CenturyLink
Reviews and Complaints

I am here in Washington State, and when Centurylink bought out Qwest. They would not awner my Price for life. As per Washington State by law, were to do so. I fill a 24 month contract. Paying $9.99 for the first year and $19.99 the 2nd, with a locked in price of $29.99 after that for LIFE. This was a stand alone service and as I only had basic phone. Now about a year later I change my phone service and stepped it up. but was not happy and than had it changed back to basic. Now none of this has anything to do with my internet contract. As this was never any kind of bundle, it was stand alone. Now over the course of years! Centurylink has forced me to pay $34.99 a month, as I do not have a qualifing home phone. But if my actual internet was bundled when I started my contract, it would have be $19.99 for life not $29.99 Now for the Access Recovery Charge, when you make a long distance calls.. They state even if you do use your long distance or call long distance, you still must pay this fee. I understand that, but I have BASIC PHONE, I can not even call long distance as the service is not offered to me at all. So how can they keep sticking me with this extra charge now for years.. They say to recover some of the costs of offering long distance service, but they offer me none at all.

Just got a collection letter for a modem I returned at least 8 months ago. Apparently several people have had this same problem. I was sent a return number, and when this didn't come in two weeks, I called and requested a second return number. After it was returned I called to verify it was received. I was told it was. I then threw away the reference number. Here it is several months later and they claim no modem. I am extremely upset as they say to provide them with a tracking number, when they were the ones with the tracking number on the prepaid return label in the first place. When calling the company, I was transferred to several different departments all basically saying it was my fault and they have no record of it. NOT |HAPPY WITH THIS COMPANY!

In August of 2015 my husband & I decided to forego our landline/internet services with Century Link (CL), in favor of our personal cell phones.
On August (31st) I called CL & asked to be disconnected as of the 1st of September 2015, I was on the phone for a while getting all the info squared away.
The modem was returned via UPS with in a week of the disconnect notice.
They (CL) continued to bill me for services & equipment I no longer had.
I called several time & was told by their rep that it would be taken care of - how can I be billed for obvious non use & no equipment to use.
The last call I made they told me I was wrong & that I owed them $222.01.
I have no intention to pay for a dead horse, something I did not use or have to use.

I recently switched my internet, phone, and TV to CenturyLink. I was promised no additional charges for switching if I used them for 1 yr. My first bill has many additional fees resulting in a very high bill, some clearly appear to be duplicates. When I went to the local office for an explanation, they said to phone the 800 number. Just now, the CenturyLink 800 person, Adonna, said they were prorated charges and to go to the local office for more information. I asked for a email or snail mail contract, she said she couldn't do this. This is unfair. CenturyLink is not trustworthy. At this point, I regret switching to CenturyLink because of all the charges I have been assessed.

I'm very disappointed with CenturyLink and really have no idea what am I paying for! Their Internet is super slow, it's impossible to watch anything and I can't even listen to music online, because there is not enough speed just to load a small song! Contacted them many times and they promised to take care of it, but they never did anything! Sometimes I even go to my friends place to download movies and music, because my provider is an absolute disaster. For example, when I try to load a show online it starts buffering and nothing happens! I'm not happy at all! Better choose another provider.

just want to add to the multiple complaints about gross overcharging by Centurylink.In simple terms, they are ripping us off.
When we moved to seattle 3 months ago we signed up for internet and prism over the InternetChat on the centurylink website before we moved in.
On the day of the move the Centurylink tech's came along and after 3 hours they couldnt turn the service.
I had to do multiple follow up and correction in order to get the service up and running
Then we started getting our bills.
First of all the bills were incomprehensible and not correct to what we had been told our service would cost.
My Bundle service was 49.99 per month, but the 1st month's billing was incorrect.
I was told to call up Billing and Prism retention to correct this issue.
1st month they correct one billing for Internet and credited the amount but not the prism discount, 2nd month the same mistake and partial correction.
This was done so I would not cancel my services before the 30 day period.
In the 3rd month I was charged 87USD and was told the 1st 2 months were courtersy credit.
I dont understand a said chat transcript in black and white cannot be corrected by the billing retention Team
We have filed a complaint with the appropriate consumer agency and are looking into civil litigation.
Stay away from Centurylink.Our new neighbors--a number of them--warned us about Centurylink when we moved here. They were right.
Avoid Centurylink if you value truth, honesty, fair dealing--and your hard earned dollar.

Thinking this was a great deal I switched to prism with internet can't beat the price. Unfortunately you don't get service. Don't try to watch a show it will die in the middle of it. Dont try to buy a movie on demand it will die in the middle of it. I started to keep a log, I have had to reboot my dvr box 3/15, 3/17, 3/20. 3/22, 3/24, 3/26, 3/27 & 3/39 4/2 died in middle of movie I purchased on demand. I called and apparently this is normal. That was the response I got, "this is normal" ON WHAT PLANET IS THIS NORMAL I don't even get the service I am paying for. I am going to back to Directv I may be being overcharged with them but at least I know I will get good service.

