CenturyLink
Reviews and Complaints

This was written by my Mother-in-Law, but she has no way of submitting this, so I am writing it for her.

"Dear Sirs,

I have been having troubles with my phone and company, Century Link, for going on 3 weeks. I have only a landline when anything goes wrong. You report, you only get a computer that puts you on hold for up to an hour. When I run out of patience and hang up. When in the messages you are asked to text or fax, which as an 88-year-old, I haven't learned to do on my landline.

There are times you get a call back with promises of coming to the phone box what is approximately 60 feet away from my house. My daughter and daughter-in0law have helped. All remains the same. Excuses, 2 1/2 weeks ago connections in the box were not connected right. Still every rain storms no phone for 3-4 days. So, I am using my son's extra phone, not right using someone else's phone. My daughter, a schoolteacher, got in touch they promised it would be done Aug. 8 between 8:30AM-12:00 noon, no one, nothing, my daughter-in-law was told they would be coming, nothing. Man came Aug. 12, not in the box, it is the cable going South of the box to the East and West road. The cable person will be out Monday AM nothing.

Since I am on landline only, I have to wait for my daughter or daughter-in-law for messages from family with Covid, or heart, or other illnesses or medical conditions.

I have had land line since 1967 when we bought the house. On their commercial that you listen to while waiting on hold, they tell you to get a landline, it is good for when the power goes out, not so in our area. Out is out. What am I to do now?= ("

In the past 4 months we have had to call the phone company multiple times. In April two calls made about same problem, May 3 calls over two instances, June 2 calls about same instance, July 2 calls 2 instances, August 3 calls, two contacts and still ne fix and she is still without a phone. That means we are going on about 6 weeks without a phone in the past 5 months. It is going to be fall and winter soon. Is she going to be without a phone every other week now?

Called on 7/7/22 to let them know the account holder was DEAD and that we wanted phone service cancelled as no one needed it or wanted it. Get a bill later in the month that they are taking out the payment for the month starting on 7/7/22-8/?/22. We checked and the phone did not work by 10pm cst. They took the money even though they didn’t even provide service for the full day, muchless the entire billing cycle. I was going to let it go but then ANOTHER bill shows up with services added to a number that we’ve never seen before and we are like but we cancelled phone service. We google the number and it says some name in some other town. I’m like wtf? Look closer at the bill and it shows they cancelled the number we knew about KNOWING the account holder was dead and we wanted service disconnected then added everything to this other number and increased the bill. If this is a second number he had, no one knew except them and us calling with his phone number and saying he’s dead cancel the account and cancel phone service repeatedly should have been enough to indicate we wanted any and all phone service shut down known or unknown. That did not mean cancel this number and add to a number that google says some dude in Aitkin has. I did go around the house with a dinosaur landline and plug it into every phone jack in the house, and there’s not a phone jack in the house with access to the number they added this stuff to. None of the jacks produced a dial tone. There seriously is no service to the house they are billing for all these services they added without authorization to the bill. so no one had any idea that they did not close the account when we called to shut off the phone. That is, until this current bill came. I will freeze the bank account before they get another dime. I have already started a dispute of their last charge and told the bank to block any auto pay for them. If the bank can’t. I will say the magic words that will freeze that account before autopay can happen. An employee knowing that the family wants the account closed due to the account holder DYING and then not closing the account completely, adding services the day after it was asked to be closed to a line they do not have access to and then continuing to steal money out of a dead man’s account is called fraud. You were told to stop phone service completely and are continuing to bill for services we did not receive to numbers we do not have access to. That’s fraud.

Installed service on a brand new construction built home. Allowed the tech to drill holes into my new home to install the ONT. Since service has been installed for a month now, every single day my network drops 2-4x a day. I work from home, so that means randomly as I am in a meeting talking or listening, my network connectivity would drop. I am a Network Engineer by trade, and currently work from home as a Cloud Network Engineer. I have set up tests to make sure that this isn't anything to do with my home equipment, rather the fiber that is ran to my house. Four technicians have been out to my home so far, they have all confirmed that my signal is bad on my fiber run. The last techs to be out were two guys who were there to re-splice the fiber. It started raining while they were out there working and they ultimately left; i thought they probably left to get out the rain, and would be back to either finish their work, or inform me that they are done. But no such thing happened. Since they left two days ago, my network continues to drop. I am currently on hold with a phone rep because he is having a hard time getting in touch with a supervisor who can better assist me in this situation. Not sure what to do, but at this point i'm not happy I allowed CenturyLink to drill holes into my brand new built home. I don't know what else to say, i feel like I'm at a loss and a small fish in a massive ocean in regards to trying to get help from a large corporation

