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CenturyLink Complaints 759

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10:58 pm EDT
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CenturyLink billing

For several years in New Jersey I had Embarq/Century Link. I paid my bill every month on time. I moved out of state and cancelled my account in December 2010.
I have received a bill from Century Link every single month. I no longer talk to service, I advise them to get a supervisor, then that person's supervisor. I have heard "it's a glitch in the system" to " I don't know why it can't be fixed" to "we don't fix that in house, and that company has to fix it".
Today I told service I'm done. I advised them I'm contacting the Better Business Bureau, and I wanted a name and address to send a written complaint within Century Link. I was told the service address, and I doubt that will help.
I did a Goggle search and this website came up. I will continue to search websites where I will put my complaint in writing.

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Update by Laurie Shuren
Jul 08, 2011 8:24 pm EDT

Thank you! How can I verify your employment with Century Link?

Update by Laurie Shuren
Jul 08, 2011 8:22 pm EDT

Thank you. Who/how can I check with Century Link to verify you work for them?

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Kris637
US
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Apr 20, 2012 3:18 am EDT
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Have disconnected services with century link but their NOTES was not updated and kept sending me emails about bill. Now when I call them ask about why you send me bill even though I cancelled my account..they just say our notes is not updated with the disconnect notice.
Simply irresponsible behavior from century bill and harassing customers to pay bill.

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Wes87
Ozark, US
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Jan 07, 2013 11:37 am EST
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Centurylink is a pathetic excuse for a company. A scam generating fraudulent and aggravating "business" like them needs to be shut down immediately. I signed up for phone and internet service thinking they would be ok. Turns out, My phone was never shipped to me eventhough I payed the deposit. The router was shipped but would not connect even after several tech service calls. I was told a technician did not need to come by to fix the problem eventhough service doesn't even work . I was lied to about the monthly charges and their reps are ###S! DO NOT sign up for service with these scam artists. They will steal your money and ignore you thereafter.

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Robert Brunner
Pepin, US
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Apr 03, 2012 11:11 pm EDT
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My god.. CenturyLink is so so backward. Called to order internet service and was told "four days" which turned out to be eight days. I was told my credit was great so "no deposit needed", ok then after the four day period .. still no internet . I called them to see what the hold up was, Century link stated " I have to put a 25 dollar deposit down because my credit was under question ( my credit score is 790 ), so I used my CC to pay this 25 dollar deposit ( refunded at the end of 12 months) just to get the internet service running. I was warned to stay away from this company and now I see why. The first bill came the other day and I've been trying to pay but can't understand why it's impossible. 1st I tried to pay online however their online site would not recognize my account ( tried to pay five times ), finally I called the 800 number and paid using again the very same Master Card. About a half hour later I get an email stating that my CC HAS NO FUNDS and the payment didn't go through... I have used my Master Card for over 7 years and yet to have a single problem until today and CenturyLink seems to be big problem. Good God to think I have to deal with this company for another 11 months.

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CenturyLinkJoey
Greenville, US
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Jul 08, 2011 6:07 pm EDT
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Laurie,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having with our company. I'll be glad to look into the issue for you. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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3:09 pm EDT

CenturyLink promised lower bill now i'm paying $30 more!

I have no choice but to use centurylink for my phone and internet sevices because they are the only company in the area. I have changed my service 4 times in the last 6 months because I am trying to save money and everyone promises, "This will be a lower package." By the time they prorate everything, I lose money. Every package is higher than the last. The most recent situation is I was paying $69/mo for basic phone and dsl. I had to call and ask a question and the rep told me that she could set me up with a better package for the same price. I told her it sounded too good to be true and she said that it would be this price for 1 yr and then I could change it if I still wanted to. That was 3 months ago. My first bill was almost $400 and when I called they fixed it. Second bill was almost $200;. I called again and they fixed it!. This month my bill is $115|. I call them and they said this is the correct amount for this service:. I was told that they could downgrade the phone service for me but I would get all these prorated charges which always end up being half of the previous package + the entire amount of the new package on my bill;. I do not want to pay this again". They don't want to help me|. Is there a law against a company having a monopoly on a town? I'm so tired of being screwed! Need someone to come in here so centurylink doesn't have a monopoly on my town! So ready for a different provider but no idea what I can do!

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Daldog
Eustis, US
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Jun 21, 2015 4:01 pm EDT
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The same thing is happening to me, exactly as this consumer reported. My bills keep on increasing, despite numerous and continued calls to get my monthly bill and package details established. I will be filing a complaint with my state department of consumer affairs.

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7:23 pm EDT
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CenturyLink underhanded change of fees

I have been a customer from the day I moved to this house, Nov 2007. I have all my billing statements going back to that date. I subscribe to the telephone service only due to the need of connecting to the Internet. In June 2010 after numerous phone solicitations from CenturyLink I agreed to up my Internet connection speed for another $5 more a month. I have been enjoying a 10Meg connection for the price of $39.95 ever since. Then this past June 8 I received another phone solicitation from the company and this time I was called by an associate by the name of Susie and she assured me that I can lower by bill by bundling the services. I explained to her what I was already paying but she assured me that she can lower my payment if I bundle. I finally agreed and she put in the order. Not a week later I started experiencing a much slower connection to the Internet. I kept calling to complain to no avail so finally I notified them that I wanted to revert back to the services I was paying for previous to the June 8 telephone conversation with Susie. The Internet connection did not improve and was even slower, so instead of calling I actually went to a local office of CenturyLink. There I had to explain all over again my dilemma and at the end I was told that if I wanted to get the 10Meg Internet connection it would cost me another $10 more a month to $49.95. I see this tactic that the company used on me by decreasing my speed connection thereby they can offer me the same speed I was paying for previously for a $10 more a month.

