CenturyLink
Reviews and Complaints

i can't contact CenturyLink. On hold for hours. And hours. Web site does not work. Click 'chat', nothing happens.

Calling from numbers local to mine so it looks like they're calling me from potential businesses in my area. They won't stop calling. They call from a new number each time. They are trying to sell me or promote different products. I've kindly asked them to stop, and they won't. Something needs to be done about this. It's an obvious nationwide problem.

Starting the night of September 6, 2021, we lost internet service. The morning of the 7th I contacted Centrylink twice, both times I was told it was my equipment and not their service. On the 8th a repair tech showed up and after four hours we still had no internet. The next day a different tech did come, and he told us that there was an outage for our area, no one in our rural area had service, some still don't! I have been in contact with tech support via phone or messenger on September 10, 13, 14, 17, 18, 20, 22, 23. The last they were scheduled to come, September 23, out and check their maintenance box for the area and let us know what was happening the appointment was canceled by Centrylink the morning of and rescheduled for October 8.
I was told by a repair tech that the system is being upgraded and maybe that is why we have poor service or no service. That he escalated a ticket for our area, but when I called later that week to inquire about the ticket, I was told that there was no current ticket open. I was able to talk to Erica via Facebook messenger and was given a $15 discount on my bill. There are at least six families that live in our rural area and are all being effect by this issue. During the day the internet is come and going, which creates a problem for those of us working from home. I am also being told that I could be charged a service fee when a Centrylink repair man comes out to check their equipment, not to my home. Most nights between around 8pm till around 7am the next morning we have no internet at all, I have been keeping a log. So essentially at night, for approximately 12 hours there is no service. But we are still being billed for a whole month of service! I feel like since we do live in a rural area, our issue is being bushed to the back of the burner, especially since you cannot get in contact with a supervisor/manager to try to get this issue resolved. We are about to move into week number four with the same problems occurring with no explanation from anyone.

On roughly August 25th, I put in an order to start services in Albuquerque NM for internet. It was suppose to start sept 18th, it was first available day. Everything went fine. I received a paper in the mail with my first months bill info and plan pricing. Come Sat Sept 18th, the date we chose to set up services), NO ONE ARRIVED. I spoke to someone via chat Monday 20th about services and they ENDED CHAT before addressing any issues with me. I then repeated chat and got Salome. This person said my services were never submitted. THEN WHY DID I RECEIVE A CONFIRMATION LETTER IN THE MAIL? I know this was a lie or something and there was dishonesty in the answer.
Anyway, I spoke to this person and they re-submitted my request. There was no availability until OCTOBER 9TH and the person did not care. The break down of the first months bill, $187, was also not clear. So when I asked for the breakdown they sent me random numbers that didnt add up. Being charged $99 for a service technician - PLUS THE ENTIRE MONTHS SERVICES WITH NO PRORATION- even AFTER no one showed up to my house after waiting several weeks then having to START ALL OVER and get someone out 2.5 weeks later- again. Is terrible. So far this is the worst company Ive ever dealt with. If I did not need services for my job, I would have never signed up with them. period.

We called Centurylink last week (week of Sept.5, 2021) to get a restoral on residential service. The girl in the technical department said they would not be able to come out for ten (10) days due to their lack of manpower. We have issues with this timeframe as our home is automated, have cameras, security, interior automation, plus we are unable to pay our bills, we work from home often, and have zoom calls to doctor appointments. I am on disability, we are seniors, and this is not acceptable. We have had this internet provider for almost ten years and expected better from this company. We hope a manager/supervisor contacts us before next Saturday, Sept. the 18th 2021-the day someone may come out.

Internet keeps going out periodically during the day. I was sent a new modem, but that didn't fix the problem. I also complained about the slow speed which was a 10th of what I was paying for. They finally fixed that problem, but the internet continues to cut off and on during the day. Last year a service technician told me it was a switch issue at the end of the road, but CenturyLink would not spend the money to replace it.

