LA Fitness International

Good Morning:

Re:

LA FITNESS

4401 Lakeview Parkway

Rowlett, Tx 75088

I currently have Health Insurance and was able to join a Gym. After searching different gyms we decided on LA.

It was 20 mile drive one way, but after speaking to to the young lady Lindsey who told us that the Corporate would be building one closer to us either in Rockwall or Forney my sister and I decided to join LA Fitness.

That was Monday May 8th, Lindsey then set us up for weight in, measurements and to show us how the machines work for that Wednesday at 10.

So we drove over and got to our appointment. We checked in, we were there a little while waiting for her. Finally ask the guy who was setting over at the desk. He said oh, Lindsey hurt her back and will have to reschedule. I said it would have been nice to got a text so we didn’t make this unnecessary drive. He said oh it was late yesterday.

So he set us both for an appointment on Friday at 10. I nor my sister ever looked at emails. Will about 8 am Friday I just happened to looked at mine and noticed they had set the time of my appointment for 9. I told my sister and she looked at hers it was for 8am.

So we drove back over and got there about 8 minutes to nine, checked in and waited. About 10 minutes after 9 went to desk and told him we have appointment. He said just have a seat. There was some girl (not the same one we signed up with) came strolling thru looking half asleep. She went over to one of those desk sit down and started strolling thru her phone, we waited another 5-7 minutes went up to the desk and told them we wanted to cancel the membership. Another girl back there pulled up the account and said you don’t have to cancel since it’s thru your health insurance. So nonchalant and not seeming to care one way or another.

Never in my time have I ever seen such unprofessional behavior. Very disappointing. We drove and wasted time and gas driving that far to get treated like that,

I was a member at La fitness over in Garland years ago very helpful and nice. Never had any problems there.

I will be finding another gym and will not recommend that particular gym at all.

PS: it appears that Lindsey just called and left a message on my phone to set up another appointment. I won’t be wasting my time to go back all that distance.

Peggy Fetterhoff

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