The Pep Boys

I have used Discoun tires for 15 years, I have been married for 15 years, my wife hits curbs in her SUV so hard it blows the tires. Discounts has always replaced the tire no questions. I take my car in every 3000 miles for rotation, they do it with a smile.
Bought a 2nd set of tires for the SUV, 6000 miles later tires were cuped, replaced tires at no charge. I will never buy a tire from any one but Discount Tire. Great team great staff.

Sorry to tell you that Discount Tire did the same thing to me. If the peoblem is on the sidewall then you've damaged it on a curb at some point which is why they do not replace it for free. Send a complaint to the corporate office. That's what I did and I was given a new tire.

Now I remember why I never go to Pep Boys for anything. Just had a horrible experience with uncaring employees. Never again.

On Friday 1/18/08, An ATV was purchased cash from PEP BOYS. It was brought in from their warehouse in Pa. The Store personnel finished the assembly and prep. I was shown how to start it etc. It was started by the store personnel and I heard it run. It was loaded onto the transport vehicle for the 20 mile trip to its destination. It was offloaded into a heated shed and no further attention was given to it till 1/20/08.

On 1/20/08 an attempt to start and ride it was made. It would not start and or run more than 30 seconds. Upon reviewing the owners manual, The ATV was completely scrutinized. It was discovered that an adjustment screw was hanging out of the carbutator.

Pep Boys was called and they said once it leaves the store its out of their hands.

I have been to pepboys today and this is the second time that I had one of the worst experience. The whole crew at the service center has to be changed. Their current system has different flaws and problems. They don't even know how to treat customers at all. I personally do not advise anybody to visit pepboys at all. please go some where else.

im in cinti the pep boys on kenwood road are the slowest non work ethic mothers ive ever seen never will i ever buy tires or anything from this place.

Garland, Texas PEP Boys northwest hightway - On Saturday, November 20, 2010 - I took my car into pep boys for routine maintenance of the coolant flush. Left pep boys after paying them for the service and my car ran hot. anti-freeze was coming from the radiator. I called back to pep boys and they recommended that I have it towed back to pep boys at their expense. the following day, I recieved a call from the manager at pep boys who indciated that I had ran over something and punctured my radiator. I told the manager that my car was fine and I brought it in for just routine maintenance and that I had taken my car to the dealership the day before for an oil change and they had check the car out to be in good shape and recommended the routine maintenance of the coolant flush. The manager was still admant that I punctured the radiator and I would be resposible to paying for a new radiator. Well, less than 10 mins the manager called my back and said that the techician droped a clamp in my radiator which cause the puncture and pep boys would be responsible for installing a new radaitor at no cost. I felt like the manager knew up front that a clamp was had faling into my radiator but he was trying to see if he could get me to pay for the new radiator. Also, the technican knew that he dropped the clamp into my radiator as well. the techncian place a new clamp on the hose/radiator therefore knowing that he dropped and could not find the original clamp and he allowed me to drive off the parking lot with a clamp in my radiator. Bad, bad business!

Pep boys Lake worth Fla.. I brought my 2002 hyundai in because if felt like my breaks were very tight I told the service tech that when i got a break job at Tire Kingdom they told me that I had a leaky right rear wheel cylinder he called me out to the shop and told me there was nothing wrong with my cylinder he said the calipers need grease $129.00 later i drove off the next day the same thing but the wheels started smoking i drove it back they replaced my breaks that were new both calipers brake lines $500.00 for that the next day i drove the same thing I asked again about the wheel cylinder and they again said it was not it it was my Master Cylinder they keep my car for two more days prior to that they keep it for two days because they told me they had to order the parts when that were done they charged me $120.00 and said they did not charge for the part but they had to give me an oil change I told I just had one about 700 miles ago and the sticker said that after arguing with them they charged me $90.00 I drive away again and the same thing happened I took it back and took a cab home they call me at home and tell me IT IS THE RIGHT REAR WHEEL CYLINDER witch I told them when i first came in and they keep it two more days. i took a cab back I picked it up again and drove 4 miles and the same thing brought it back again i took a cab home and they called told me it will be another 3 days to get the part i told I can't miss any more work I need my car. the service manager Danny told me to rent a car and they will pay for it and I asked him could I have it in writing through all this I kept calm and he said SIR ARE YOU CALLING ME A LIER i FEEL NOW THAT THEY ARE SCREWING ME. now i rented a car and they told me they had to file a claim so I can get my monay on the rental car and cabs back. we will see what is going to happen I will file with the state of Fla.

