Taco Cabana

On January 14, 2011 my mother purchased Tortilla Soup for my daughter. Upon arriving home, my daughter took the soup out of the bag and when she did it spilled on her stomach, thighs, and groin area. Unfortunately at the expense of my daughter I experienced not only the inadequacy of Taco Cabana's lids for the tortilla soup, but also the inadequacy of their Corporate Office and Customer Service.
I called Taco Cabana's Corporate office to inform them of the incident. I mentioned that on previous occasions I had brought it to the store's attention that the lids used to contain their tortilla soup were improper due to the heat causing the THIN plastic lid to split, shrink and lose its conformity. Prior to this incident the only thing damaged was my car floorboard or kitchen floor, however, this time it was a child that was burned. I also informed them that I was NOT trying to monetary gains or sue them, just inform them before someone else such as an infant or elderly person was burned which could be more detrimental.
For a week I played "pass the buck" between Taco Cabana's Customer Service and Liberty Mutual. Nothing was accomplished.
Now almost a month later, my daughter STILL has a scar, Taco Cabana STILL uses the same inadequate lids. When I talked to them this morning I was told that they were going to send me coupons---wow!
I once again informed them that my purpose was to alert Taco Cabana to the dangers of their soup container and unfortunately my request fell on selective deaf ears. I tried to emphasize that had my intentions been to sue Taco Cabana or let the media know about this, sadly someone may take my request seriously. Before I could even finish my statement, the "professional" in Taco Cabana's Risk Management Dept. "unprofessionally" told me that if I was "threatening" them I should watch what I said. At that point, I lost the little respect I had left for Taco Cabana. Here's some food for thought---if a child gets burned isn't it possible he/she may be investigated for child abuse/neglect? So should Taco Cabana be investigated for customer abuse/neglect?