I live in a small town called starke florida know as called Bradford country Florida it's small town of people I'm paying for service getting 10meg for speed only I'm getting I don't live in a city area wear there is speed 1000% faster then DSL now anyway I had no choose go with it it's soo freaking slow get from 10meg sometimes down 4.0meg speed evening slowerrrr! I called century link customer's service asking them any changes for speed upgrade two faster for regular home owner they told me ohhh! needed! started a business! get over 40meg that is load bs for love of god I live ny I got'ed speed faster for local Internet 60meg now ny called century ask if there was any new uPADTES IN MY TOWN FOR INTERNET SPEED NOPE OVER 7 YEAR BEEN NOT DON A DAMN THING FOR GOOD I SAY DO NOT GO WITH DSL FOR CENTURYLINK AND OVERCHARGE YOU FOR A PRICE YOU ARE PAYING FOR SPEED NOT GETING GET PING SPEED AS UPLOAD AS 0.02
MY CELLPHONE IS WAY FASTER THEN THERE SERVICE

This is a horrible, fraudulent company. If they call, do not pick up the phone, report them to 1800 do not call. Do not give them any information. They call me every single day on my private house number, even though I have blocked them several times, they find way around it. The government needs to look into this type of fraud scam. I have told them several times to stop calling me and I have been on the do not call list for years now. It's unbelievable.

Iv'e been trying to get through somehow to obtain an auto pay with CenturyLink and was trying to get a new ID and password as neither items would work . That was yesterday. This morning I received an email informing me that I had requested a change to my CenturyLink services and that some high speed equipment would be delivered tomorrow! I just want to get set up for autopay:. I already had Internet with CenturyLink. I'm going to call this morning at 8:00 If I can reach anyone on a Sunday!
I did not order this and will refuse the delivery when I arrives on Monday.
This is very stressful to say theleast!

I have always recommended CL over the other cable provider in the area because they had always had great Customer Service until recently.
First, you have to go through their robot answer system that does not understand Customer Service as a command, a far cry from the live person that used to answer the phone.
Secondly, you get to that person the robot sent your call to and they are not the department you need to speak with after 20 minutes on hold. So you are again transferred to wait again.
When I finally got a very nice lady on the line that promised to look into the $56 for a phone I don't have and over double the monthly charges($112 to $288) for Prism and Internet, I got cut off and could not get her back. So I called the same Number again and took another 15 minutes on hold. I finally got someone who could start to help me and then I had to talk to a resolution officer because she could not take off these outrageous charges.
I made calls every month for the last 6 months and not one person corrected my bill. The overages total over $400 and Now I am expected to pay for them. Please help !

I have been paying my internet with century link for quite some time now. Set it up with their employee, was told no issues would happen again. Today I called to see why they sent me a disconnect notice for internet service and they say I have to pay $132.00 due to a late pmt that went from $38.99 to about $45.00 and an extra $7.00 per month due to that ongoing late charge. They won't take this off the bill, and I am disabled. I also live on a tight budget and they want to set me up with payments. REALLY? Help stop these companies from helping themselves to your money. Complain.

I have heard every level of excuse from this company, and every time they throttle my speeds down to 4mb/s. They have had to repair their weak infrastructure lines to my home twice, and I pay for a 8mb/s service and know it can get the full 8mb/s when they aren't throttling me. I have threatened to sue them and viola instant speed, yet after not following thru on my threat, they have again knocked my service speed down. Guess I actually need follow thru with that lawsuit than!

We recently moved about 5 miles away from a home that we had Century Link internet service at 12 mbps. We have been told by Century Link that the fastest speed they can provide us at our new home is only 1.5 mbps. This is 2016 and to offer speeds that low in this day and age are unacceptable. They get away with it because the only other way to get internet in this area is through satellite which is actually worse. We can't even use wi-fi to make and receive calls at that speed. Checking email takes forever, forgetting trying to do a search. Streaming anything is impossible. Netflix can't even load a movie let alone play it.

Anyone have advice or are we screwed?

Received a call from this person--did not state who they where with only stated that I needed to call this number [protected], because of a legal matter case# [protected]. After looking them up on the internet & seeing the scam/fraud issues that are being said about them I no intentions on calling them back. So be careful with [protected].

We signed up for a CenturyLink account (basic phone service plus internet) because that's the ONLY reliable means of communication at the house in WI. We drive a semi cross country and are often away from home for weeks at a time. But when we're home, having phone & internet is critical.

When we signed up, no one offered or explained the Vacation Plan which would save us money we didn't need to be throwing away on service we weren't there to use. If they had offered this in the beginning, we wouldn't have ever gotten behind on our bill.

But freight was slow in the fall & winter. We fell behind on many bills, even though we were away from home from the last week in October until a week past New Year's. It was only because we asked if CL had such a program that we even found out about i it. As if it's a big secret that the company really hopes you won't find out about.

We wanted to work out a payment arrangement to get our bill caught up & so we called. We made arrangements to pay half of the the outstanding bill ( half being $202.00). And CL immediately suspended our service. We called, & it was restored, but 3 days later, the service was again suspended.

When we called again to discuss our bill, they told us that No they can't apply the plan retroactively, No, they won't apply the plan until the payments are current, and No, they can't check to see what amount of data or how many calls we had made during our absence. If Homeland Security can access records, you know Century Link can.

And why wouldn't they apply the Vacation Plan going forward while we're not home? They just want to squeeze us for all they can get. Other companies make adjustments on customers' bills for justifiable reasons. We have never asked Century Link to make any other concession, ever. You would think that as a good faith gesture, they could make an allowance even just one time.

Like I said, if we had known about this plan, we could have saved about $200-300 over the 3 months we were absent from home. Instead, for the cumulative 4 weeks we were there, we have the privilege of paying in excess of $500. And climbing, since CL refuses to apply the plan until they exact (extract) the full measure of blood.