Reading these complaints does not make me feel good about my Pep Boys nightmare!

I brought my 2003 Subaru WRX there for an oil change about a week ago. I drove the car a few times at it seemed to be acting a bit odd, but nothing that seemed too pressing. On my way to work three days ago, I heard a rattle and my engine light came on. Within 2 blocks my entire engine SEIZED! I had it towed to the nearest Subaru dealer who gave me an estimate of $960 just to take everything apart. After about twenty minutes, he called me and asked, "Where'd the oil go?" Hmmm...

He said there is no leak, no burn off, the plug is in. There is simply NO OIL to be found at all! The dipstick was bone dry even. I plan on hiring lawyers and bringing this to the media's attention. Anything to get Pep Boys to acknowledge they are at fault. I owe thousands on the car still and it is now totaled. This is the most frustrating thing ever!

I had an exsperience at your union n.j. store today, Oct. 7, 2008 I had purchased a new tire, had it mounted on the car and drove home, one hour later the tire was flat. I had called the store and explained my problem to the fellow, he stated that I would have to bring the car back to the store. I explained that I had heart surgery and that I would not be able to put the spare on. He then stated that I could have it towed, but if it turned out to be a bad rim, I would have to pay for the towing.I explained to him that there was nothing wrong with the rim when I drove the car to the store, to make along story short, it turned out to be the new stem that was installed at time of purchase. Working with tires fore some years in my life I know a few things about mounting tires, balancing, and changing valve stems. because the person who worked on my car didn't follow the correct procedures after mounting the new tire on the rim, and that would be using water around the rim to make sure the tire sealed properly to the rim, next submurge the tire in a tank of water to see if the stem is not leaking. This would have saved me alot of time and aggravation. While I was at the store waiting for my car to get done I observed, what appeared to be a young girl who looked as though she was a supervisor, trying to get these employees to LOOK ALIVE AND SHOW SOMEKIND OF INTEREST IN THERE JOBS. Sorry If I sound a little annoyed[ I was a supervisor at my plant where I worked for more they 35.5 years and I would never stand for this kind of sloppy work ethics. JUST REMEMBER, think of all the stores that are no longer in business and if you don't put the custtomer first YOU WILL BE NEXT !

I feel for anyone has gone to Pepboys and have had a bad experience. I also took my sons VW Jetta to pPepboys for over heating back in March of this year. They put in a new thermostat and water pump, I paid a total of $661.29 and I have had to return the car again in April, June, and August for over heating. The car has had three different water pumps .On the last return to Pepboys, the manager called me and sain to come pick up the car that for what ever reason they can not fix it . The car still runs hot! The manager said he would refund me in full. Two and a half weeks later I still have not received my refund. I placed a call to the corporate office left a message and have heard nothing!

Pep Boys received my truck when I had it towed. I was there when the truck came in when I got there the employee told me Ms Speakman here are yr pump and filter we cant start it today, but 1 st thing in the morning I asked how much will this be he says $440 I said ok go ahead and start Id be here in the morning to pay and pick it up. When morning came I got a call from the service manager to tell me the employee picked the rong pump so then I asked what the new pump will cost me and he says $638 so, I said let me call yall back on that I was told $440 and dont have what yall want he says well, ... they already put it in I said that I didnt agree on thje 2nd pump and he tells me well its already done! I told him no that I would be calling the corporate office he says fine, ...they've has my car for 6 days and I just poke to the district manager today and he said he would call me right back, ... 4 1/2 hrs later no call. i havent seen my vehicle in a month since the breakin fixture it came from and I want my vehicle for thew price I was told $440 b/c its impossible for an emplyee who had the vehicle there to pick out the wrong part and he's an employee, ...then they put the 2nd pump on w/o my permission? How ^%&*#$ is that?