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6:49 am EDT
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CenturyLink violation of 30-day guarantee

My fiancee and I subscribed to Century Link on May 1, 2011, purchasing their 10 mb/s high-speed internet package. After a good amount of back and forth, we had our service started on May 4, 2011. In the subsequent week, we never received a signal faster than 1.5 mb/s. After more than 30 phone calls in that week to Century Link, as well as three different technicians coming to our home, it was 'discovered' that Century Link does not have the infrastructure in our area to supply 10 mb/s internet speed. However, they continue to sell this service. Once we discovered that, we promptly canceled the service under Century Link's own '30-Day Satisfaction Guarantee.' There was a series of forms and phone calls to satisfy the company's own policy, but all of these were performed by myself and my fiancee to the letter. Additionally, both phone calls made to confirm the '30-Day Guarantee' was properly performed were recorded on my end, with consent and acknowledgment from both Century Link representatives.
In the following month and a half (from May 13 to June 20th, 2011), we received 2 bills from Century Link, the second of which included charges made after the May 13th cancellation date. Subsequent phone calls made to Century Link customer service stated that these bills were mistakes, and that the '30-Day Guarantee' takes up to 60 days to completely take effect. We were advised, again through recorded phone conversations, to ignore these bills, as the charges would be resolved naturally through the guarantee.
On June 28th, 2011, we received a letter from I.C. Systems, a debt collection agent from St. Paul, about our Century Link account. The letter stated that a total of $99.04 was due, and that Century Link had turned our account over to them, at some point prior to June 23rd, 2011 (the date on the I.C. Systems letter).
We have contacted I.C. Systems with all the printed proof we have, as well as contacted our lawyer. We will be filing notifications with the Florida Attorney General, as well as the Better Business Bureau.
PLEASE BE ADVISED - Century Link should be avoided as an internet and telephone provider. I cannot speak to their television service, but they sell internet service they cannot readily provide; they fail to provide adequate customer service when required, and, when their own customer guarantees are enacted, they ignore them, choosing instead to falsely and fraudulently send former customers to collection agencies.
My fiancee and I have no intention of caving to these strong-arm tactics. Anyone currently in a similar situation should also fight this soulless company.

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atomicclock
Columbia, US
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Oct 21, 2011 10:31 pm EDT

Why doesnt the FCC do something? Theyadvertise fast uninterrupted speed...that fraud.

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bad_bud4
nunya, US
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Jul 12, 2011 4:18 am EDT

AMEN brother they are full of lies weather it be GTE centurytel or sudenlink, embark/centurylink is a snake of slithering name changes and has an infrastructure as old as Ma'Bell. They try to pass off this ancient collection of oxidized copper as Highspeed. over half of the "lines" connecting the central office to the satelite locations are over 40 years old. and in major cities most main lines were installed prior to WWII, so stick it to them for even suggesting that they have any speed other than ludicrous speed. Personally I think they've gone to plaid.

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5:42 pm EDT
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CenturyLink billing nightmare

My husband & I have had CenturyLink (formerly CenturyTel) for nearly 10 years. My husband called in March of 2011 to see if they had any deals for DSL & landline phone since we had been loyal customers for so long. They told him they could reduce our bill to about $60/month with no change in service. The bill was incorrect in April; they assured him it was taken care of and told him the amount to pay. Same thing happened again in May, and again in June only this time the bill is now $170 because of late fees. Apparently, no one made a note in their computer about any of the conversations with us. No record of employees telling us the "correct" amount to pay. No record that we ever contacted them. Simply put, they are deceptive, dishonest, and unethical. They are also very rude and nasty. And the DSL service is worthless. We have continuously called tech support because our internet connect keeps dropping. They offered to reduce the speed, but of course, not the bill.

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CenturyLinkJoey
Greenville, US
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Jul 14, 2011 1:55 pm EDT
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speedwell1007,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with your account recently. I'd be glad to look into the issue for you. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on ComplaintsBoard.com. Thanks.

Joey H
CenturyLink Customer Outreach
ReachOut@CenturyLink.com

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10:43 pm EDT
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CenturyLink fraudulent and unlawful fee by qwest

03/29/2010
My husband had been a customer of Qwest for the last 8 (eight) years and we've always paid our bill on time and we have never missed a payment.

Problem: We are being charged for a $200 fee as part of a "2-year internet plan" that we NEVERsigned up for or agreed upon. We called in to disconnect service and it was WAIVED by an employee named EMMA, but it seemed like that fact was totally ignored and then they're still charging us $200 the early termination fee.

Details: On Monday, February 15, 2010; at 11:50a PST, my husband, Ryan, spoke on the phone with one of Qwest' Customer Service employees, Emma, to let her know we were moving out and needed to disconnect our phone and internet service. She mentioned the $200 fee as a penalty of early disconnection, he told her he never agreed to such a contract. She spoke with her manager, who AGREED to WAIVE the erroneous fee. Emma then told him an updated bill would be sent to us reflecting the correct final charge. We never received it. (If they are a reputable and such a reliable company they can access the recording of this call, it will prove that she WAIVED the fee for us.)

After emailing them again a couple weeks later, we received a reply from "Nancy"on 03/04/10 apologizing and informing me that the revised final bill would be sent immediately. We finally received the bill for $248, still incorrect! We chatted online with Customer Service again with "Juan" at the "Idaho office". After explaining everything to him, he informed us that no one there could help me, and that we would have to wait until the next morning to speak with the billing department.

