Geek Squad reviews and complaints 1
View all 397 complaintsGeek Squad - Computer repair
Although there were multiple missteps in the scheduling, communication and commitment to repair my computer, which I am happy to relay to the appropriate supervisors. The key unresolved complaint is the fact that the Best Buy Geek Squad has lost all of my data. This includes documents, files, and photos that were on the hard drive for approximately 6 years. So basically my entire life on one computer. They report that they copied it, backed it up and re-installed it and nothing is there. They are sympathetic and have "no idea" what could have happened.
My request for resolution is two fold; send the hard drive to experts that can recover all the data with resolution that my data is placed back on my computer and refund my Geek Squad membership.
I have been working with manager Keishia Symonette and she continues to make promises that she does not keep.
Desired outcome: Recover all data files and place them back on the computer and refund Geek Squad membership
Latest Geek Squad Reviews
Chat session 9/10/2024 with Jyoti and then transferred to Jhansi Scheduled Installation of new equipment (Order Number: 1124178454690) Geek Squad Misrepresentation Horrible service - waste of time and money Nobody Cares about the CustomerGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!