me know who i can contact via email in the future.
Replied
Luminess Air - they scammed me an will you to
1. Written by Crystal Lynn, on [protected]:01 I also have been charged 4 differnt times for the product back in march I ordered the product back in Jan. I turned around an canceled it 20 minutes later when the supervisor got on the phone an told me just to try it they would wave the shipping cost I received the product a few weeks later it was not at...
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My boyfriend thought he was investing in a product that not only would make me feel better but that was well worth the original going cost. Things did not go in the way that was advertised on television. We paid the product off within 45 days of the purchase order date, yet they continue to charge his bank account $59.00 followed by an additional $26.00. And despite the fact that we have made several attempts to try and stop these transactions nothing seems be working. We are both in a state of utter disbelief at the blatant disregard for another persons privacy. This product has now reached a grand total costing us approxamately $560.54. Thats not including all of the $34.00 overdraft fee charges that have accumulated. And those numbers keep climbing rapidly. Can anyone be any more obviously up to no good? Its clear to us that we need to take this to a higher level of authority so this situation can be delt with accordingly.