CenturyLink
Reviews and Complaints

She was afraud an i wanna know why she was calling my home asking 4 my husband but did not wanna talk 2 me if it was a cancer organization. I want answers an i want them now! phone [protected] Stephanie neville

My daughter has had 7 such phone calls since 7:30 this morning. when i called the number back it was a bunch of east Indian's. they answered the phone with names like"
" mike, Pete, Tom, & Larry" when I told them that the person they are looking for doesn't have that phone number anymore they told me to f@#k off and to go to hell. I did a reverse look-up online and it comes back to Global Crossing Local Services Ltd-FL in west Palm Beach Fl. I have since reported this to local police and was told it is a scam to get information for Identity theft. and they are going to get with W.Palm P.D. And W.Palm Co. Sheriff to see if they can PUT THEM OUT OF BUSINESS. They were very nasty on the phone and threatening also.

I just received a call from Global Crossing Local Services also.They called me twicein 10 minutes. No one is there when i say Hello.
It originated from Columbus, Ohio region.I never heard of them.

Wrong, again, Rich. The fact that you're here shows you're trying to cover up, and I have already contacted the others who contacted me through here, and again, every one of you has disavowed any responsibility towards your company. I've been hung up on when they didn't want to deal with it. I've explained endlessly that what your sales department told me is WAY different than what they wrote on YOUR end, and way different than what I got charged, and I'm NOT the only person to experience this. That no one is doing anything about employees doing this to customers amounts to FRAUD. I finally got most of my issues taken care of, but not until AFTER I contacted a government agency! So, to anyone experiencing the HELL of dealing with the incompetence of this company, I say, save your blood pressure and just go to your state attorney general's office, the BBB, the FCC, the FTC, and every consumer advocacy group you can find! Maybe THEN they'll start shaping up and taking responsibility!

Rich, if that were true, why does NO ONE at your company seem to understand English? Why does NO ONE want to LISTEN, instead, they try to talk over you, and when you demand to be heard they HANG UP ON YOU? This is NOT an isolated incident, as this site shows! NO ONE at your company wants to take responsibility for what your sales people tell people. They agree to one thing, then they write up a work order for something different, and NO ONE will listen to you when you tell them that is NOT what you agreed to..."Oh, but it is, for I have it right here in black and white!" I've also filed with the state attorney general's office, so now you refuse to even speak to me on the matter. On one occasion, I was hung up on EIGHT TIMES. Today, TWICE. Because no one wants to listen, they just want to BS you and make it so the company always comes out as right.

I have been receiving phone call at my Job from a Joseph O'Brien and now he has taken it to another level he has not called my employer personal home # i have filed a complaint with the police department and with the FTC. This Company # is [protected] and they are Global Crossing Local Services Inc. they are located in Watermill NY.

I've been recieving calls from this number for several months. The calls are pre recorded, the caller identifies himself as Basil Baswin and the content of the call is a pitch for some sort of MLM business scam. Both my home phone and my cell are listed with the national do not call registry. These calls have been coming to my cell phone which is linked to my business. I have filed a report on this caller with the do not call registry.

The worst customer service representatives I have ever dealt with in my entire life! The outgoing message on their customer service line actually says they pride themselves for their "excellent customer service" -- what a joke! Over the course of 2 business days, I have spoken with 8 individuals from their company. I was treated with rude sarcasm and placed on extensive & excessive holds. I finally contacted the corporate office in Monroe, LA -- The receptionist who took my call said she would have Donna from 10Q call me back. She went on to say that Donna was the wife of the police officer that sits at next to her all day long! Can you believe that the receptionist has an actual police officer at her side? She said it was protection from irate customers who may want to take their frustrations out on her. Wow! This is the most bizarre work environment I have ever heard of! I worked in the Nation's capital for over 12 years in the 80's. There were some unfortunate security issues -- but nothing would have warranted that level of security in a corporate business office.