On March 16, 2010 @ 9:38a, Ryan contacted the billing office and asked for the manager. Darren at the Boiseoffice answered. Once again, Ryan explained everything to him, including his conversation with Emma. The manager argued with him about this $200 fee for about ten minutes, insisting that it was valid and justified, even though we have NEVER signed up for any yearly plan! The manager then continued to say that we were sent information about this multiple times, which we were NOT! Ryan told him this a number of times, but the manager wouldn't listen and continued to insist that Ryan just doesn't remember, and treated him like he was either making it all up or didn't know what he was talking about. The fact is, Emma had already waived the fee!

We are completely furious and frustrated with this company! The $200 charge is unfair and UNWARRANTED! He has been a customer of Qwest for years, but if this is how we are going to be treated by them, we will have no hesitation to look elsewhere for professionalism, competence and decent customer service.

Reply #1 from Qwest:

Date: Mon, 22 Mar 2010 16:59:38 -0500
From: Qwest.[protected]@qwest.com
Subject: Re: Qwest.com Customer Support (KMM16888259I15977L0KM)

Dear Ryan,
Thank you for your recent e-mail inquiry to Qwest in regards to the 200.00 early disconnection fee. There is not a paper agreement you would have signed to set this up. It's done as a verbal agreement. At the time the service is ordered we send you a thank you letter confirming the changes that have been made to your account. In this letter it explains that you've entered into a 2 year agreement and it provides you the terms of the agreement. We also remind you every month when the bill prints that you are receiving a reduced monthly rate becuase of your 24 month term agreement and the date the agreement expires.

The discount you have recieved every month based on this agreement is 10.00. In some cases when an agreement is being disputed we will remove the 200.00 fee but go back and bill you for the months you received the 10.00 discount in error. In your case you had the service for 20 months and received a 10.00 discount per month. Unfortunately the amount of discount you received totals the amount you are being billed for with the early disconnection.

I can go ahead and remove the 200.00 early disconnection fee but we will need to go back and bill you for the 10.00 discount you were receiving monthly because of the agreement you did not sign up for.

Regards,

Michele
eService Supervisor
Qwest Customer Care
Consumer Markets

Our reply:

Michele,

As I've stated many times before, I never agreed to any such contract - verbal or physical - nor have I ever received any letter about being in such a contract. As for the $10/month discount on my bill, that was from packaging two services - phone and internet - NOT because of a 2-year contract I had supposedly signed up for. So yes, you can go ahead and get rid of the $200 fee since I was never in that agreement in the first place (as you stated). I was told it was already waived anyway.

---Ryan Bollman

Reply #2 from Qwest:

Date: Thu, 25 Mar 2010 10:16:55 -0500
From: Qwest.[protected]@qwest.com
To: [protected]@hotmail.com
Subject: RE: Qwest.com Customer Support

Dear Ryan,
I understand your frustration with this issue, howerver both You and Qwest are responsible for making sure you are getting the services you requested at the price you agreed to. We provide you a detailed bill each month in case there was an error made on our part. Up until you disconnected your account there were no calls questioning the discounts you were getting or why your bill stated you were in an agreement that expires in 2010.
I can meet you half way on this as you have been an excellent customer with Qwest and adjust 100.00 of the 200.00 fee. You may not have received the thank you letter that was sent but the information has been provided on your bill every month since the service was connected.
You were receiving 2 different discounts on your phone bill for the Internet service. You were getting a 5.00 bundle savings discount and a 10.00 Promotional Discount.
It appeared on your bill each month as follows:
Your savings this month
Thank you for being a valued Qwest customer with Savings for Bundling.-Internet Service. Bundle Savings based on the 1 product(s) you currently have is $5 per month. This bill includes a Bundle Savings of $5.00.
You are receiving a reduced monthly rate for your Qwest Connect service because of your 24 month term commitment. Your agreement expires on 06-19-2010.
________________________________________

Bundle Savings Discount
Qwest Connect SLVR w MSFT (01/17 - 02/16) $5.00

Total Bundle Savings $5.00
________________________________________

Promotional Discounts Discount
Qwest Connect (01/17 - 02/16) $10.00

Total Promotional Discounts $10.00
________________________________________
Total savings this month $15.00

Regards,
Michele
eService Supervisor
Qwest Customer Care
Consumer Markets

Update (06/22/2011):
My husband is still receiving letters from the collection company saying that he still owed Qwest $175 and his credit is completely ruined because of this fraudulent and unlawful fee. Years and years of good credit down the drain because of this. I feel like there should be a civil lawsuit against this company.

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CenturyLink did not recive the $150 visa gift card as promised for switching from comcast

First our best friends signed up for a bundle deal and were told they would recieve a $150 Visa card for signing up and that if they referred someone that the people referred would also get the $150 if they signed up. We both signed up and did as requested sent copies of final bill from other phone company. They said it would take about 6 weeks that was in Sept. (for other couple) and Oct for us and it is now June and still nothing I have spoken several times and they said I needed to send the request to the e-mail they gave me I did so and cc: myself and nothing. This is ridiculous that a company can get by with this as soon as my contract is up I will switch back to the other company at least they never promised something and never came through with it

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john m kirkland
puyallup, US
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Jun 13, 2011 9:47 pm EDT

I switched from msn to qwest email on 5-2-11 . After many long lasting phone call to qwest about my email is not being capable of forwarding any emails, they keep saying there is probably a "bug" in their new software and are still working on it as of 6-13-11. All they can say is "sorry, we are aware of the problem".