then end of May 2021 I contacted 811 to have the utilities in my yard marked. I am preparing a new garden area. When I was prepping the area I noticed that part of a cable was not buried -- it was above ground. I was not sure exactly whose cable this was. On 6/4/21 I spoke to Kim at Century Link and someone was supposed to contact me the same day in 2-3 hours. there was call back. On 6/7/21 I called [protected] technical support & was supposed to get a call back by 6/9/21. no reponse. My first ticket # was [protected]. my 2nd ticket was [protected], my 3rd ticket # was on 6/4 21 #[protected]. I have called the following phone numbers: [protected], [protected], [protected], [protected]. I'm not sure which phone number gave me an appoint ment date of 8/16/21 to bury the cable. BUT NO. On 8/`16 a guy came to the door and saif he was only her to measure whatever. then he was going to expedite the order to get the cable buried.
One of the last tickets I had was #[protected]. on 8/25/21 I called [protected] with new ticket # VN433804. my appoint was supposed to be Monday 8/30/21 an no one showed up. My next call was 9/6/[protected] and the ticket was showing as completed. But I had checked the cable before calling and the cable WAS NOT BURIED. WHAT AM I TO DO WHEN NO ONE RESPONDS? When I called on 9/6 I was on for 45 minutes. I gave up after being on hold with someone for 26 minutes. the first 19 minutes shw was checking differnt things... but after being on hold an addtl 26 min without anyone on the other end of the call I gave up. HOW CAN I GET THIS RESOLVED? THIS IS VERY POOR CUSTOMER SERVICE.

We have been out of phone service since Sun. Aug. 29, 2021. I called repair services on Sunday evening of the aforementioned date. The agent that I spoke with generated me a repair ticket for the date of Sept. 04. The tech by the name of Josh (no last name) did arrive on the promised date. He claimed he checked the services and there was nothing he could, because what need to be done was beyond his expertise. Because of the weekend and the Labor day holiday, we had to wait until Tue. Sep. 7. We heard from no one, so I and my sister who is also out of service, called the local tech's in our area. The local tech stated he knew nothing about the service outage, but that he had checked the lines at previous time and he thought he had repaired them. He also stated that he was by himself, because most of his guys were out with Covid. We have had no service for 8 days now. I have no intention of paying for a month's service. You are the wost phone company we have ever dealt with. Before you, we had great service and we have been with this company through 4 name changes. By far. you are the WORST. Tried to call Century Link this AM, could not get through. They place you on hold forever. I was on hold this morning for 1 solid hr. and had to hang up. I want my Phone repaired NOW! In the meantime, I recieved a text stating that they were aware of an outage in the area, but seems now, nobody can confirm the outage. What is going?

Ive recieved no less then a dozen phone calls from your company today all in a mater of 6 hours. STOP CALLING ME! i don't care what your scamming go get a real job. [protected]/ 0076/ 0079/ 0064/ 0056.

Yesterday, I was on the phone with CenturyLink about 4 hours total. Nobody showed up here until this am. He came early at 8:30. He resolved the issue eventually. However, he left the cover off of the new component that he installed. He left several cable wires uncovered. And he left the panel cover off the internet panel. Sloppy!

I expect someone to come and fix this situation. I don't know if there is danger to us or to the uncovered, exposed system.
Call me [protected].

I cannot get through to a live agent to straighten out a missing payment. Century Link reflects past due but my bank statement shows the payment was made on time. I have been on the phone/chat with several robots for over two hours and have yet to talk to a real person.

I've been bounced around for nearly an hour and still working to try and get any kind of employee on the phone to be able to help provide me an answer. I've been transferred 4 different times, to three different people and been disconnected and had to call back and wait on hold due to the disconnection with no call back. Beyond frustrating. All I'm trying to figure out is how to clear my cache/memory on an in unit built in modem/router in an apartment complex. At this point I'm extremely close to shutting down my account with you and finding a new provider. Ridiculous

I had two different appointments to have my internet hooked up. They did not contact me to tell me they were not showing up or explain what the problem was. Now they're trying to say there is internet under another name at my home and I need to get it figured out in order to get internet through them. I am not doing their job for them. They took money out of my account for the hookup and I am still waiting to get it back! This company is the worst!

On 1/28 I received a bill for Direct Tv from Centurylink that was nearly double. I called Cust. Serv. and they connected me with someone who gave me a DISH plan that I could afford. They send me a confirmation and return label for the modem which I returned on 2/2. They kept billing me, adding late charges. I called numerous times, two people said someone would call me, two more just hung up on me. My letters with copies were disregarded. AT&T send me a credit balance, but CL discontinued my internet in June even though I paid $122.22 each month. My balance (according to CL) is now $548.88. HELP!