Donna called & left me a voice mail with the same customer service number I had been dealing with all along. Instead of leaving a direct dial number or even attempting to call me at a later time. So I called back & spoke with Kaye, the receptionist. She informed me that Donna had been very busy all day -- to which I said I also had been very busy over the 2 full days I had been seeking assistance to no avail. I think I need to remind them that my time is as valuable as theirs. Those hours on the phone with their poor excuse for customer service are hours I will never get back and they don't care!

Needless to say, I have opted to cancel my service with their company. They have no customer service and their COO is only concerned with the almighty buck - she needs to realize that the bucks come from the customers - not the acquisition of other companies. You are losing and will continue to lose customers fast! So long!

I am extremly upset! I ordered service last week on wednesday and I was told that it would be set up the next day. The next day I find out it will be set up on monday. When I attempted to cancel the service on friday, because of how poorly I was treated (I stayed on hold for 20 min to be transferred to a supervisor that I did not request so that theycan tell me what I already knew), I was told that my refund might be sent out to me via snail mail within 60 days when I paid with my card. When I called back only 30 minutes later to un-cancel my service, I was placed on hold for another 20-30 minutes bc the rep wanted to rush the service and have it set up by monday at the latest. Monday morning I call in to make sure that it will be set up, and I was told it was already set up. The next day I find out that it will not be set up until wednsday. Wednsday the technition leaves me a message to tell me that he is on his way and that I need to be at the home for him to install the connection. I was NEVER told that once all those times I was on the phone for 45 minutes at a time. I should have stayed with charter to have the same crappy service!

My story in short, I have been a CenturyLink Customer for 10 months, my bill is not consistent. I have called CenturyLink "CUSTOMER SERVICE", I spoke to a the first Rep, after explaining my issue he said he will have to transfer me to a different department, After about 10 minutes, I spoke to another Rep and went through explaining my issue, unfortunately this Rep have to transfer me to a different Rep. Finally, I thought I got to the right Rep, she started out being so rude, she already knew my issue I guess but acted like she didn't know anything and I had to tell her my issue again, and then by mistake she said that she already know my account number..how?
After telling her my issue she hanged up on me.
I tried calling again, only to get back to the same loop of Reps transferring me to other different reps. In total I had to reinstate my issue 8 different times. After about over an hour on the phone to get this issue sorted out, I got to this very rude Rep which told me that she can't do nothing for me. I am so sick of this company which is playing monopoly in my area. This is a warning stay away from CenturyLink.

I worked for Centurylink in customer care for almost 2 years it’s truly a terrible company.

Centurylink does not have a dedicated customer care department it’s a sales department.

Centurylink looks at the calls to customer care as $$$$ signs. They looked the other way when

top sales associates slam accounts with products and services. If you weren’t top in sales you

are treaded like dirt and always threatened to be fired if you didn’t meet sales quota. People

would get fired on a weekly basis and the training classes which we called our replacements were

constantly churning out new agents. I’m shocked they don’t get giant fines for over billing. To

give a couple examples for the state of Florida during the full year of 2011 when a customer

went on vacation mode they didn’t get the discount unless the customer called in every month for

it and when they came back from vacation the system would charge them a $53.00 connection fee.

Another example when a customer calls in to add a call feature the system auto charge the

account a $53.00 connection fee as if it is new service. Centurylink was aware of these over

billing problems and never fixed them. I would give thousands of dollars a month in credits

because of the dishonest over billing. These are just a couple examples of many! You know you

work for a bad company if you won’t even subscribe to their service. I started to look for a

better job when I received my first write-up for falling short meeting quota I had 89.10% and I

need 90.00% to goal to meet quota. I’m happy to report I no longer work for Centurylink as they

are paying for me to look for another job via unemployment. Two weeks after being fired

Centurylink is downsizing because sales are bad and the call center I worked at in Altamonte