I have been with Century Link since 2012, I have gone through the last going on 10 yrs going through my check logs and documented month per month of charges I have tried to call the [protected] just says Welcome to Century Link and then NOTHING I have E mailed www.centurylinkcom/chatwithus, comes back undelivered. How can anyone looking for information that I need to submit paper work and received by 10/3 when there is no way to contact you?

My bill has been like a yoyo, goes up and up with no reasonable explanation I can see why my water, electric, gas bill go up and down per month because of usage

been on social security for over 30 years.had service over 20 years.always paid on 3rd.you keep changing due date with no 3-5 days to pay.have been charged late a bunch of times.have told them when i can talk to America about service.can't call when need repair at nite or weekend.you owe us about 250.00 in late fees plus the hassle of getting repairs done.Enough already. phone should be about 65.00 a month.quit working with union part of demo-crats aka satans brigade .either you love America and Constitution or leave,take scum with you

On 8-1-22 at approximately 4:15 pm, my husband was backing our 38 foot, 13'3" high motor home into our driveway. He proceeded slowly when he realized the telephone wire was caught on the equipment on the roof of our RV. He stopped and moved forward which didn't help. So he continued to slowly back the unit further into our driveway. Due to the low hanging telephone cable which is certainly lower than 18 feet, he did significant damage to several pieces of equipment located on the top of the RV. Since then, we have filed a police report with Penn Township, Butler County police, Police report P22-0401. This report was filed with Officer Cheryl Cranmer. When the RV left our driveway in April 2022, there was no problem.

We have reported this issue of low hanging wires previously, on at least two occasions with no results.

I tried to cancel my account... I have been charged 404.00 because I got Huges Net and thought I had cancelled my Century Link account... Please cancel me now...I will make a payment plan of 85.oo on August 3rd.. I am on SSD and need your help, PLEASE! I need you to comply, so I can use my phone...(Land line) so as to contact Y'all okay? [protected] (cell)

phone number [protected]

We have been without any phone service for over a week now.

Yesterday we had an appontmen to get it taken care of no one showed up to the house to fix the problem they said that they checked the line and it was fine then closed out the sevice call. Marsha called yesterday and complaned they were to call this morning (7/28/2022 )So fare no call and no one has came to the house. This is getting to the point of being unaseptable. I need this problem taken care of PDFQ.Some one need to call me now. if this is not taken care of soon I wil make a complaint to the fcc.

Johnny Taylor 6593 Roland Taylor Lane Bon Secour, Alabama [protected] account number [protected] work order 0055709

Numerous times I have tried to get our internet straightened out...for the last 3 months it was sporadic this month it has been nonexistent...I chatted and spoke with centurylink yesterday and this morning...a tech has been ordered...now a text has come in with an address that is not ours...please resolve this mess...we've been with this company since it bought out Gulftel...

I orderd internet service 1 YEAR AGO. I have takein many days off of work to insure my service is set up. Over the corse of this year i have had no call no shows from techs and been ran around by custmer support staff. Still do not have internet service i have orderd. My account # [protected]. As of today 7/25/22 i have tryed to get this resolved 14 times and have been ignored. At this point in time i would of chosen a diffrent service provider if i had a choice. I am appaled by the gross neglect i have reseved as a custmer. I hope to see a solution in the next week. Even if it is after normal opprational hours because a year of gross neglect.hopefelly i hear from someone soon.

I signed up for CenturyLink because it was the "only" service available to me. When they came out, they didn't have a line to my physical address so i was told it was going to cost 300 dollars. After dropping the line in the yard, the technician left, and I was billed 300 dollars on my credit card. that was over a week ago. Guess what, the cable is still not buried. I got charged for the service that CenturyLink has not provided.

Now I see that my next-door neighbor also has signed up for internet service. Why did the technician drop another 8 pair cable in the yard? Is it so CenturyLink could charge another 300 dollars to this poor neighbor as well? Not appropriate at all.

