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CB Internet Providers CenturyLink 40plus yr customers receiving horrible customer service - they dont care w/poor service
CenturyLink

CenturyLink review: 40plus yr customers receiving horrible customer service - they dont care w/poor service

D
Author of the review
1:43 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Customer of over 40 plus years. Up until early 2000's I had phone and internet service. Solid, never lost service on either, when others I worked with regularly would (worked from home for airline customer service - supervisor). This was very important. Internet started to drop regularly, had to reset modem constantly, lag and other issues, with my having the maximum speed I could get (just over 20Mbps at the time). It continued downhill from there. When calling in, customer service seemed to just be reading off prompts from their computers - even after you answered a question they would ask again, especially time they transferred you (but said they would fill in the next 'agent'). I was paying same as other areas that were getting up to 1Gig with CenturyLink having no plans to ever update my service. After being told they could do nothing and even offering to cancel my service 'for me' several times, like I was a toss away customer, I went elsewhere (600Mbps comfy - could have gotten 1Gig - all with no modifications/installs). Landline ended up costing almost as much as when I had it along with internet (find that a coincidences?) - dropping after lost job and they insist autopay setup or would not work with a lowsy 16.00 late fee one time. Period! Kick a customer while down and not remotely care, even though they say 'thank you for being a loyal customer' when they start. I recommend dont waste your time, money. This comes from not only myself, but 3 other family members, all of us being over 40 year customers, being treated like we do not matter, even to make a buck, plus many other friends, colleagues and others who have left as well. You have a lot of options these days for about same price. Overseas customer service makes it worse, since they have never had the 'authority' and must follow THEIR policies no matter what poor customer service they provide and frankly do not care.

Recommendation: Do no waste time or money. Long term customer experience

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  1. CenturyLink Contacts

  2. CenturyLink phone numbers
    +1 (800) 244-1111
    +1 (800) 244-1111
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    Engineering And Technology Management
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    Infrastructure Engineering
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    8558914083
    8558914083
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    8772990946
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    +1 (800) 603-6000
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  4. CenturyLink address
    930 15th St. 11th Floor, Denver, Colorado, 80202, United States
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  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 27, 2025
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CenturyLink is ranked 13 among 64 companies in the Internet Providers category
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