Springs Florida is closing on June 1 2012 and everyone is being fired. I can’t say I feel bad

for the supervisors! You should stay away from this company at all cost!

cantblveinbusiness,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having with our company. I would be happy to look into your issue to see what we can do to help. Just email us at Reachout@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

my only comment as I have mentioned to most consumers, check with BBB before making purchases, or buying out of sure impulse or even referrals...you check yourself...cause you never know...that is the problem with verbal contracts...we as white folk have that problem trusting in our own, because we share the same skin..wrong...demons are all around, even in your own skin

at least you have a choice to change to another provider. Where I live that is the only choice. And they know it.

These people call day and night. Starting and 8 am going to 10pm. I just pick up phone and hang it right up. I am so tired of scammers and telemarketers. Wish our government would stop them, but how do we stop the international scammers?.

We recently moved from Arizona to Colorado, closed our usually poor service in AZ and reactivated our CO service which had been suspended on vacation. I supposedly got faster ISP service. Instead I got little or none.
The homepage, email et al constantly freeze. "Century Link is not responding" is a constant message. Century Link can not access the Internet and the Internet can not get Century Link to respond. Microsoft recognizes that Century Link has a problem and says they are attempting to diagnose and correct, but nothing changes. Calls to Americanized service reps in India only lead to assurances that the connections are all 100%, as is my modem. "The problem is with your computer; you are probably infected with Mal Ware". My ISP promised to incorporate virus protection but the reps are apparently trained to deny all culpability on CL's part and blame the customer.
Clicking on email or Internet links usually results in the site freezing and eventually disappearing in favor of a white or black screen.
Trying to reply to or forward email can sabotage your entire session. I am constantly recycling my modem and rebooting my computer. Composing an email can often be done only by laboriously typing one letter or word at a time and waiting for that letter or word to register before typing another. It has taken me 45 minutes to compose and send a simple email which should take only two minutes. Task Manager is a joke. I could go on but the only solution is apparently to change ISPs.

dsl is just a bad idea to go with period. dsl connections are so fragile. thunderstorms, old wiring, long phone cords, stereo speakers near the phone line; all of these can cause issues with the connection. even alarm systems can cause problems

We have had Century Link and Direct TV for the past 14 months. We've had issues that are frustrating mostly due to communications issues with "Customer Service" located in the Philippines.

Our biggest issue has been pixilation requiring us to completely unplug from the wall, then wait a couple of minutes before plugging back in. Then we go thru the TV/WiFi/Direct TV reset. A giant pain in the rear!

had Century Link package with 20 meg internet, prism installed in May 2016, we are in Fort Myers, FL. First 3 or 4 weeks everything was fine, since then now about 10 to 15 times a day we will lose the signal for about 30 seconds to a minute, then comes back on for awhile. we get a message on the screen that says signal lost, gives us the list of things to try such as unplugging modem and resetting set top boxes etc but if we do that, it doesn't stop the problem from recurring, utterly frustrating, chat with customer service and all they want to do is sell you more services or a Verizon cell phone plan. Awful company.

I switched to Centurylink Prism Premium HD DVR/Phone/40Mb Internet in Februray 2016 from Comcast. My motivation for switching providers was entirely price-driven. Centurylink quoted me $175/mo plus taxes for the equivalent service that I was paying $260/mo plus taxes to Comcast. Comcast is legendary for poor customer service, so the bar is set pretty low, but Centurylink takes customer service to a new low. The issues I have with them include:
1. My monthly bill is $315; not the $175 plus tax I was quoted. Even when I sent them the written quote from the kiosk in the mall, they would not honor it. They told me that the quoted pricing doesn't exist.
2. My Prism Premium service includes HBO. With HBO I am supposed to have access to HBO GO online. When I login to HBO GO with my Centurylink email, I receive a message that my Centurylink subscription does not include HBO, and my access is denied. I have called Centurylink at least 6 times since May to get this resolved, and so far no success. When I called 2 weeks ago about this issue, they assured me that it would be resolved in 48 hours. As of today it is still not resolved. I called again today, and they told me it would be resolved in 24 hours. I doubt that, but we will see.
3. Centurylink's OnDemand service is incomplete. For example, they do not carry HBO OnDemand in HD, only SD. (If they did, I wouldn't care so much about HBO GO!). They also do not have all seasons of Game of Thrones on HBO OnDemand. They are missing episode 3 of the HBO mini-series "The Night of". They are missing the the current season of "The Last Ship" on TNT OnDemand.
If you are considering Centurylink Prism, I suggest you reconsider. While all cable providers are sleazy and underhanded, Centurylink is the worst of the worst.

