Banfield Pet Hospital reviews and complaints 1
View all 525 complaintsBanfield Pet Hospital - my cat suffered because of them
I don't even know where to begin, I adopted a cat from Grapevine Animal shelter in Oct, Took her in to get checked out at Banfield was diag'd with Kitty herpes.. Get her treated, couple weeks later try to take her in to TCAP to get her shots, fixed, and bloodwork.. Get denied because of the virus...
Flashfoward to Jan 01 2013
Itsy hadn't eatten in over a week, pooped, done much of anything.. but sleep.. We take her to the banfield, and they keep her for the day.. 5 hours.. at least.. Later get a phone call telling us that she had roundworm (with no signs of it), and she was dehydrated (which she was). Get rushed out the door not explaining the mass in her belly, offering xrays to see what the mass in her belly was, ANYTHING of the sort hell we didn't even get the paperwork from her ridiculous diagnosis. They gave her poison for the the apparently invisible and magical roundworms she had.. and a script to pepto... to a cat.. who hasn't taken a crap in over a week... REALLY?
I call them the next day.. she hadn't changed. She was even worse.. Got put on hold for 15 minutes.. at least.. then they pick the phone up ask that they be allowed to call back, I offered to bring her in, and they stated, No we are to busy make an appt. Still havent received that phonecall..
1/3/13
Shes still getting worse, still no phonecall, nothing.. I contact VCA Angel Clinic of Flowermound. They invite me free of charge to see her. The vet that was with her.. spent 5 min compared to banfields 5 hours... and diagnosed her with luekemia and LIVER FAILURE.. She suffered.. even more because of the meds they put in her.. for two days... didn't answer my cries for help.. and charged me 100 dollars to kill her quicker.. My cat is dead now.. VCA was amazing to me.. and Banfield/Petmart has lost business from me and ANYBODY else I can talk to and get this out to.. They are about the money and not the animals. Any vet would have caught that, that saw them as a being instead of dollar signs..
I have contacted their advocate/complaint line. Lets see what corporate has to say about all of this. We are very likely suing.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Banfield Pet Hospital Reviews
Bad diagnosis of "old age" & lack of treatment causing suffering and death. VCA Animal Hospital diagnosed abdominal infection & severe dehydration. Suffering and death of my cat that could have been avoided with a proper diagnosis concerning my cat’s condition. Office Visit Canceling a membership of a dog that passed away. Customer Service/Filling prescriptions/Being seenGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
This shyster corporation has a COMPLAINT LINE! That tells all of us SOMETHING! READ ALL 260 COMPLAINTS ON THIS A$$WIPE
CORPORATION...OBSCENE!
Please, please get the word out there about Banfield Pet Hospital of Horror! Twitter and Facebook about this ### corporation!