Camping World

I went in to dealer 11Sep19 to purchase a RV. Salesman Angel Duran I have no problem with. He was very courteous and took a lot of time showing me RVs. Your finance Dept. On the other hand needs a lot of improvement. Joe Lanasa is rude and doesnt care about YOUR customers.
While I was there in the 11th, I was on the phone with my insurance company. He I interrupted me numerous times. I told he I would answer his questions when I got off the phone. Even my insurance agent commented on the rudeness he displayed.
I was told of 2 documents he needed. I provided them that day to the salesman, one of which was emailed to Mr. Lanasa.
Friday I spoke to Guillermo in the Sales office. He checked on my pending deal and told me they still needed the 2 documents. I explained Angel Duran had emailed one in my presence and took the other to run a copy.
Finally after numerous voicemails, I got in contact with Mr.Lanasa. Once again he was rude and very short with me. I felt like I wasn't the least bit important and I was wasting his time.
I'm a senior single female. I have short hair. I'm guessing Mr Lanasa thinks I'm a lesbian, because he's acts like he's in the good old boy club redneck club. I also got the feeling he thinks I'm incompetent to purchase an RV. I don't appreciateof the dog and pony act I'm getting.
I worked at that dealership when it first opened. I was the Warranty Administrator until I went to Jim and Denise and told them the other girl who they hired to help me was filing fraudulent claims and I was concerned. I work in warranty for over 30 years. Anyway they saw fit to fire me.
I know when I'm getting the runaround. And that's exactly what I'm getting.

On the 29th of November 2015, I brought my Damon Astoria into Camping World Of Katy, Texas for repairs to the rear left section of my RV. I was to have it there by 8:00 am on Monday morning and seeing I live approximately 93 miles I drove there on Sunday to make sure I was there on time. As I checked in Monday morning I told them my RV was my HOME and I live in it full time so Danny ( the service man ) said they would move it in the morning and bring it back out in the evening and hook it up so I would have Electricity. It took till the 8th of December to finish it. Danny brought the RV out around 12:45 pm and I then waited for Danny to prepare the bill which I paid immediately and proceeded to take my RV home. Upon entry at that time I noticed ( I have a large plastic jug ) in which I would keep all my loose change in and it was EMPTY. I immediately went back into Camping World and straight back to where Danny was at his desk and showed him the jug. At that time he said there was nothing they could do about it. Danny also said I signed a waver of loss for when I brought my RV in. I said they really need to check into this problem so it doesn't happen to someone else. He said he would talk with his service manager and get back to me. I waited for about two weeks and NO word from them so I called Danny. Danny said the his Manage said there was nothing they could do about it and that's the way it was left. On the 6th of January 2016 I drove back to Camping World of Katy to speak with the General Manager about this problem and he and I went into his office and we talked and he decided to make it right. He said they would cut me a check and sent it to me. On January 10th I started to get things ready for my Grand Daughter's 8th Birthday party and looked for my Nikon Camera and it was nowhere to be found so I feel that the person whom took my change probably took my camera at the same time. I remember telling Danny and the General Manager I felt the only person that should have had access to the interior on the RV was the PORTER whom would drive the RV in and then out every day and no one else. The employs that worked on repairing the damage shouldn't have any need to be inside the RV because all the repairs to be fixed was on the outside. I don't feel I have a leg to stand on about my camera but, I still feel they need to find out who was the THIEF. Your help I know would be appreciated by their future Costumers Thank you for your assistance, Henry Amor