Ive had centurylink a long time, and still do. Ive also got friends everywhere that have it as well, we all love it. The price is totally reasonable and the best part is i run my business onlinr so i have to rely on security a lot which comes on handy with them because they dont have a shared network. Which when i had comcast before, they were on a copper-shared network, everyone in a 5 mile radius was creating too much traffic and slowing everything down, and that even decreased security levels even after all the firewalls i had put up. Ive gotten my bank information stolen because of it, and im outraged that they wouldnt even acknowledge that. They say its not their fault, but you tell me how sharing a line with everyone, and not scrambling your ip address every 15 seconds is not your fault. When i had them, it was pure ###.
I payed for 100mg/second.
I was gettimg about 40mg
I payed for 1080hd, which is bluray quality.
I got 720hd instead, dvd quality.
My home phone had a lot lf static in the background. Calls always dropped. Their home security system is a joke, i called them to see what they do for security systems they told me i was gunna get cameras around the house, a security light and an alarm system. So i asked a neighbor about their security system with xfinity, they said they told them the same thing but when they came out their all they got was an inside camera (WIRED) EXTREMELY LOW QUALITY PICTURE. WITH LAGS.
Window and door alarms and an alarm system. No outside cameras no security light.
So basically their security works after someone breaks in their home. What good does that do. Plus comcast is constantly changing their bill. When we had them inhad 3 tvs, no movies nothing big. I had internet and phone. I paid for the install which was a mistake. Wires weremt buried properly. Install guy didnt know ### about anything it seemed. We pay about 300-400 for the install.
On top of that our first bill was about 275 so what i had to pay for my first bill was about 500 and then they said the price would lower or something after the first month. Which i thought was fine because thats how services work. First payments are always the biggest. Well that wasnt the case...my bill every month was 300$ they wouldnt tell me why...i asked if i could just add premium services and actually have all their channels because thats what your supposed to pay for the whole package. They wanted to raise my bill another 50.
$350 for 3 tvs. Phone and internet. No thanks im glad i have centurylink im now only paying them 150 less than comcast. So id definitely recomend them.
Trust me im satisfied completelt. Give them a shot, they offer 30 day satisfaction for a reason. Take advantage of that ###.

Same issues in Colorado. I know the managers on a first name basis. Freezing TV, recording problems, inconsistent internet speeds, phone issues, set top box issues, modem issues, just to mention a few. If you want to spend hours on the phone with CenturyLink, and have a technician show up on a weekly basis to switch the firmware back make the move. The FCC needs to shut this service down as this is criminal. "We can't issue any credits until the service is resolved" Broken record!