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McKinney1
Renton, US
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Feb 26, 2011 2:42 pm EST

When I switched over to Qwest, I was told that my download speed would be about 7Mbps. It seemed to be OK at first, but it is getting slower and slower. I had my computer checked out and it is fine. At 5:20 AM this morning ( Sat. 2/26/2011) the speed was .662 Mbps! If you are thinking of changing to Qwest, be sure to have them give you a speed test AT YOUR HOME, not from their service center. There is a lot of difference.

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Imadivawithatude
Cut Bank, US
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May 13, 2010 12:57 pm EDT

I have been with Qwest for about 20 years and I had good service until about a year ago. My bill keeps getting higher and higher and they seem to always be able to explain it away, but I believe that I am being scammed. I am doing everything I can to get away from this company and save myself a small fortune in the process! Qwest SUCKS!

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Jerry K. Baker
Buckley, US
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Feb 18, 2010 3:15 pm EST

afni has sent me three different notices one for $209.73, & another for $623.04, & $137.00, all these are suppost to be for Qwest, now the funny part of this is I've never had any dealings with Qwest in my life. So I've put in a complaint to the Attorney Generals office and will send them a copy of this website. So if you get a bill from afni DO NOT PAY write the Attorney General and file a complaint. You can do this online.

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james555
US
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Sep 23, 2009 3:23 pm EDT

Terrible customer service, unauthorized charges, lack of access to itemized bill. When I call the billing department they tell me they do not have access to my bill. I signed up for service that was 12.80/mo and got hit with $52 bill the first 2 months. So many better choices out there!

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Luke
US
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May 07, 2009 1:11 pm EDT

Be careful if you decide to leave Qwest. We'd been customer for over 10 years who never had a late payment. We decided to drop our land line and use our cell phones. Qwest mad this difficult. I've talked to about 10 people trying to clear up an overpayment they're billing us. Now they are threatening us with a collection agency. Talk about deceitful practices...

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FRANK PROCIW
Springfield, US
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Nov 06, 2009 8:26 am EST

WE WERE TURNED IN BY QWEST FOR A BILL THAT THEY SAY IS A YEAR OLD, THERE SCREW UP, SAID THEY GAVE US A CREDIT INSTEAD OF A BILL.. NOW BECAUSE OF THERE MISTAKE WE ARE TURNED IN TO A COLLECTION AGENCY..

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jkingmtnhome
Mountain Home, US
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Aug 24, 2009 2:44 pm EDT

It's apalling that a company like qwest will let any fly by night thief attach their bills to my phone bill and collect for them, what a sorry and greedy company they must be.

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Scot
US
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Jul 30, 2009 5:07 pm EDT

I canceledt my phone service with Qwest part way through the billing cycle. Qwest is refusing to refund my money for the services that I did not use.

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redheadedranter
Grand Canyon, US
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Jul 10, 2008 8:39 am EDT

Qwest reps told me their internet service would not work with a Mac. Since I live in the middle of nowhere and don't have a choice for DSL, I canceled the order I had placed for a Macbook. I am stuck with a pc with godforsaken Vista- what a piece of crap OS! I can't afford to order the Mac now.

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CenturyLink final billing

So the Century Link customer representative says that "they" always do this: turn final bills over to collections before issuing the final bill. That's right. We moved out of their service area, notified the company, and received both the final bill and the collection agency statement on the same day from Century Link and there was a difference of $50 between the bills that Century Link could not explain. We were told that this is how Century Link conducts business and if you choose to pay your bill. it might take up to 30 days to get it corrected with the collection agency. Well this is how I do business; report this fraud to everyone I can including the FCC. Not sure anyone really cares but it sounds like our final bill was already sold to collections before we had a chance to pay it.

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CenturyLinkJoey
Greenville, US
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Jun 06, 2011 2:41 pm EDT
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TomnDeb,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. If you email me at Joey@CenturyLink.com I'll be glad to look into the issue for you. Just be sure to include your name, account information and reference your post here on complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink billing

August 2010 I ended service with century link because they charged me 85 dollars more than they told me. when I asked they told me I had agreed which I had not. I paid my bill in full and canceled the service. Since then until now, June 2011, I continue to get bills. I have spoken withat least a dozen customer service reps (I have names and dates on each). I have emailed. I have ignored it and been sent to their collection services. Every time I get a bill I call, they say sorry, oops, we will fix it...yet they bill continue to come. I am beginning to feel like I am being harrassed. any suggestions

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CLS65
US
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May 05, 2017 1:09 pm EDT
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I have been with Centurylink since 2008 and up to 2015 can't complain about my bill or the service. I then moved to Colorado and transferred my internet, then I signed up for Prizm and my nightmare began. My service for tv & internet was to be below $100 month with all taxes and fees and it was for a short time but in the past 9 months I have "chatted online" called the "retention team" and had nothing but promises to get my bill correct which has gone from around $100 per month to $167 per month. I have received every excuse under the sun from so sorry the credits we promised didn't stick to the representative cannot give that discount, we are very sorry...hummm. Well like an idiot my contract was up and I called to cancel, of course the retention specialist got on the phone and gave me every promise under the sun that my tv/internet would be 94+/- a month before TAXES...well the first bill came $165 and the rep said I will fix this, the second bill is $167, hummm great fix, plus the first bill was never fixed. Called again and they said they would fix but found they could only come within $5 of the price quoted (which seems fair many would say but I do not trust them any longer and just want out). This was renewed in April and I said since they could not stand behind their pricing that I just want out...now they are saying there will be an early termination fee. Really, I am so fed up with the lying and extortion of this company...shame, shame on CenturyLink

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cyndyblu
Minneapolis, US
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Dec 28, 2013 10:01 pm EST

