Banfield Pet Hospital reviews and complaints 1
View all 525 complaintsBanfield Pet Hospital - veternary abuse, company cover-up
Took cat in for regular check up. She was so bruised and muscles strained when she was returned, four hours latter than we were told, that she was in pain for a week. The vet that treated her was Roque Gonzalez. It turns out that he was fired by the City of San Antonio for maltreating animals in its clinics, has been the subject of TV investigations, is a regular in sanctions by the Texas board. Of course we complained, Banfield has more attorneys than the Justice Department. It is not worth bothering--these people have no standards, morals, or honor. We dis an investigation into the vet. he was at the bottom of his class in Neuvo Leon, Mexico, took several times to obtain a license, may not be in this country legally, and per the Banfield Hospital in Selma "Oh we love him, because we can't get any other spanish speaking veterinarians." Regarding the cat--well nobody ever asked how she was.
Here is the come on--buy their insurance policy. You never see the tests that they charge for but at every visit you get a document that shows that they are loosing, $1200.00 per year by treating you pet. As you can see by the math--there is a scam of significant proportions here. But as above, they are encircled by attorneys, and there is a call center that will never respond to you. So use their services at you own risk--but if you are on the web looking for them you will see a significant number of sites with multiple complaints like this. Many Many complaints for what is not a very large business. Draw your own conclusions.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Banfield Pet Hospital Reviews
Bad diagnosis of "old age" & lack of treatment causing suffering and death. VCA Animal Hospital diagnosed abdominal infection & severe dehydration. Suffering and death of my cat that could have been avoided with a proper diagnosis concerning my cat’s condition. Office Visit Canceling a membership of a dog that passed away. Customer Service/Filling prescriptions/Being seenGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
I would like to comment on the WELLNESS PROGRAM. It is not insurance. At all. And the number that comes on your invoice, the $1200.00 you speak of, is actually the money you've SAVED, using Banfield's Wellness Plan. And if you look at the cost of the services you receive on the program, you'd see that you did save a lot of money.