I've had many providers of TV signals and have reached a new low with PRISM. This is the worst I have seen since free TV. I could type several pages of why to avoid this product but will narrow it down to "the product is unreliable and stinks"

I agree with the complaints. Centurylink prism TV is great if you like your reception to freeze every few days or to loose your signal and you really enjoy rebooting your system often. Although rebooting doesn't often fix the problem. And if you dislike talking to someone on the telephone, you found the right service as you spend more time on hold then you do talking as some one rarely answers on their end. You know you are in trouble when the message in essence says "We know you enjoy wasting your time on hold so please continue to hold". When I did get through, the rep suggested I switch back to Direct TV. To me that was like going from the frying pan into the fire. I am going to a local Centurylink store, a second time, to see if i can get some service there.
Jim Hruby

I am thinking of Prism tv, the adds show you can connect anywhere within your home without a box, is that true ? I currently have Direct tv, $100 month basic, lot of channels we'll never watch; hate paying that much for tv, almost rather go back to antenna . Have CenturyLink internet, is ok, $45 month

I have Century link, my internet goes out every single day, the modem I rent from them isn't compatible with my older laptops or my blu-ray player. I have called to complain and they told me to take it up with the people who made my laptops and blu-ray players..Dell and Sony. I asked for a tech to come out to try to troubleshoot my computer issues and he called and cancelled saying it was an "outside issue." Oh yeah, and century link renewed my contract without my authorization. They claimed I made a phone call to them on a certain date to renew my contract, I checked my incoming and outgoing calls for that date and week and I had none to century link, my only phone calls that week were to my boyfriend and sister. STAY AWAY FROM CENTURY LINK!

I currently have CentruyLlink for phone and internet service and Direct TV as a bundled package. I will say that I have had very few problems. Internet service out only a couple of times for a limited time. TV service is excellent but expensive so I thought I might give Prism a try but after reading these comments...no way. Look CenturyLink, there is no excuse for such poor service, if you can't run a service properly, then get out of the business.

WH
Colorado

it only speaks for your OC if you average below 3. which, from the sounds of the OC, is correct. but, if you average between 3-10, they probably are going to say your good since 3-10 is the speeds for cable internet. this is assuming they arent guaranteeing higher speeds

i understand you arent trying to sue them and i understand about the service speed should be reasonable to what they advertise. But, at no point do they state 8-10 mb. of course 1-(-)3 mb out of 10 isnt reasonable to the average person. but, they simply said, up to 10mb. for it to be considered a high speed cable connection, it will base off of the following
1. Dial-up. 56kbits/s

2. DSL. 512kbits/s - 3mbits/s

3. Cable. 3mbits/s - 10mbits/s

so, unless they state otherwise in any of their terms of service or advertising, you should be guaranteed 3-10

average speed on a highway is a 65mph limit. thats a limit. you do not have to go that fast. most times, higways dont have a minimal speed posted. therefore, you can go 20 if you wanted. other than the obvious obstruction of traffic, this is legal. However, on an expressway that has roughly the same speed but also posts a minimal speed, you have to go a speed within that range. what you signed up for does not have a guaranteed range setup.

at no time does their advertisement tell you that 3-10 isnt what they advertise---"Go consistently fast all day, every day with speeds up to 10 Mbps" • "A network designed to give you consistent speed every time you log on" • "More speed to stream the latest videos on sites like Hulu and YouTube." i stream video all day long on 3mb whether its netflix, hulu, youtube.
obviously, if you have an "up to 10mb" setup, you SHOULD get higher speeds and if you dont, then there is something wrong. But, you may want to contact them to see what the guarantee is. but, once you start gaining speeds of at least 3, consistently of course, then they are probably going to tell you its fine.

also, you will never get a full or any consisitant speed around 10mb...ever

forgot to add, i had signed up for charter cable quite a while back. i signed up for the 5MB service. they guaranteed 3-5. so, upon signing up, i knew it was going to be ranges within 3-5. no problem. running good for a while, then it started to get sickly slow. they sent a tech out, i was still in the range of 3-5 even if it was on the very low end. i got what i signed up for which was up to 5mb with a guarantee of at least 3.
again, my statement still stands unless they have a guarantee in there for specific speed ranges. that "up to" statement is a real ### sometimes when its by itself