Due to the constant buffering, I called CenturyLink and asked if there were any upgrades available? I was told there was, but I had to speak to another department. So, I get transferred for the 3rd time and after just shy of an hour I am now told there is no upgrades available. When I ask why the prior person said there was, the rep had no answer. I asked to speak to a supervisor, and after several minutes i was told "The supervisor is busy right now, he will call you back shortly". That was 22 hours ago, and I still have not gotten any call.

Is it not illegal to charge for a service and then not provide the service? And let's not talk about the complete lack of customer service. One should not have to be on hold for hours and then get brushed off by customer service. I had better internet service and customer service in Panama than I have gotten here. Very sad to say the least.

Stay away from CenturyLink if at all possible.

I am looking for other consumers in the Florida area who have been overcharged by CenturyLink. Overcharged meaning, you continued to receive and pay your monthly bill even during periods of time with no service. Particularly when CenturyLink refused to investigate an issue advising "no outages in the area"? Are you an elderly victim? I am looking for others to join a Class Action law suit. Google "Florida class action law suit against CenturyLink" in near future for information.

Our Internet service is not providing good service. We can only get online line between 40 and 50% of the time. We pay our bill regularly and would like to get good service regularly. We cannot get online line frequently. I think the lines are surrounded by trees and no one has cleared the lines in years. Everyone on the route where we live complains about the poor Centurylink Service.

All I want is the password for my Wi-Fi which I forgot. I have been on the phone for over an hour on hold just so I can ask if I can please get my password. I realize it’s my mistake to have misplaced where I wrote it down but waiting for over an hour is ridiculous. Can this matter be resolved? How and when can it be done ? I look forward to hearing from someone. My number is [protected] my name is Marie Griffiths, thank you so much

About a month ago someone hacked into our phone system and calls were made to Nicaragua charging $1200.00 in long distance charges. We filed a fraudulent case and have been trying for over 6 weeks to contact someone at CenturyLink. First we are on hold for a long time and kept getting transferred around. The last transfer was to a number that is no longer supported and another one we received the message that they are currently closed (this is 3;30 pm EST). We are short paying the bill along with an explanation on why this was short paid. Finally got to someone today who gave us the name of a person who handles this and was told she is the only one who can help us and she is currently out of the office. I hope they do not cut off our phone service but this is absolutely ridiculous that we cannot reach someone to help us take care of this problem and remove the charges from our bill.

Contacted CenturyLink as a new customer and it will be 3 weeks before I can get hooked up. I was supposed to be hooked up last week but will be waiting until July 15th. I will be looking for a different provider in the future if this cannot be expedited. Please feel free to contact me @[protected]. Acct #[protected] June 29th 2022

I have purchased Centurylink's gigabit fiber internet. Upload is fine at 930 mps but download is consistently at 160 mps. They have replaced their modem with identical results. In other words, no change. On top of that you can't contact a person on the weekend or any holiday. Have to wait for normal business hours.

Order # [protected]

Ticket # [protected]

Date 7/1/2022

I contacted century link June 7 about and unexplained increase in my bill. I was told the bill would be reduced from $134 month to $101. This charge covered phone and internet service. They had to put in a work order to get the phone reconnected since they cut it off while we were talking. The order number is [protected]. 4 days later I still didn’t have phone service. After calling and spending over 2 hours on my cell phone with technical support and customer care, I was told it would be another day before my phone was reconnected. Today is June 17 and still no phone service. I spent another hour and a half today getting transferred and put on hold with no resolution for my issue.

I have a disappointing internet speed of 3 mb provided by CenturyLink and was told for years that faster internet is on it's way. I'm so dissatisfied but it's the only land based internet that I have access to. Seems that when I was unhappy with their company approximately 15 years ago and turned to another provider. CenturyLink filed a complaint for trespassing over the imaginary FCC line right behind my home. The other provider was twice as fast and less expensive. I know faster internet can be obtained as the grey box containing these service lines sits on the corner of my property and is capable of bringing better service to my home and erea. Why is it that I cannot have a better service? Is there a way to move this imaginary line? Why does CenturyLink and only CenturyLink have land based rights to my home? Why wouldn't the FCC allow competition from other internet providers? Please at least upgrade your systems CenturyLink!