My complaint is about century link billing. I have their phone and internet service. I received my usual bill, and was shocked about the amount. they billed me for 525.00. I called and asked why my bill was some high? they told me that it was for unreturned equipment. I asked what equipment? they said a modem. I told them that I still had the modem, because I still had the service. you only return the equipment when you cancel the service! I explain to them that I returned a computer that I purchased through them, because it was still not working, after a year. I was told to return and send back the old one, and I would get a replacement. that's what I did. after talking to countless customer reps. I was told that they had never gotten it back. I told them that I took it to ups my self about three weeks ago, and that they should have it. I asked to speak to a supervisor. I was told that the customer reps. handled all the billing and that they determine what the bill would be not the supervisor. I have never heard of this. I had to beg to speak to a supervisor, and after being told the same story again, I begged to speak to a manager. I finally spoke to the manager and I told him the problem. he put me on hold for at least 20 minutes the usual every time I call. finally he came back and said that he found the old computer. he told me that the charge would be taken off my bill. but every time I check my balance, it still says 525.00 amount due. I called back asked why it stills says that on the automated system, and was told that it takes a couple of days. it is now almost two weeks, and it still says the same thing. I had this problem before, and they told me to just pay the correct amount and not to worry. this is when they were ''quest' I did that and that turned off my service because of what the automated system said I owed. I told them I wanted a duplicate bill with the correct amount on it. they told me that I would see it on the next bill. I'm not paying until I get a correct bill. My complaint is that this is a shoddy company, that use the same dirty practices that they have always used. I don't care how many times they change their name it's business as usual. what is with the name change? are they on the run! I feel consumer's should keep the complaints coming. there should be a law against a company that changes their name so many times, and are still in business. maybe someone will put them out of everyone's "MISERY"

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silensus
Roanoke, US
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Nov 06, 2010 11:21 pm EDT

Centurylink guaranteed that the monthly internet service for the first 9 months was 29.99 plus the charge to rent a modem, which is 4.99. The modem they gave me didn't work, and so I called Centurylink and they said they would send me a brand new one. What they didn't say was that I would be charged for replacing the broken one they gave me. In addition there is a random 19.99 Pure Solutions Bundle charge per month that was not included in their original 29.99 internet service guarantee. I don't even know what the Pure Solutions Bundle provides me with if it is listed separately that the internet service. Centurylink is HORRIBLE and I would recommend Verizon.

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Wayne Stafford
Fort Collins, US
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Apr 25, 2013 9:02 pm EDT
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EOS CCA
P.O. Box 556
Norwell, MA 02061

To Whom It May Concern,

I am writing to dispute a recent invoice I was given and was forced to pay for regarding my Century Link account. First off let me say that the name on my Social Security card ending in 1527 is Wayne Stafford.
When I called Century Link to make an account I had a complication with my roommates about what service we should have and I didn’t go through with making the account. A few days later I called Century Link again and created an account with my name at my home, 1300 Westward Drive Fort Collins, CO, 80521. Within a few weeks I realized that the first time I called Century Link I did make an account and it was for the same address, under the same social security number but with the name Wayne Stassord, which is not my name. How I realized this was that at this time and from then on I was receiving two bills at the same house, for the same service, under the same social security number; one for Wayne Stafford and one for Wayne Stassord.
The point I’m trying to make is that I was billed twice for the same service. For weeks I called Century Link customer service about resolving the problem. I was able to finally end the duplicate Wayne Stassord account, but I was still being sent invoice letters for that account and I was told repeatedly by Century Link representatives that the situation would ‘fix itself’. Months have gone by and that is obviously not the case.
Century Link is an incredibly poorly managed business whose customer service representatives have absolutely no care for the customer. I will not only spread the word on Century Links stupidity and thievery, but if this isn’t resolved and my money refunded then I will seek legal action against Century Link.
I paid the invoice over the phone to avoid damage to my credit report and I have also sent the mailed bill for the Wayne Stassord account. Please look into the Wayne Stafford and Wayne Stassord Century Link accounts at 1300 Westward, Fort Collins, Colorado, 80015 with the last four digits the security number ending in 1527, and you’ll see they have been active during the same period of time resulting in me, Wayne Stafford, being billed twice for the same monthly service.
Thank you for your time and I hope you can see to approving my dispute.

Regards,

Wayne Stafford,
[protected]
wstaffor@rams.colostate.edu

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CenturyLinkJoey
Greenville, US
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Jun 06, 2011 2:41 pm EDT
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Dan70,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. If you email me at Joey@CenturyLink.com I'll be glad to look into the issue for you. Just be sure to include your name, account information and reference your post here on complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLinkJoey
Greenville, US
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Nov 08, 2010 8:22 pm EST
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silensus,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. I would be happy to help out. Just email your name, account information and any other helpful details on the issue to Reachout@CenturyLink.com.

Thanks,

Joey H.
CenturyLink Customer Outreach
Joey@CenturyLink.com

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CenturyLink worst company ever

WOW what a horrible company. I never signed or agreed to a contract but when I tried to cancel my service after less than 60 days of bad service they charged me a $200 early cancellation fee. The problems conveniently started after the 30 day trial period. I had no issues with the Internet except for slowness in the first month. The first problem what with my initial bill. They charged me over $150 for an install that we opted to install ourselves but the guy who installed the outside line knocked on the door and handed my wife a splitter and said to plug this into the home line and then the modem into that. we did not need a splitter since we don't have a phone line. they charged us a install fee and a rental fee of $14.95 per month for the splitter. I could purchase one for less than $5 at any radio shack. after arguing with the CSR for over a half an hour they finally agreed to let me file a formal dispute. That has not been resolved as of yet. After the 30 days I had to reset my modem approx every 10 days or so to get Internet access. this past Monday my Internet was out completely that was the final straw. I called to cancel my service and that is when they informed me i have a "verbal" contract and they would be charging me $200. After speaking with several supervisors and over 2 hours of my time I was able to get a call back 2 days later from someone who claimed to be higher than a supervisor and they finally took off $180 of the $200 early term fee. DO NOT EVER USE THIS COMPANY FOR ANYTHING! If you are with them now cancel if you are thinking about using them DONT! you will regret it.

