CenturyLink

I signed up for Centurylink just under a year ago. When I talked to the rep. he stated that, unlike Comcast, Centurylink's speeds were constant meaning that 1.5mbps was ALWAYS 1.5 mbps. Well, I quickly found out that was not true! I've NEVER been able to get more than .7 mbps and usually it's down to around .5 mbps, which is about the same as a 512k dial-up modem! This was SUPPOSED to be "HIGH SPEED INTERNET". I called to cancel the service due to being dissatisfied with the speed and was told they now have 10 mbps service available in my area.

I agreed to try it out and they were set to "upgrade" me to that speed on Friday. I called Friday night because it was still the old pathetic speed and was kept on the phone for over 30 minutes and told it would be ready in 1 hour. When I checked later I found that not only had my speed NOT increased but I no longer had ANY internet access! Too late to call back that night, I called 1st thing Saturday morning and was told they would have to send a tech out on Monday to check the lines outside the house...even though they worked fine the evening before.

The tech called me when he arrived and stated that the 10 mbps service is NOT available in my neighborhood but that in a few months 5 mbps MIGHT be. He also stated the signal going into the house was fine and thought the problem may be my modem, which was working fine on Friday, and he left another one. When I got home today the old modem was working again but still at the abysmal .56 mbps so no modem was needed.

I set up installation from Comcast for Saturday and then called to disconnect my internet next week and the girl on the phone tried to tell me what a great deal I'm getting on my current speed connection! I wouldn't keep this service now if they gave me 25 mbps service for free!

Warning! Stay away from Centurylink!

Michael Bell