CiCi's Pizza

Went to eat at Cici Pizza in Lubbock tx on 5102 60th st. We have been there numerous times and we are regular customers never really have much of a complaint other than them not ever having fresh food but this time was a little different . We went in and they did not have any food on the line except some old looking pizza. There was a lot of people waiting to eat as well. So my kids started with dessert being that was the only thing fresh along with soup. After about 20 mins, one of my children who's 16 bit into a cinnamon roll and pulled a hair out of his mouth. The family sitting behind us saw and was also discussed. Went and told the manager in private not waiting to cause a scene. He acted like he didn't even care. I then asked for Corp #. He provided me with the number. I went back and sat down and called it. It was the wrong number go figure. Went back and asked for the correct number and Abel, the manager at the time, then got upset. Not once was ask if we wanted our money back.
Called the store manager today, 7-7-19, He apologized for their behavior and said he'd refund our money! Drove back over there he only wanted to refund 1 meal... That's unacceptable, all it took was for my other family members to see the hair and immediately lose their appetite! This place is just horrible! Manager said I would need to contact corporate to get a refund! This is the worst customer service EVER!
My Name is Samantha and my contact number is [protected] and my email is [protected]@yahoo.com. I need someone to get in contact with me immediately!