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CenturyLinkJoey
Greenville, US
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May 26, 2011 3:26 pm EDT
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My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with your service. I'll be glad to look into the issue to see what happened. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink missing refund check

Recently, after many years of paid service, i switched home phone companies. Century Link sent me what i thought was my last month's bill. Instead it was for the following month, the month where i would not be using their service. Sadly i paid this. 30 days later they send me a credit invoice. Not a refund, just a credit invoice. So i called and requested they send me my money back immediately. I was surprised to hear that CL gives themselves a nice, long cushy 90 DAYS to refund any overpayments. What? I paid this bill believing it was money due. I was not late. I sent it on time. And yet 30 days later they tell me i have a credit and i have to wait up to another 90 days to get it back. How incredibly rude and insulting. Had i been late at any time I would have immediately been slapped with a late fee. Yet they are graciously allowing themselves, what adds up to 120 days, to refund me a lousy $43. REally no where in those huge coffers can they find $43 and refund me my money? For shame, what a horrible, despicable practice to keep my money, earn interest off if it and then at some later date, return it. Honestly what would happen if all of America decided to conduct business this way? There would be a total collapse. Much worse than anything we've seen in recent history.

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mveparker
West Plains, US
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Jan 24, 2013 8:20 pm EST

Century link owes me $159.00. The company tells me they have sent the information for the check to be written, and that was 3 months ago. I call weekly, spend half an hour on the phone to tell the same story all over again. Their answer is always the same. I will be there in 7 to 10 days...but it has never come. Isn't there a Federal Communications that watches unscrupulous billings?

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go_osu_bux
Bellefontaine, US
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Jun 18, 2011 6:50 pm EDT

I am having the same problem over $12 they owe me since March. Centiry Link changes their story every time I call. 1 month, turned into 6-8 weeks and now it is 90 days! I wish consumers could turn businesses over to collection agencies for money owed!

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WeesCapitalistsCorps
US
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Jun 01, 2011 7:20 pm EDT
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Yeah, CenturyStink is a ### company I hope they go out of buisness with all the alternate / cheaper phone service options out there right now.
They have no problem signing you up for there services, but when it comes to lower or discconecting your services they do everything in their power to delay you, or add extra charges to you.
I'm looking to disconnect my service, and stop there marketing from contacting me. I'm pretty protective of my information, adn they want me to give my ss#, + all this other personal info over the phone. I went to C-L office to do this face to face, but nope they refuse to. Aren't they suppose to be a full service company. ### them for their run around game. I'm not giving SS# over the phone. I;ll contact the SCC (state corp. commission) and fill out a complaint form, or contact [protected]. That'll force them to have staff at every location to handle this issue, and/or force them to train their staff to handle these isssues. Ha ha

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I have been having intermittent speed issues on CenturyLink DSL for several months. They usually resolve themselves, so I have not taken the time to call before this week, due to the time involved in talking with them. Monday night, I could not stream videos for the online class I am taking (I have 6 Mbps download speed), so I called. The first rep reset my...

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STILL using sorry dial-up service here that customer service techs tell me they can't help with because dial-up is so "out-dated." I agree, unfortunately, CL refuses to upgrade a few block area here to broadband. We are told by the field installers here there is an outdated dial-up box that parts cannot even be obtained for in order to repair, CL is aware...

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Persistent Unsolicited Phone Calls from [protected]. I answered one time, and no one was there, but heard noises in the back ground. Did not answer this number again. Listed on Mariposa Street, Orlando Florida, at Latitude 28.5412, Longitude-81.3728, a Landline Level 3 Communications, LLC. Orlando Police, do your job! Other complaints re this number are scattered over the internet.

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CenturyLink century link is the worst cost my company business

Century Link is the worst company I have ever worked with! Poor customer service, Techs have no idea what they are doing (They even degrade each others work), WORST service ever, Outdated equipment (router included, which you pay rent on and its 6 years old) and last by not least Rude managers, last one told me "you know, you also can get cell phones for your business." after I told him they were the WORST MONOPOLY ever!

I was out of phone service for 2 weeks and internet 2.5 weeks! After $10, 000 of advertising I had NO PHONE, NO FAX, NO INTERNET, NO PRINTING, NO CREDIT CARD MACHINE - NOTHING! What did Century Link do for me? There wasn't even a storm for their excuse... after paying $100 a month for service, countless hours waiting on technicians who never showed, weeks of lost work, advertising down the drain and lost customers... I GOT $18.

AWESOME... AGAIN... I SAY WORST COMPANY EVER! IF I COULD CHANGE I WOULD! NO OTHER COMPANY I CAN SERVICE MY AREA! THEY ARE AN MONOPOLY!

I called EVERY company that is humanly possible to service my area! If anyone knows of a way to get phones and internet LET ME KNOW PLEASE!

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This phone number has been calling my office at least once a day for more then a week now. When we answer they hang up, when we call back it rings and rings. We would not call back if we were not a security company but since we ARE we do call back when calls are dropped. (we are hung up on) If I could find out what this company profits from it would help...

