Taco Cabana

On Friday, March 15, 2019 at 10:12 PM I placed order #[protected] through the Taco Cabana app on my phone. The order did not load and I did not receive a confirmation that order was placed so I ordered yet again. Suddenly I had two orders pending. When I tried to cancel one of the orders I received a message on screen to call location directly in order to cancel the order. I did so and spoke with an employee who stated she was not sure how to take care of that so she put me in touch with the manager. I then spoke to the manager and she wasn't sure how to cancel order either so she placed me on hold and came back to the line to let me know that she went ahead and cancelled the order and only had one order that would be ready at 11:00 p.m. So I was told the other order would be cancelled and not be charged.

I went to pick up my order and I only picked up the second order I placed as the first one was cancelled.

It is now, March 18, 2019 and the charge is still showing up on my credit card. I was not refunded and the app shows that both orders were completed. This was not suppose to be. I was only suppose to receive one order and the other to be cancelled and it was placed in error due to the fault of the app.

I have emailed the help section of the app to get in touch with someone who can help me with this issue and have not received any response back. The email I have contacted is [protected]@tacocabana.com. I have not received any notification from them at all regarding this matter.

I am not sure what to do moving forward. The location I ordered from did not help me at all and the manager barely spoke English and was unable to help me and if I contact again she will tell me nothing she can do. They had no idea what was going on.

Please help resolve this issue.

My order details:

Order to be refunded:

#[protected]
TC# 20110
Placed on app on Fri, 15 Mar 2019, 10:12 PM
By: Fri, 15 Mar 2019, 10:57 PM
Total $32.40