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CB Retail Stores Costco 5201 Intermountain Dr, Murray, UT, 84107, US
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Costco
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Costco

5201 Intermountain Dr, Murray, UT, 84107, US
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2 complaints
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Working hours
Mon
10:00 am - 8:30 pm
Tue
10:00 am - 8:30 pm
Wed
10:00 am - 8:30 pm
Thu
10:00 am - 8:30 pm
Fri
10:00 am - 8:30 pm
Sat
9:30 am - 6:00 pm
Sun
10:00 am - 6:00 pm
ComplaintsBoard
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10:48 am EDT

Costco - Tiffany in receiving

I arrived on time to my scheduled 6am delivery appt. They were slightly behind and advised there's 1 truck in front of me with an earlier appt than mine. As that truck exited the dock Tiffany ran up to my truck telling me water loads have been extremely unreliable and insisted I didn't have an appt all though they were expecting my delivery. She rudely advised I had to wait for 3 trucks that entered a long time after me that I was to wait they were her priority. I explained the store would be charged an additional rate for each moment going over my appt slot and she didn't care. Finally I get into a door 3 hours late she puts5my check in time from when I got the door instead of when I arrived at 6am and initially checked in. Then proceeds to tell me that I am done gives me my paperwork for me to come outside and still be getting unloaded. She's munipulating the times to avoid paying the detention however my GPS is tracking this load and the correct times will be known. Very rude, she shouldn't work with the public 😡

Desired outcome: She needs to be reminded of how to act with people and to follow scheduled times. They are put into place for a reason because we drivers have a schedule to keep. Her delays cost me $1800 today

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11:58 pm EST
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Costco - customer service

My Son had a seizure tonight in the Murray Costco and we were surprised, and, you could say maybe even shocked. Not only did the employees display genuine concern; the did what they could to assist us and the Paramedics who came! I think they all deserve praise for being such GOOD people! GOD bless them all. Not only did they make room for us while my Sons seizure continued form a long time, they also did NOT once, ask us to move along, or even ask when we might be done? ! After he came around somewhat, they formed a human chain so that we could exit unmolested and unimpeded. Who finds People like that anymore? Who finds a Manager that paid for our groceries and put them in our Car? I am so glad I got to experience You! I am shaken to the core at your great Souls; Souls I am privileged to meet. Who would think such a thing possible these days? It is possible at the Costco in Murray Utah. Thank you all, Thank you! Sincerely, Raymond Linner

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