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CenturyLink speed issue

I have been a customer for over 5 years of CenturyLink, previously Embarq, previously Sprint DSL. I've been paying for 5mb service since I signed up. I did get the speeds I was paying for to begin with but in the past year the speed has steadily been declining. I'm now getting around 1.5mb to 2mb. I called to complain about the speeds and CenturyLink was so kind to offer their new 10mb service so I agreed and had them do the switch. Then did have to change something at the CO and I was down for a day or so before it was completed. Now I have 10mb service, but continue to see 1.5mb up to 3mb at off peak times. I called today and was basically told that they know of the issue and are planning to fix it. I asked when, they said no idea. Could be 1 month, could be 2 years was what I was told. This is the third time I've called in since the "upgrade" to 10mb speeds. The previous 2 times I was told that I had an issue in the area and it would be fixed in a day or two. I'm tired of getting lied to and tired of them charging for service they can't deliver. I've even tried testing the service at 4am to see if it was a peak/off peak issue with no better speeds.

Thanks for listening.
Randy

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ironhill
Montpelier, US
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Oct 16, 2011 11:29 pm EDT

FYI - I just ran a speed test with www.testmyisp.com and here are the results:
Download speed measured as 0.08 Mb/s
Upload speed measured as 643 Kb/s

Retested with www.dslreports.com and got:
107 Kb/s download and 653 Kb/s upload

The CNET test said 217 Kb/s, which is 1/2 that of satellite. CenturyLink will definitely be getting a call tomorrow. What's the point?

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ironhill
Montpelier, US
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Oct 16, 2011 11:08 pm EDT

Finally DSL made it's way to our area of Montpelier. Of course, this was right after we had renewed our broadband card with Verizon. Luckily we kept it, as there are times the DSL is so slow, that we receive better service from the broadband card. I still can't stream a YouTube video, much less NetFlix, and other times it drops off altogether. Forget the new iPhone/iPad upgrade to 5.o. It says it will take 10 hours and has kicked me off twice after 3 hours.

I called and they assured me that I have the highest possible speed offered. (I think it's 6mb?) Anyway, after 9 years in our home we were excited that the promise of some sort of internet connection was coming through, however it's been very disappointing.

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Davis Martin
Montpelier, US
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Jul 23, 2011 5:48 pm EDT

I too am in the Montpelier area, and have experienced the same painful performance slow downs, since Nov 2010. The local techs told me in January 2011 that our area been oversubscribed... both from expansion and through ever-faster speed offerings (increased revenue) without improving the necessary infrastructure. Since then, I've lodged several complaints with their Customer Service folks, providing piles of speeds-and-feeds data. They simply shrug their shoulders, open a ticket, which then gets closed without feedback. I had better service at 1.5Mb... my 5.0Mb service is useless during prime time hours -- no streaming, no gaming, dropped packets, and incredibly bad latency. This is a prime example of what happens to areas that lack competitive alternatives.

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CenturyLinkJoey
Greenville, US
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Apr 21, 2011 4:08 pm EDT
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RandalW,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having with your service. I'll be glad to help look into the issue for you. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink double charge

We received a call 2 weeks ago from Century link Customer Service Rep, he said after reviewing our acct, he could reduce our monthy charge for our home and internet service. All services would remain the same. Our service was around $109 a month, he cut cut the cost down to $69. We got the bill yesterday, $148, I've been on the phone this am, for 30 minutes with a CSR at Century link, for her to tell me, they had to charge for a partial month for my old service a full charge for my new service, and there were FEE's for the change, she told me to keep in mind NEXT month it would go back down to $69. Guess I paid the CSR's commission on the sale of this new service!

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CenturyLink beyond belief bad service (avoid like thr plague)

They don’t listen, they cut you off, and frankly they don’t care.
11 April 2011 I called century link requesting that my service be transferred to them from Comcast. As I heard the person in the background fast a furiously typing (I guess on facebook since my order wasent processed)He was told that service would be transferred within 10 days. He said the order had been placed and depending on how fast my current company responded they would get me switched over. Two days later I called back to verify they had my request and things were in the works. Century Link confirmed and Comcast said they didn’t have anything yet. On the 19th I called again Comcast still had nothing. When I attempted to call century link; no one wanted to talk to me. I got transferred from department to department for 3 hours. I consider myself a pretty easygoing patient kind of guy; but this is ridiculous. Most century link people could not even find my account. Those that could would transfer me to someone who couldn’t. The worst was being put on hold for 35 minutes twice. After the second time I tried calling back and they were closed. The staff was argumentative, apathetic, and overall unprofessional. If you value your time and what’s in your wallet don’t even bother calling them. I wish the folks from Qwest could come out here and teach these folks the value of the customer. I guess they are still somewhat monopolized out here so they don’t have to worry about customer service. I am not going into all the details (they seem more like side issues of the overwhelming major concern which is “If you can avoid it stay away from Century Link!
Chow

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CenturyLinkJoey
Greenville, US
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Apr 25, 2011 2:17 pm EDT
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The ignored 1,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our service. I'll be glad to help if you email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink poor customer service