We are a place of business in Auto Sales having phone service is extremely important to keeping our company going, Our phone lines have been down going on the last 2 months June 2021 till now August 12, 2021, We have tried several times calling in for a technician and problem still not resolved we have been paying our high bill every month without ever going 1 day past due.
The customer service people send us appointments for a tech to come they NEVER arrive then they notify that the ticket has been complete, so much lying I can't seem to get anyone to help us. Not customer service not technicians. We are still no service I need help getting someone to listen or refund us every penny that has been paid. I'm on the phone EVERYDAY with customer service but they don't care and technicians are closing tickets and saying that they completed the issue. WE have not seen not ONE technician step foot in our gate outside the office where the lines are.
My next step is to call 3 on your side see if they can help me provide service that i already paid for.

My parents are 95 and 92. Daddy is on hospice. Who knew we had to file this with a phone company in order to get fast service?!?!?! Especially when dealing with end of life issues.
Their phone has been dead since Aug 6, 2021. The repair is scheduled for Friday, Aug 13! They cannot be without a phone! If daddy falls, and mom is there alone she must be able to call for help!
I cannot imagine that any company would not help 90 year old people that have been paying for this phone number for 65 years!
Pitiful!

You just downgraded my Internet speed against my wishes. Our family can no longer work out of our house due to this. I have been paying for a service speed that I am no longer being provided with. What can you do for me? Also I spoke with one of your technician supervisors, Tom Leet, and he hung up on me when I asked to speak with his supervisor. That doesn't leave a very good impression of CENTURYLINK. I would prefer for you to increase my internet speed back to what it was. I would also like a refund for not receiving the service I was paying for.

I have been a customer with Centurylink for many years and many different company names. I have had phone and internet and have always had miscommunication with different service. You would advertise a speed for internet - I would sign up with sales for an improved speed and the tech would come out and say he can't do it because of your old equipment. My most recent experience with has been trying to port over my landline [protected]) starting May 26th. I stopped counting at 7 the number of times I have talked with Spectrum or Centurylink or conference calls with both. Every time Spectrum request to port my landline from you they get an error on the information sent that Centurylink told me they needed to port the number over. Told a number of times to give my Centurylink Account #[protected] my name Richard Nice and some say last 4 of my SS# or another time give your "authentication code" 3946 or change mt password to a new number 2841. All of these fail and come back to Spectrum as "error" with no explanation how to correct the error. So if you wonder why I am trying to quit Centurylink maybe this will give you the reason and this is to say nothing of your cost. When I make a call to you to figure out what I am doing wrong I am transferred 2, 3, or 4 times to get me to a person that can help me with my issue and each time waiting to talk with a human instead of listen to your ads for new service while I am waiting. I even tried chating tonight on the web page and was transferred 3 times and then told me nobody can help to call customer service. You have some very serious problems listening to your customers. Part of the recordings I keep hearing is that "this call may be recorded for quality" - I would like to hear all of my calls to all your different departments trying to resolve my problem.

I have at ease advance for years contacted century link 7/6/21 re trojan spyware alert on desk top computer. Today is 7/8/21 and have spoke with 5 different agents and two supervisors. Every one is telling me that someone will call me back and this is 3rd day with no call back whatsoever. This service is terrible. Century link used to be a good company any problems they was on it but not any more. Very very very disappointed in century link at ease

My account number is 480-926-2233493R. The phone number associated with this account is [protected] and the piggyback number is [protected]. I pay $4.80/month for the custom ring for [protected].
Thisis not a separate phone line. On June 17th I called Century Link to find out why my Emergency Broadband application kept getting rejected. They indicated I needed to upgrade my Internet. I upgraded from 20mbps to 60 mbps. On June 21st I found out from my accounting clients my piggybacked fax number of [protected] was not working. I called several times the week of the 21st for resolution.
I kept getting a message that my number [protected] was disconnected. The message then changed to the number was active to to try my call again.
On July 6th I received 2 confirmations of changes neither of which I authorized. One of the changes was the addition of a new line with a number I have never heard of [protected] with an estimated bill of $110.61. The next unauthorized charge was making my [protected] a number that looks like a primary number with a separate charge of approximately $124.54/month.
My number should be [protected], my fax custom ring piggybacked number for $4.80/month is [protected] with no other numbers associated with my acccount.