im by no means wrong unless they guaranteed you 8-10. you said specifically "up to 10mb" you are within the range of 0-10mb. now, depending on the way they have it written, if it says you are guaranteed 8-10, then that is the range it should be.
i completely understand your example with the car. it may have a top speed of 100, but whether or not you can get it there is another story. but, you have to alter your example a littel to match the situation..."your car has a top speed UP TO 100mph." the "up to" plays a big part in the liability factor. if they guaranteed you 6-10 mb. you could be at 6.000001mb and they are going to tell you that you got what was advertised. On the other hand, when you sign up for internet services, they will normally guarantee you speeds up to xxx and the lowest you should be from there is 2 mb less than that highest number.
but again, the question is, what did you sign up for other than "up to 10mb" that just tells me in plain english in between 0-10. is there a speed guarantee?

the technicality of issues with internet is the "speeds up to xxx" most times, they guarantee speeds between "a" and "b" even if the number is on the lower scale, you get what you signed up for.

larf and badmaster1,

This is Joey with CenturyLink. I'm happy to help out with any trouble you all might be having. Just fill out the information at this link, http://on.fb.me/pDFnvq and someone will look into this for you as soon as possible. Thanks.

Joey H
Manager, @CenturyLinkHelp Team
TalkToUs@CenturyLink.com

The website says $44 a month for stand alone 3 mbps service. I am billed $72 a month. When I called to see if I accidently had the wrong package, it seems I do not. After router fees and "taxes" the price is right. Go figure. With cable it was $53 a month for 10 mgps. It was a lot but at least it was what they said. All that crap you here about the cable overbilling and Century Links great deals is a fraud. By the way, when I asked the customer service rep about why the commercials and website said one price and the actual price was so much more... he straight told me it was due to marketing techniques. I wish I had other options, I would surley switch. If you have choices, I suggest you check them out. I have always been happier with cable and wish it was an option.

I signed up for Century Link knowing it was only going to be for a short period of time. I repeatedly confirmed that there was NO CONTRACT. Now that I am attempting to disconnect they are saying I owe $325.00 for an "EARLY TERMINATION FEE" - if there is NO CONTRACT than there is no EARLY TERMINATION! I have filed a complaint with the FCC and I urge EVERYONE who has also been SCAMMED this way to do likewise! Here is the link"

http://www.fcc.gov/complaints. STAND UP FOR YOUR RIGHTS - Do not let companies get away with these deceitful advertising practices!
Rene' DeCroce

destorying my credit score which is 800...attempting to charge me $400 for early termination of internet account which was horrible. Charged me
extra money on my last bill...Never signed any written agreement with them about termination fee. Never missed one payment to them
in 8 years of service. Never provided the speed that was promised with signing up for pure broadband. It's ugly that in times of recession
these companies think they are God and do whatever they want.

century linke is being very unfair about billing charges when I closed my account. Have had services with them for 8 years...I call them
so i can get another internet account with another isp provider. Tell them to close my account and ask them if I have to turn in the
century modem that I was using. They told me no problem...I never missed a paymenbt with them. First they overcharge me for
my last bill, and then turn around and send me a $400 bill for early terminaTION. I never signed any contract with them and was
neveer never told it would cost me 400 dollars to terminate my account after 8 years of flawless bill payments on my behalf. Can u
advise where I can get good lawyer to fight this scenaerio? It is not fair at all...thanks

Ive had issues with century link employees flat out lying to me about my bill. I was told $70 a month, I recorded a supervisor guaranteeing me $70 a month, yet I was charged four times that amount. When I called her back, she said she never said anything about $70 a month. Then I played back my recorded phone call of her saying $70 a month for a year. She got mad that I recorded her, and pissed that she was flat out caught in a lie. So she wrote some notes on my account, all lies, to cover her redneck ###. If you do any business with century link, RECORD YOUR PHONE CALLS! They promise you one thing and turn around and lie to your face.

J. Barr
Cape Coral Fl

mad as heck customer,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our service. I'll be glad to look into the issue for you. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com