Centurylink offered to upgrade my internet speed to 10 gb from 1.5 for ten dollars per month more in January. Since then, I have spent somewhere near 25 hours on the phone with them pluggin in and unplugging my modem and running various tests to determine why the speed is acceptable in the morning but then decreases as the day progresses down to under 1 gb (sometimes even lower). I have frequent outages and I must reboot my modem to revive service during all times of day. They have sent three technicians to my home (one of whom seemed more interested in my wife than my connection issues and did not even run a test until I pressed him to.) They have had tickets open and told me numerous times they would call me when resolved, but the only calls I receive from them are when they call to try to get me to sign up for their new TV service, PRISM. I must continuously call them to verify the status of my ongoing tickets, but to no avail. Every representative has a different and conflicting explanation for my issues, and nobody has been able to resolve. The last technician who came to the house told me that he had heard from another technician that the wires in my area simply cannot support the speed they boast about. My neighbor also does not receive the speed he has paid for. I was a customer service rep myself, once, so I do not treat them poorly, but am always very civil despite my frustrations, but sometimes I do not even hear an apology from them. Yesterday, two sales representatives came to my door. One of them helped himself to a seat on my outdoor furniture and was swearing profusely: very discourteous. In fact, when my wife and I refused the additional service, they were extremely pushy, one of them even saying, "it's a no-brainer!" (indicating that we were idiots). We felt very threatened by them. Yesterday we also received a bill from them for 112.75, out of the blue. (We were paying 75 dollars a month, and then it would have been 10 more for the supposed additional speed we have not been receiving.) Today, a representative called to offer the TV service again, and I explained that I had received this strange bill. He was baffled. When I requested that he instead downgrade my internet service to 3 gb, I have been on hold now for 45 minutes and 07 seconds while he performs this task due to computer issues. He is friendly, but unfortunately their systems are horrible. I feel sorry for their reps, who clearly do not have adequate training. I cannot believe the incompetence of this company. I suspect some of it has to do with the recent merger of Embarq and Centurytel, but who knows. If I had any choice in the matter, I would not use any of their services, but unfortunately they have a monopoly in the phone and internet service business here and I work at home and require the service. I wish I had the number to the CEO so that I could make him aware that the company is in shambles. (Oh, and ps. My phone conversation with this most recent sales person is over and his system was so messed up that he could not put back my included national long distance so he had to send it to another department. So naturally I won't be making any long distance calls until I have confirmation that it is back in lest I receive an even larger surprise bill...)

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CenturyLinkJoey
Greenville, US
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Apr 15, 2011 1:30 pm EDT
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B. Chase,

My name is Joey and I'm with CenturyLink. I'm sorry that you've had trouble with our services and would be glad to see what I can do to help. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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About CenturyLink

Screenshot CenturyLink
CenturyLink is a telecommunications company that provides a wide range of services to both residential and business customers. With a history dating back over 100 years, CenturyLink has established itself as a leading provider of internet, phone, and TV services across the United States.

One of the key strengths of CenturyLink is its extensive network infrastructure, which spans over 450,000 miles of fiber optic cable and connects millions of customers across the country. This network allows CenturyLink to offer high-speed internet and reliable phone and TV services to customers in both urban and rural areas.

In addition to its core telecommunications services, CenturyLink also offers a range of advanced solutions for businesses, including cloud computing, cybersecurity, and managed IT services. These solutions are designed to help businesses of all sizes improve their operations and stay competitive in today's fast-paced digital landscape.

Another key advantage of CenturyLink is its commitment to customer service. The company has a dedicated team of support professionals who are available 24/7 to assist customers with any issues or questions they may have. This commitment to customer satisfaction has helped CenturyLink build a loyal customer base and maintain a strong reputation in the industry.

Overall, CenturyLink is a reliable and trusted provider of telecommunications services that offers a wide range of solutions to meet the needs of both residential and business customers. With its extensive network infrastructure, advanced technology solutions, and commitment to customer service, CenturyLink is well-positioned to continue its success in the years ahead.
How to file a complaint about CenturyLink?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with CenturyLink in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with CenturyLink. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
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Ensure to follow these steps to effectively file a complaint against CenturyLink on ComplaintsBoard.com.

Overview of CenturyLink complaint handling

CenturyLink reviews first appeared on Complaints Board on Aug 16, 2006. The latest review Internet was posted on Aug 29, 2024. The latest complaint Business voip was resolved on Feb 13, 2023. CenturyLink has an average consumer rating of 2 stars from 771 reviews. CenturyLink has resolved 187 complaints.
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  1. CenturyLink Contacts

  2. CenturyLink phone numbers
    +1 (800) 244-1111
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    +1 (877) 348-9007
    +1 (877) 348-9007
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    Phone Service
    +1 (866) 314-4148
    +1 (866) 314-4148
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    Prism TV Service
    +1 (866) 963-6665
    +1 (866) 963-6665
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    Ordering Services
    +1 (800) 423-8994
    +1 (800) 423-8994
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    Payment Specialists
    +1 (877) 837-5738
    +1 (877) 837-5738
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    Moving Services or Billing & General Customer Service
    +1 (877) 803-8414
    +1 (877) 803-8414
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    Disconnect or Cancel Services
    +1 (318) 628-7981
    +1 (318) 628-7981
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    Engineering And Technology Management
    +1 (505) 250-4393
    +1 (505) 250-4393
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    Infrastructure Engineering
    +1 (407) 628-6624
    +1 (407) 628-6624
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    Sales Engineering Manager
    8558914083
    8558914083
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    Small Business
    8772990946
    8772990946
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    +1 (800) 603-6000
    +1 (800) 603-6000
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    +1 (888) 320-3452
    +1 (888) 320-3452
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    More phone numbers
  3. CenturyLink emails
  4. CenturyLink address
    930 15th St. 11th Floor, Denver, Colorado, 80202, United States
  5. CenturyLink social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024
  7. View all CenturyLink contacts
CenturyLink Category
CenturyLink is ranked 13 among 64 companies in the Internet Providers category

Most discussed complaints

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